Carrentals.co.uk is a car rental comparison platform that enables users to find the cheapest car hire prices from various suppliers with a single search. Catering to travelers in over 40,000 locations worldwide, the company allows customers to compare rates for a wide range of vehicle types, including economy cars, luxury vehicles, and SUVs, ensuring options for every need. With a commitment to providing transparent pricing, Carrentals.co.uk does not add hidden fees to quotes and offers additional features such as free cancellation up to 48 hours before the scheduled pick-up time. The platform is designed for individuals and families seeking convenient and cost-effective car hire solutions for both leisure and business purposes.
Carrentals.co.uk receives predominantly positive feedback, with many reviewers praising the easy booking process and excellent customer service. Consumers appreciate the straightforward nature of the website, highlighting the clear explanations of insurance coverage and the reasonable rates offered.
Many note that the service is quick and efficient, with hassle-free pick-up and return experiences. However, there are notable complaints regarding issues with specific rental companies, such as difficulties in car collection and unresponsive customer service when problems arise. Some customers express frustration over the "worry free" guarantee, citing a lack of support when attempting to make claims. Overall, while the majority of experiences are positive, there are significant concerns that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 7 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 4.8 | 8 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 3.8 | 6 |
| May 25 | 4.2 | 5 |
| Jun 25 | 3.8 | 5 |
| Jul 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good choice of cars and prices”
“Booked & paid for a car more upfront, got to europecar to collect & due to failing a soft credit check they told me t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Carrentals.co.uk is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.6).
500 reviews of Carrentals.co.uk. Filter by what matters to you.
Over a year ago
Simple and easy to book. Always outlines what is covered insurance wise. Good choice of cars and prices.
Over a year ago
5 star service every time. Fantastic value for money, never had an issue.
Quick answers to the questions people ask most.
Yes, Carrentals.co.uk is a legitimate company, backed by numerous verified reviews and a high overall rating. Customers frequently praise the quick and efficient service, as well as the excellent support during and after the rental period.
No, Carrentals.co.uk is not a scam. While there are a few negative reviews, the majority of feedback highlights positive experiences, with many customers reporting great value and efficient service.
Carrentals.co.uk offers car rental services across various locations, providing a wide selection of vehicles at competitive prices. Customers appreciate the clarity in insurance coverage and the ease of booking.
Carrentals.co.uk accepts various payment methods, including major credit and debit cards. Customers have noted that the booking process is straightforward and secure.
Carrentals.co.uk offers customer support through multiple channels, including phone and email. Reviewers have expressed satisfaction with the helpfulness and professionalism of the staff, especially during pickup and return.
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Quick efficient service. No hassle
Simple and easy to book. Always outlines what is covered insurance wise. Good choice of cars and prices.
5 star service every time. Fantastic value for money, never had an issue.
Easy to book, reasonable rate and excellent support during and after rental period. All inclusions fully explained and documented, providing warnings not to be coerced into hire desk add ons that are already included in the hire rate.
Easy to find the car I wanted, and best of all free cancellation so that when the price drops (as it nearly always does close to hire date) I can rebook. Including the excess insurance at a competitive price also saves time buying it separately.
Simple to book. Clearly explained and reasonable price.
Booked & paid for a car more upfront, got to europecar to collect & due to failing a soft credit check they told me they couldn’t give me a car. I contacted car rentals & was told that no refund would be given as it states on the terms & conditions a credit check would be carried out (not disputing this) however I was completely unaware I would fail this! After many hours to trying to speak to a helpful advisor i gave us. I was told I should have called europecar beforehand and checked if I was going to pass the credit check. Take your money quick enough but won’t give you it back despite never receiving the service! Avoid!!!
Very happy with our experience of using car rentals. Hired a car for 5 days from Dublin airport. Everything was straightforward and transparent with booking process, at the collection desk and the drop off. I booked a standard budget car, but the booked vehicle wasn’t ready when we got to the rental village so they immediately gave us an upgrade without charging me extra. Will happily use again and recommend
Considerate, pleasant and professional staff. Car in excellant condition
I've been using carrentals for years and have always had excellent service. The website is easy to use and when I've had to make changes or had complications with my rental - they have always sorted it out with the minimum of fuss.
Excellent service - all documentation was clear with directions for car collection, phone numbers in case of delay or other emergency. There were no hidden extras. I was particularly impressed with the return reminder email, complete with photos as to what to check and what was expected on return. Would definitely use Carrentals.co.uk again and will recommend to friends and family
Easy to use site, cheap rentals, the site has good advice on the insurance excess insurance, it's all good.
Terrible, booked rental for Munich airport pickup, for use in Germany and Austria. Arrived, car rental company Flexi Munich Airport not present in Airport, and not allow car usage in Austria and not open 24hours. Rental company fined me for using car in Austria event was booked specifically for that use vi CarRentals. Will never use this website again, terrible service!
Pick up and return hassle free. Good hire car for the money.
Really efficient booking/ pick up, no queue. I think the car was an up grade on the car booked, so good value for money. Only improvement would be better signage coming out of lanzarote Airport building to show that all the rentals were the very far side of the car park.
1. Issues with Enterprise and the response was that it was all down to what enterprise were willing to do 2. Failure to offer a full refund when Enterprise tried to charge us or provide a downgraded vehicle I think that its Carrentals responsibility to deal with Enterprise and provide what we have booked. If they dont have it they have to provide an upgrade free of charge.
Quick and easy booking. Best price and good service.
I booked a car with their "worry free" guarantee, and have tried to make a claim. They have not responded in 6 months, despite numerous attempts. There is no way to contact them directly - no phone number or chat function. Only an online form or email which they do not reply to. Basically a scam which has left me £100s out of pocket.
Great company, efficient with great deals on offer. Easy to use.
Carrentals.co.uk is a car rental comparison platform that enables users to find the cheapest car hire prices from various suppliers with a single search. Catering to travelers in over 40,000 locations worldwide, the company allows customers to compare rates for a wide range of vehicle types, including economy cars, luxury vehicles, and SUVs, ensuring options for every need. With a commitment to providing transparent pricing, Carrentals.co.uk does not add hidden fees to quotes and offers additional features such as free cancellation up to 48 hours before the scheduled pick-up time. The platform is designed for individuals and families seeking convenient and cost-effective car hire solutions for both leisure and business purposes.
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