Costa Cruises is a prominent cruise line headquartered in Italy, specializing in providing leisure travel experiences on the seas. The company operates a fleet of modern cruise ships that offer a variety of itineraries, catering primarily to vacationers seeking unique travel experiences across Europe, the Caribbean, and other international destinations. With a focus on delivering quality service, Costa Cruises aims to create memorable journeys for families, couples, and solo travelers alike.
The company’s offerings include a range of onboard amenities, such as dining options, entertainment, and wellness facilities, ensuring guests have a comfortable and enjoyable voyage. Costa Cruises targets a diverse customer base, including first-time cruisers and seasoned travelers, allowing them to explore various cultures and destinations while enjoying the luxury of cruising. For more information about their itineraries and services, visit costacruises.com.
Costa Cruises receives overwhelmingly negative feedback from customers, with many expressing deep disappointment in their experiences. Reviewers frequently cite poor service and organizational issues, with one stating it was the "worst cruise ever" out of over 50 taken.
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Complaints about the user-unfriendly app and lack of communication further exacerbate frustrations. While some customers mention enjoyable food and the cruise experience itself, these positives are overshadowed by the numerous complaints regarding service quality and logistical failures, such as lost luggage and inadequate support during excursions. Overall, Costa Cruises struggles to meet customer expectations, leading to a predominantly negative sentiment among its patrons.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
67
100%
+0.6
● Low
1.7 / 5 overall
=
67 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.6▲ 0.6
12-month avg
1.6
All-time
1.7
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
1
Sep 24
1.0
3
Oct 24
1.8
6
Nov 24
2.8
6
Dec 24
1.0
4
Jan 25
1.0
1
Feb 25
1.0
3
Mar 25
1.0
2
Apr 25
1.0
3
May 25
2.0
5
Jun 25
1.5
4
Jul 25
1.4
9
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 67 most recent reviews.
Top praiseof 8 positive reviews
Customer service75%
6 mentions
Selection25%
2 mentions
Friendly staff25%
2 mentions
Professionalism25%
2 mentions
“Cruise experiences are different for everyone, it really depends on your expectations and the itinerary that you choose”
On “Customer service” · Jul 11, 2025
Top complaintsof 53 negative reviews
Customer service36%
19 mentions
Shipping34%
18 mentions
Payment issues23%
12 mentions
Charges19%
10 mentions
“Worse still, I emailed Costa’s customer service and got a generic, dismissive reply that ignored key issues”
On “Customer service” · Jul 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
Wij hebben in oktober een cruise geboekt bij Costa via Stipt Reizen. Al meteen viel op dat het lang duurde voordat we te horen kregen of een mindervalide hut beschikbaar was. Toen dit eindelijk bevestigd werd, moesten we direct een flinke aanbetaling doen van €1.173. Nu eist de organisatie ook nog een restantbetaling van €500, terwijl wij door een onredelijke beslissing van Costa genoodzaakt waren om de reis te annuleren.
Costa keurde mijn elektrische rolstoel af vanwege de accu, ondanks dat dit nooit eerder een probleem was bij andere reisorganisaties. Zonder mijn eigen rolstoel ben ik niet zelfstandig, wat betekent dat mijn man continu voor mij zou moeten zorgen en hij ook geen ontspannen vakantie zou hebben. De enige “oplossing” die werd geboden was een handbewogen rolstoel, wat voor mij geen werkbare optie is.
Nu blijven we achter met een verloren aanbetaling en een reis die we niet kunnen maken.
Wij vinden het onacceptabel dat zowel Stipt Reizen als Costa Cruises zo omgaan met rolstoelgebruikers. Er is geen enkele coulance of begrip getoond, terwijl wij tijdig en correct hebben gehandeld. Wij voelen ons gedupeerd en raden andere mindervalide reizigers aan om goed na te denken voordat ze met deze organisaties in zee gaan.
Date: 16/02/2025
Itinerary: Dubai, Oman, Qatar, Abu Dhabi
Ship: Smeralda
The experience on this cruise was beyond disappointing. The staff were neither professional nor friendly, speaking to guests in a condescending manner as if reprimanding them rather than providing service. The outdated decor only added to the overall dreary atmosphere.
The entertainment was a complete disaster—poorly scheduled and executed. One show would be on the 6th floor, and then 45 minutes later, another would be on the 18th, creating unnecessary chaos with the elevators. There was never enough seating, forcing half the audience to stand uncomfortably. To make matters worse, the quality of the performances was subpar and hardly worth the effort.
