Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.9	1,109	100%		● Low

4.9 / 5 overall

1,109 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.9
12-month avg: 4.9
All-time: 4.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Cassidy TravelThis company	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.8 out of 5 (good)	4.3 out of 5 (good)	—	1,109
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	3.4 out of 5 (fair)	−1%	1,014

Bottom line: Cassidy Travel is #2 of 5 on overall rating in this group.

MR ALEX MCALLISTER

1 review

Jul 31, 2025

Featured

Asia beckons once again

Being where you are for a start Have well informed staff who know the business And a smiley face that says “can I help you”

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Patrick

1 review

Jul 31, 2025

Featured

Top Class Customer Service

Customer Service from Louise is on a different level and why I chose Cassidy to other Travel Agents

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Graham Tuffin

1 review

Jul 31, 2025

Featured

Booking a holiday

Louise was really helpful willing to look into multiple alternatives till we found the right holiday then booking was easy

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Michael

1 review

Jul 31, 2025

Featured

very professional and very easy to deal…

very professional and very easy to deal with

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Anne

1 review

Jul 31, 2025

Excellent customer service on both…

Excellent customer service on both days, staff very helpful and knew exactly what I was looking for 😊

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David Keenan

1 review

Jul 31, 2025

Helped us pick out a good hotel in a…

Helped us pick out a good hotel in a good place.

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Anne Fitzsimons

1 review

Jul 31, 2025

Very helpful staff

Very helpful staff, knowledgeable and efficient

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Angela O'Rourke

1 review

Jul 31, 2025

Dylan Williams was extremely helpful…

Dylan Williams was extremely helpful and efficient had our holiday sorted in no time!

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Patricia

1 review

Jul 31, 2025

Holiday s made easy

The staff make it so easy to book a holiday or weekend break . So kind and helpful and have great patients

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Adele Clarke

1 review

Jul 31, 2025

Jill was great sorted everything for me…

Jill was great sorted everything for me great customer service delighted looking forward to the holiday

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Marie Wallace

1 review

Jul 31, 2025

Nathalie Dundrum is excellent Rang Nathalie in Dundrum office who I…

Rang Nathalie in Dundrum office who I have used previously & told her what I was looking for in my next holiday - within an hour I had received a response giving several options & place I hadn’t even considered or known about - found one with great flight times & rang Nathalie for a little more info & she said she personally knew the hotel & highly recommended it so booked it there & then & paid in full / such an easy proccess

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Marie Tracey

1 review

Jul 31, 2025

It was quite pleasant dealing with…

It was quite pleasant dealing with Cailin

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Niall mcguirk

1 review

Jul 31, 2025

Very good service and follow up

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Tara

1 review

Jul 30, 2025

Love Cassidy travel won’t book with…

Love Cassidy travel won’t book with anyone else

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Breda Gleeson

1 review

Jul 30, 2025

Excellent Service

The efficiency and professionalism from Dylan was second to none and I would highly recommend him.

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CECELIA DUFF

1 review

Jul 30, 2025

Cruise booking

Spoke to Pam in Liffey Valley with dates and a general idea of what I was looking for. I booked a cruise on her recommendation. Very easy to deal with and answered any questions I had

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Paul

1 review

Jul 30, 2025

Quick to respond to a query about…

Very Quick to respond to a query about my booking. Use them for all my holiday bookings

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Michael

1 review

Jul 30, 2025

Sarah was great so helpful and obliged…

Sarah was great so helpful and obliged in every way

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John Barrett

1 review

Jul 30, 2025

It's down to the agent who dealt with us

Simple, as always. Your agent, Rosie Nugent in Blanchardstown. Extremely helpful, professional, and followed up on issues and queries we asked about.

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Diane

1 review

Jul 30, 2025

Amazing service and support

I contacted Natalie at Cassidy Travel, who provided quick and efficient service. Within hours after contacting her, she had our trip arranged. Even though I didn't provide her with the correct details, she was able to amend the arrangements to book our desired cruise. I highly recommend Cassidy Travel and, more specifically, Natalie Craven, who is both professional and kind, to assist with any travel needs.

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Month	Average	Reviews
Mar 25	4.8	92
Apr 25	4.9	262
May 25	4.9	251
Jun 25	4.9	251
Jul 25	4.8	253

Cassidy Travel reviews & trust report

Cassidy Travel has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 484 positive reviews

Top complaintsof 13 negative reviews

How it compares

Reviews