Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	77	100%		● Low

4.6 / 5 overall

77 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Mar 2025.

Last 3 months: 4.8
12-month avg: 4.7
All-time: 4.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Canterbury TravelThis company	4.6 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.4 out of 5 (good)	4.6 out of 5 (good)	—	77
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	3.4 out of 5 (fair)	−1%	1,014

Bottom line: Canterbury Travel is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.4).

Kevin

1 review

Mar 31, 2025

Featured

Lapland Booking

I spoke with Becky, who was very helpful and informative with all of the information that I requested.

Report

Clare

1 review

Mar 27, 2025

Featured

Great once in lifetime experience with…

Great once in lifetime experience with our 9 year old. We’ve just done the magical interlude. Shame about the snow mobiles we didn’t get to go far on them and thought Santa could have been a bit more engaging. The elf song and Gemma on coach 7 was amazing. Gemma made the whole experience amazing our son adored her. Thank you Gemma

Report

Peter De La Perrelle

1 review

Feb 3, 2025

Featured

Great staff

Report

CollectPlus Customer

1 review

Jan 25, 2025

Featured

Friendly & helpful

Carl made it very easy to complete my booking.

Report

Mr P D & Mrs M M Hunter

1 review

Jan 7, 2025

Polite, pleasant and helpful

Report

Ms Sheryl Monk

1 review

Jan 6, 2025

We went on a Magical Interlude trip to…

We went on a Magical Interlude trip to Lousto. Christmas in Lapland was everything we could hope for. Canterbury were recommended to us and how right they were. It was so well organised, and we enjoyed every busy day much. We loved our cabin and the suits were fab at keeping us warm. The Kelo restaurant was fantastic as are all the staff and even helped with takeaway for dinner when my daughter felt ill and breakfast for me when I couldn’t manage the walk up the hill due to arthritis. Our Arctic Star Emily was fabulous and arranged for me to be dropped nearer our log cabin to save me walking after a long day. The elves and Em worked so hard to make the experience so good and our daughter wants to go back but only if Em is there!!! Awesome experience . We paid a lot but no regrets

Report

L Thompson

1 review

Dec 28, 2024

First Class Trip to Lapland

Just back from an amazing Christmas in Lapland. From start to finish Canterbury looked after us and made the trip worth every penny. Em and all the staff went out of their ways to ensure the kids had the best Christmas ever! (their words). I cannot recommend them highly enough. Our only gripes were down to Jet 2 who unfortunately moved our outbound flight back 2 hours making day 1 very short and then a 3 hour delay on the return which wouldn't have been so bad had they kept everyone in the loop. Can't hold Canterbury responsible for that however,

Report

Gaby Lawrence

1 review

Dec 28, 2024

Magical Interlude holiday — absolute joy!

We recently returned from a Lapland holiday with Canterbury Travel and I had to review because it was just fabulous!! We did the Magical Interlude break, staying in Luosto in a Log Cabin. Everything was so well organised, so. Much creativity had gone into every element. The activities were incredible and really well thought out. We were three adults and two kids so an awkward number but it was never an issue. Our youngest had a wobble about the husky ride and one of the lovely Canterbury rangers looked after her while we went. The food provided was delicious and they even brought us some simple tomato pasta for my slightly fussy daughter! The staff go above and beyond to make it magical and special - the three girls working in the Cafe Ukksaka restaurant were absolutely wonderful with my girls playing with them after they’d finished eating - it really made their holiday and they were sad saying goodbye to them. If you’re in doubt of which accommodation, we loved the peaceful and traditional feel of the log cabins - plus it means extra sledding fun for the kids. Thank you Canterbury!

Report

Hayley Bagley

1 review

Dec 28, 2024

Christmas in Luosto

We are just back from a 5 day trip with Canterbury, our Artic Star was Emily. I can truly say our expectations were exceeded with the activities, the little moments that were truly magical, the joy and energy Emily brought to the holiday was amazing and we all have said it was our best Christmas ever. Every detail is thought about, every single activity has its our magical moment and the children were mesmerised with the true magic that it brought to their Christmas. It was great to have a holiday and not hear the word I am bored. Whatever you need Emily is there, she is always happy and willing to help as much as she can and never once did you see her without a big smile on her face. It was great to have someone who wanted to be there and was enjoying their job.

Report

jhdghdf

1 review

Dec 27, 2024

Magical Interlude just… magical!!