The service was just as appalling. One night, I simply requested a bottle of water from the bar before heading to bed, only to be rudely refused because of a private party. I was told to go to another bar, even though I had an ankle issue that made walking difficult. My cabin was on the 16th floor, and the nearest bar was on the 8th, yet the bartender showed zero empathy, coldly suggesting I try room service instead of offering any assistance.
The food was another nightmare. The buffet on the 8th floor was consistently filthy, overcrowded, and filled with an unbearable smell. The restaurants were slightly better, but the food itself was completely tasteless. In an entire week, there was only one dish that could be considered genuinely good.
To top it all off, the attitude of the staff was appalling, especially if you didn’t have a drink package. It was as if not purchasing one automatically labeled you as inferior. I have health issues that prevent me from drinking alcohol or coffee, so I didn’t opt for the package—but I still paid for my bottled water and mocktails. That, however, didn’t stop the staff from treating me with unnecessary judgment and unprofessionalism.
And then there's reception—I don't even know where to start! It was always crowded, with people shouting and looking incredibly frustrated. I had to visit reception three times, and not once was I helped. Either the staff didn’t know anything about what I was asking, or the area was so chaotic that it was impossible to get any attention. Seeing at least 50 people in front of the desk with frustrated faces really shows just how hectic everything was on this ship.
In Abu Dhabi, my daughter's passport was randomly selected for an extra security check at the port—something I was never informed about beforehand. Instead, I was rudely woken up at 6 am on the same day and told to rush down to reception with her passport. When I arrived, the staff had no idea what was going on. I had to wait 15 minutes before someone finally came and took my daughter's passport. When I asked when and how I would get it back, I got no clear answer. The receptionist just kept repeating, "You’ll get it, don’t worry," which was not at all reassuring.
At 9 am, we left the ship, and that’s when everything went wrong because we were never given any proper instructions about the process, which, by the way, turned out to be quite simple. Instead, the security staff shouted at us from the ship all the way to the port security. It was an awful experience! The lack of communication and the chaos caused unnecessary stress, and it felt like no one cared to help us properly.
Overall, this was an unpleasant experience from start to finish. The lack of hospitality, poor service, dreadful entertainment, and terrible food made this cruise an absolute disappointment
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We were charged a daily fee that we were never notified of. The crew was indifferent, nasty and uncaring. The food was miserable at best. Such as ham and cheese omelets with no ham or cheese. The shrimp and prawns still had the intestines intact, should have been removed. In our opinion spaghetti and meatballs tasted like canned, onion soup was like onion gravy, spaghetti with mushroom sauce was more like canned mushroom soup. Nickel and dime us everywhere. Kept walking around and offering specialty restaurants. Photographers stalked passengers. Never given an option for seating in the dining room. Never asked when we needed to disembark so we were forced to carry our own luggage off the ship with my husband in a wheelchair. Stateroom wasn't cleaned until we issued a complaint and no turn down service. A meeting was organized with department heads and we felt like it was an inquisition. Daily "activities" were a joke. All in all, we will never cruise with Costa again, we would rather stay home. It was a miserable experience.
Checklist of bad for the Costa Toscana
* Complete disorganization, cruise employees will give you different answers.
* At least 50% of the guests were coughing, after two days, so was I. I am still coughing. It's a sick ship. Even the employees cough.
* The staff works 7 days a week, 10 or more hours per day. They struggle to cope. Costa lures in people from Eastern Europe, Egypt and the Philippines.
* I liked the food. I didn't like elbowing my way to get to it. The dinner would have been good if I hadn't been rushed to eat it. You are forced to eat fast to get the next group inside to eat.
* EVERYTHING is extra. WATER is only available from the buffet at meal time. You are told not to fill your water bottles. You can't get WATER from 2AM to 7 AM. Coffee is only available at breakfast, WATER is available at lunch, you get wine or water at Dinner.
*You must buy a drink plan or else no water for you.
*The shows were good, but you can't see the performance from most of the seats.
* After seven days we felt like we were freed from a prison.
Don't do it!
Bad bad bad. If you pay the extra drinks plus package you will get a lot of "I'm sorry sir, this drink is finished". A lot. I'm currently in the cruise Costa Smeralda and really disappointed about this package. Bad bad experience with drinks. Most of the premium not available, you basically pay for nothing.
This is why they have negative reviews and should be distributed by everyone.
Don't pay and alternatively reserve with a real and better alternative cruise company.
Only one good: Starlink
Expérience catastrophique : Sécurité inexistante et hygiène douteuse
Expérience catastrophique : Sécurité inexistante et hygiène douteuse
Notre croisière avec Costa a été une énorme déception, entre un grave problème de sécurité, une gestion catastrophique, un manque d’hygiène flagrant et des nuits impossibles à cause du bruit.
