City One Tourism & Travel is a travel service provider that specializes in offering a range of holiday packages and travel solutions for individuals and families. The company operates through its website, cityoneholidays.com, where customers can explore various travel options, including vacation packages, hotel bookings, and guided tours. City One aims to cater to diverse travel needs, making it easier for consumers to plan their trips effectively. The target market for City One Tourism & Travel includes leisure travelers seeking affordable and convenient travel arrangements. By providing a user-friendly platform, the company facilitates access to various travel services, ensuring that customers can find suitable options for their desired destinations. With a focus on customer satisfaction, City One Tourism & Travel strives to enhance the travel experience for its clients through comprehensive service offerings.
City One Tourism & Travel receives overwhelmingly positive feedback, with many reviewers praising the exceptional service and meticulous trip planning. Customers highlight the professionalism and support provided by agents like Priyanka Mathew, Hameed, and Nimit Joshi, who ensure that every detail is managed effectively, from itineraries to hotel arrangements.
Reviewers frequently mention memorable experiences in destinations such as Europe, Kenya, and Azerbaijan, emphasizing the quality of guides and the overall organization of their trips. However, there is a notable complaint regarding a disorganized experience during a trip to Turkey, which contrasts with the otherwise stellar reviews. Despite this isolated issue, the majority of customers express high satisfaction and recommend City One for future travels. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 109 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review May 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 4.7 | 3 |
| Aug 23 | 5.0 | 1 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 109 most recent reviews.
“Definitely i will suggest priyanka and city one tour they r going beyond the boundaries too satisfy and give best se...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 109 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: City One Tourism & Travel is #1 of 5 on overall rating in this group.
109 reviews of City One Tourism & Travel. Filter by what matters to you.
My Europe trip organized by priyanka and she arranged very well and she was keep doing follow up as well . Definitely i will suggest priyanka and city one tour they r going beyond the boundaries too satisfy and give best services to their customer’s .
Excellent service, great coordination on-site as well as from the operations. Priyanka Mathew was extremely supportive right from the planning , throughout the 5 days we were in Kenya. She and her team in Kenya ensured that everything was seamless & we didn't suffer any inconvenience. The hotels, safari guide Paul and even the safari vehicle was excellent. Each detail was handled very well. More holidays to come with Cityone. Keep up the amazing work.
City One Tourism & Travels organized a very good trip and itinerary with professional tours guides and great selection of hotels. All that was mentioned on the itinerary was duly fulfilled. It is surely recommended to use their services for travel purposes. A special thank you to Ms. Priyanka Mathew who assisted us for our travel requirements.
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Thank you so much for planning and arranging my trip to Georgia. Ms.Priti did a fantastic job and made sure all my reservations were in order and that I had everything I needed. The accommodations were great and the tour guide at Georgia Mr. Alexo was very helpful. Ms.Priti @cityone definitely know how to take care of clients and Thanks again for making our trip a smooth one.
My visit to Azerbaijan. Thank you Mr. Hameed. I must say it was just amazing. The hotal stay, transportation and the guide services were excellent. The guide Mr. Al Mir has a lively personality. in fact he helped us in each and every aspect of the tour. The only thing I would advise to the new visitors to take the electric switch adopter with them for mobile charging, as the available switches in the hotel rooms are of different type.
Nimit was great as always!
Nimit Joshi and the team were very professional, supportive and organized. We had so much fun. Thank you so much for a unique experience.
Everything you want from an Organizer…hats off and kudos to the one of a kind Mr. Namit Joshi, our coordinator for the day. He took care of every single thing, didn’t wait to be asked, rather preempted all that we needed. He made the experience memorable for 80 of our guests. 🙏👍👏
It's was the great experience with City One Tourism & Travel. Al things has been arranged professionally a huge thanks to Mr. Hameed for a wonderful journey.
One of my most memorable trip with my parents, very well planned and organized by City One Tourism and Travel. A kudos to the entire team, specially Jade Mercado who exclusively handled our itinerary and took care of all minute details. Highly recommended…
Very fast and helpful we connected with Ms. Jade Mercado and she was excellent, answered all our queries fast and got us all we needed. We are very grateful.
Best ever travel company to deal with. Mr Nimit helped me as a family member would do. Huge respect, highly recommnd
Nice crew and helpfull people looking forward to work with them again
Amazing experience on Azerbaijan! All was coordinated very well, tours and transfers was very good, Hotel was perfect, we had a great time. Thanks Jade will contact again for our next holiday 😉
Namit Joshi Amazing service, quick response and the best part is Namit told me about offers upfront. I have been dealing with Namit for almost a year now
City One Tourism & Travel is a travel service provider that specializes in offering a range of holiday packages and travel solutions for individuals and families. The company operates through its website, cityoneholidays.com, where customers can explore various travel options, including vacation packages, hotel bookings, and guided tours. City One aims to cater to diverse travel needs, making it easier for consumers to plan their trips effectively. The target market for City One Tourism & Travel includes leisure travelers seeking affordable and convenient travel arrangements. By providing a user-friendly platform, the company facilitates access to various travel services, ensuring that customers can find suitable options for their desired destinations. With a focus on customer satisfaction, City One Tourism & Travel strives to enhance the travel experience for its clients through comprehensive service offerings.
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