We were on the Magical Interlude trip to Lousto. It was absolutely amazing from start to finish. Canterbury think of everything, it’s so well organised, packing so much in but never feeling rushed or disorganised. I don’t know how they do it. Out of all those people on the same flight we only ever really saw our coach friends, the groups feel small and not overwhelming. Lousto is beautiful. The Kelo restaurant is fantastic as are all the staff. Our Arctic Star Emily was just the best, she worked so hard to make the experience so good. She was fab with the kids and kindly took family photos for people. No regrets, it’s an expensive experience but you can 100% see where it’s all spent.

Report

Consumer

1 review

Dec 24, 2024

Just back from an insanely magical 3…

Just back from an insanely magical 3 night trip to Luosto to try to find the big man. We were very lucky with the weather and our lovely coach party, and especially with wonderful Emily who led us with her endless joy and patience, and superb timing. Emily, you are truly an Artic Star, thank you. And to all of you who put so much thought into planning all the elements of the treasure hunt especially, and to recruiting such utterly sweet elves...brilliant, thank you. It was all beyond expectations. Happy Christmas team. Vicky

Report

Katie Carless

1 review

Dec 22, 2024

Had the best time ever in Lapland with…

Had the best time ever in Lapland with Canterbury travel. Full days of amazing activities. A special thanks to our guide Emily who was amazing and made our holiday extra special. The short break lived up to our expectations and so much more. What a great lead up to Xmas!!

Report

Claire Weston

1 review

Dec 22, 2024

5* Magical Interlude - don't want to go home!

We are sadly on our way home from a 4 day Magical (and I mean magical) Interlude at Sunday Morning Resort with Canterbury Travel. Everything was run incredibly smoothly, they looked after us at every point and there was never a moment when we didn't feel that everything was in hand. At the end, there was a delay at the airport and rather than just telling us to deal with it, they thought it through, holding us in the warm coach with access to a loo and convenience store until the blockage was cleared. The hotel and resort is absolutely gorgeous, peaceful and luxurious. We were in the duplex cabins, authentic and a 5* standard. The experiences were fab, no element of a Lapland bucket list was left untouched and the elves entertained our kids every step of the way. Cantabury Travel designed, delivered and orchestrated everything, such that it felt that only our little coach was hunting for Santa and you only learn on the last night at the party that there were 8 coaches doing the same thing. Tay was our Arctic Star and he is brilliant - his enthusiasm is infectious, got our whole coach's head wobbling, and he entertained us throughout. Lexi was our hotel Star and she was super, swapping kit for us when needed and providing advice to the adults and colouring for the kids. To be clear, I am not one for a "package holiday", and this felt incredibly special, worth absolutely every penny.

Report

Donna Barry

1 review

Dec 21, 2024

Incredible once in a lifetime trip

Just back from the 4 day/3 night Magical Interlude trip to Luosto (2 adults, 3 children) and wow, what a trip! The whole thing was so well organised with unexpected magic that even the grown ups weren’t expecting! Special shout out to our Arctic Star Emily who was phenomenal - always smiling and so organised. Also special mention to Tricky Dicky who was hilarious - seemed to just keep coming up with hilarious games and songs which kept the kids so well entertained. The absolute best way to start Christmas

Report

Helen

1 review

Dec 20, 2024

So helpful

Ella, the tour operator, has been so helpful from the beginning until booking. She made it easy, answering all our questions.

Report

Matthew

1 review

Dec 20, 2024

Underwhelmed

Underwhelmed. We did the 4 days / 3 nights in Suomo Early Dec 2024. The kids did enjoy the trip first off. However, it just all felt too rushed and for no real reason. It is heavily scheduled, but it felt we were picked up very early in the day to accommodate the scheduling of other coach loads (we were coach 1 so guess we were first). Despite the rush there is then a lot of hanging around. The activities felt very transactional, lacked any Christmas sparkle which is our comment for the whole trip. It feels like you are transported to an activity, a coach load go through the activity then back on the bus again. There are errors - we were told on the way to the snowmobiles (Where the actual ride lasted a couple of minutes) children need to be 140cm minimum to go on as a passenger, so we had a disappointed child who watched her older sister go on. They were told they would therefore be pulled on a sleigh by snowmobile, but again this was not available when we got off. This was frustrating as promising something to a child and then not having it creates a lot of disapointment. We found Santa very early on the second day (way before our 11.30am lunchtime slot), and the build-up and excitement to finding Santa was minimal. Finding Santa again was underwhelming. We were left hanging around for 40mins before it was our turn to walk up the path. Met him for 4minutes, then the kids were shown the door and told to keep it quiet – they had just been given presents!! It could have been much better. The highlight was meeting the Huskey dogs and having a ride round the track. However, there is no trip to Santa’s workshop, no ice skating, no hot chocolate or toasting marshmallows, no ginger bread, no story telling with elves, no walks around the location, in fact very little freedom at all, and the activities were challenging. Communication was lacking, Christmas magic was lacking, it felt rushed (but too much hanging around in the cold) and all very transactional, which is a shame as it is a lovely location with so much potential. We did have a lack of snow for early December, but I don’t feel this is a great excuse. There was very little contingency, and the scheduling seemed very messy and last minute. It is a lot of money, and I do not feel on this occasion our experience justified the cost.