🔴 Un intrus dans notre cabine dès le premier jour !
À notre arrivée, nous avons découvert la porte grande ouverte et un passager alcoolisé manipulant nos affaires, renversant de l’alcool partout. Ce dernier s’est enfui après avoir déclaré qu’il « faisait une visite »… Nous avons immédiatement signalé l’incident à la réception et à la sécurité, photos et vidéos à l’appui, mais la réponse de Costa a été désastreuse.
⏳ Des heures d’attente pour une solution médiocre
Nous avons dû attendre plus de 6 heures avant qu’une alternative nous soit proposée. La nouvelle cabine était d’une catégorie inférieure, avec un balcon trois fois plus petit que celui que nous avions payé en supplément. Pourtant, on nous avait assuré que nous aurions une cabine équivalente… Mensonge total !
🚢 Un service client dépassé et inefficace
Pendant plusieurs jours, nous avons demandé des nouvelles de l’intrus qui s’était introduit chez nous. Aucune enquête sérieuse, aucune explication, aucune action concrète ! Malgré nos preuves (vidéos et photos), il semble que Costa n’ait absolument rien fait pour retrouver cet individu.
🧼 Propreté déplorable : un bateau sale et mal entretenu
En plus du manque de sécurité, l’hygiène du bateau laissait clairement à désirer :
Les moquettes des couloirs et des parties communes étaient tachées et sales.
De la poussière et des détritus un peu partout, preuve d’un nettoyage insuffisant.
La cabine qu’on nous a attribuée n’était pas propre, et malgré un soi-disant nettoyage, il restait des traces d’alcool de l’incident initial.
🌬️ Impossible de dormir à cause du bruit du vent
Comme si ça ne suffisait pas, les joints des portes du balcon étaient tellement arrachés que le vent sifflait toute la nuit. Résultat : impossible de dormir à cause du bruit infernal.
Une croisière est censée être reposante… Costa a réussi à nous faire vivre l’inverse.
💸 AUCUNE compensation juste pour les préjudices subis
Nous avons perdu du temps, de l’énergie et notre séjour a été gâché dès le départ. La seule compensation ? Un repas au restaurant sushis a 46euros, comme si cela allait compenser le stress, les heures perdues et le non-respect du service payé comme le choix de la cabine a hauteur de 200euros et le sejour de plus de 2000 euros ! IL EST OU LE REMBOURSSEMENT meme partiel ????
📉 Une compagnie dépassée par les problèmes
Chaque jour, la réception était envahie de passagers en colère – plus de 600 problèmes signalés quotidiennement pour 6000 passagers. Costa semble incapable de gérer correctement une croisière de cette envergure.
⚠️ CONCLUSION : À éviter absolument !
Aucun respect du client, manque de sécurité flagrant, gestion désastreuse des incidents et service client inexistant. Si vous voulez des vacances sereines, fuyez Costa Croisières !
If you don't look horrible food, if you don't like a totally ignorant management team, if you don't like a bad value for your money, better avoid this company. This company exploits its employees and has no respect for its clients. Never again I book with Costa.
Één grote ergernis
Eerder een cruise gedaan met de costa Toscana. Was goed. Daarom nu bij stipreizen een kerst cruise naar VAE geboekt ,nu met de Costa Smeralda. In een woord vreselijk.
Ik heb 23 klachten
Een aantal hier:
1 De hut was de helft kleiner dan op de Toscana.
2 Ons toegewezen restaurant was 1 1/2 dag gesloten.. Het andere restaurant waar we naar werden verwezen was overvol.
3 De laatste dag werd verwacht dat we om 08.30 uur de koffers ophaalden en het schip verlieten. Konden we voor de Terminal 3 uur wachten op de transfer naar het vliegveld. Er was niets om op te zitten.
4 De ontbijt restaurants sloten soms al heel vroeg. Eentje om 09.00 uur. Ander om half 10.00. Kwam je in het restaurant dat om 11.00 uur sloot dan had je bijna niets meer.
5 Sommige mensen namen tassen vol brood,broodbeleg en fruit mee naar hun kamer. Soms was er geen brood meer,geen fruit behalve harde stukken water meloen.
6 De beloofde kerstsfeer op de boot was ver te zoeken. Op 2 dekken stonden een paar kerstbomen.
7 Soms moest je 20 min in de rij staan voor een roer ei. Dan weer 10 min in de rij voor beleg. Soms moest je maar een tafel zien te bemachtigen. Enz,enz
Veel te massaal. Komen beloften niet waar.