Report

MariaPattinson

1 review

Dec 19, 2024

Splendid day trip!

We just returned from a -32 trip to Lapland day trip and all I can say is, luckily we followed your advice on layers as we enjoyed the whole trip even in that weather. The staff deserve a round of applause for making the day so extra special despite the weather they were cheerful and accommodating, we had a splendid time , recommend this day trip to all! 7 year olds dream complete x

Report

Lisa Kershaw

1 review

Dec 15, 2024

Canterbury magical interlude trip luousto

Just returned from the magical interlude trip in luousto...we had a truly amazing time, thank you canterbury! They think of everything, all the small details. Our hotel was lovely and clean, and the setting was perfect for our adventure to find Santa. I did my research before and I'm so pleased we chose Canterbury, this is a once in a lifetime trip for us and it exceeded all my expectations. Huge praise to all the staff involved! Fully recommend this trip.

Report

A. MARTIN

1 review

Dec 12, 2024

Magical Interlude in Luosto

We have just returned from Luosto in Finnish Lapland, a holiday with Canterbury Travel but we actually booked through Santa Claus Trips. It was a Magical Interlude package where we "searched for Santa". I won't go into much detail except to say we, 3 adults and a 7 year old had a marvelous time. We stayed in the main hotel and unexpectedly were given a split level duplex family room, which the little one thought was great. Yes the hotel rooms are a bit dated etc but we found no problems with the room, food and the staff were friendly. We had no problem getting a sledge stored outside the main reception. Maisy looked after us for the 3 days on and off the coach very well. Canterbury Travel, their staff and helpers seemed to have everything well planned and were very professional. A word of warning though, we have been back for a few days now and still can't get the Elf Song" out of our heads, hahahaha, not sure what i am talking about look it up on you tube. I could go into a lot more detail, but I wouldn't want to spoil anything, read the itinerary on the website, the rest should be part of the magical surprise. Yes drinks are expensive at the hotel and restaurants, but no different to the whole of Scandinavia. If you are thinking of travelling to this part of the world I would have no hesitation in recommending this company.

Report

Amanda

1 review

Dec 6, 2024

Magical

Just returned home from a magical 3 night experience in lustuo. A memory me and my family, and 2 granddaughters will never forget. We were on coach G with our star Kasserole, what a shinning star she was, every minute on the cach with her was fun, getting everyone involved and she knew all the children's names getting them all involved. All the day activities were magical and great fun. But the way she kept it a secret when going to meet santa was amazing, she even brought tears to the adults eyes, wow Kasserole you played a blinder (don't want to say what she did incase your going and it will spoil the surprise you you). She not only made the kids days but the adults too. What a magical holiday this gas been, and Kasserole is a bright shining star to canterbury travels. If there is one criticism I have to make isbthe evening meal we were given in the cafe allocated to our log cabins, as we're always cold, always waiting to be restocked, but the lunches in the day were excellent so filled up on them. This did not ruin our experience and give this magical experience 100% from start to finish. Canterbury keep hold of your shinning star Kasserole she is the best, Zara and Zoe already miss her. One last thing to top our holiday was we got to see the northern lights, not one night but two, wow amazing. Thank you 😊

Report

Month	Average	Reviews
Jun 24	5.0	1
Jul 24	—	0
Aug 24	—	0
Sep 24	3.0	2
Oct 24	5.0	2
Nov 24	—	0
Dec 24	4.8	17
Jan 25	5.0	3
Feb 25	5.0	1
Mar 25	4.5	2

Canterbury Travel reviews & trust report

Canterbury Travel has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 69 positive reviews

Top complaintsof 7 negative reviews

How it compares

Reviews