8 De beloofde live optredens waren 1 keer op een video scherm een optreden van een band.
6 persoons band was 1 meneer op een klein orgeltje.
9 Het eten was vaak niet zoals je zou verwachten
10 De bedragen op de drankkaart klopten de eerste 2 dagen niet. Veel mensen in de stress. Moesten we weer in de rij om de kaarten te laten vervangen .
Zo heb ik nog 13 klachten ...Ik heb alleen maar irritaties opgelopen en kwam daardoor dood moe thuis.
Nooit meer op de Tosca Smeralda.
På krydstogt fra Savona til Rio de Janeiro november 2024. Ventede 4 timer på at komme ombord. Plasticsofa i kahytten og balkondør meget stram at få op, til gengæld lukker den hurtigt og tungt. Svært at finde skibets toiletter, som er meget smalle. Overalt meget støj fra råbende underholdningsteam og alle barer med musik har vanvittig høj musik. Også teatret var lydniveauet vanvittigt højt samtidig med at projektører lyste ud i hovedet på publikum. Costa-Club optager 4 borde i kortspilsrummet selvom der var rift om bordene til kortspil. Maden i restaurant og buffet OK en del af tiden, men sommetider ulækker at se på og uspiselig. Restaurantpersonalet var søde, men italiensk personale i buffetrestauranten var uhøflige. Der manglede ofte smør til morgenmaden i buffetrestauranten. Balkonvask annonceret for anden gang på turen fra 07:30-12:00, men de var ikke færdige kl. 12:05, så måtte gå igen, dermed var kahytten ikke brugbar en halv dag. Ofte kø til dit og dat. Al personale bør på kursus i engelsk, italienere kan ikke gøre sig forståelige med deres engelske/italienske dialekt. Italiensk er ikke et globalt sprog. Man glemte at råbe os op på mødestedet, da vi skulle forlade skibet. Vi har sejlet med Costa Cruise 3 gange: For første, sidste og eneste gang.
I have been cruising for more than 15 years and this was my 90th time with Costa Diadema. Otherwise, I have about 10 with Costa cruise, and the others are with MSC, NCL and others. This cruise was 21 nights from Genoa to Santos and the worst so far that I have been on was in every way. From embarking in Genoa, which lasted about 6 hours, accommodation in old cabins with old beds and pillows. The ship has not been renovated for 10 years, the stench of the carpets on the stairs, as well as the sewage, the ship is like a passenger toilet. The food in the buffet and restaurants is terrible, the crew is uncultured and the worst I've ever seen. I traveled with my niece who got the flu ten days ago, so we went to the hospital on the ship and they gave her two infusions with spazmex and paracetamol and they charged $690 for it and they told us that the hospital is private and not from the Costa cruise company. This was mine and from many passengers on board last with Costa.
I’m a frequent cruiser, but this was my first and last Costa cruise. My father uses a CPAP that requires water. This was notified in advance, and we received an email confirmation stating that a complimentary gallon of distilled water would be brought to our room. It was never brought. We had to request it from the staff several times, but the water was never delivered. The customer service line is always endless. Be prepared to waste 2 hours waiting for them to not resolve your issue. We ended up buying two large bottles of water and were billed $20.00 plus tip. Ridiculous!
The food was ok, but if you have a 5- or 7-day cruise you will get tired because they have the same menu every day at the buffet. The coffee is terrible. The lines are endless. It seemed like the cruise was overcrowded. We had to wait for an available table because they were always full. We decided to get to the buffet right when it opens, and they never opened it on time. We had to wait 5-10 minutes because they were never ready on time. Meanwhile, many other passengers who thought the same as us were waiting. The best option is to go to the Early Bird Breakfast. The variety of food is very limited, but at least you can find empty tables and the lines are short. The buffet is not open all the time. If you want to eat something in the afternoon you have to wait for snack time until 4 pm. Same story. They were never ready on time, but they removed the food just as snack time ended. They never made up for the time. The line? Same story!
At dinner, we had the same problem. They never opened at the scheduled time. Although 5 minutes late does not seem like a big deal, the reality is that there were a lot of people in the hallway waiting for the dining room doors to open, which ended up blocking the passageway. I think the cruise ship was overcrowded and could not deal with the problem. Cruise ships are always full, but this one was overcrowded.
They do not have a lot of variety in tours, so we only bought one, and the rest of the time we were on our own. Even though I have the receipt for $118, they charged my card for $186. The same thing happened with the purchase of the photos. My receipt says $90 and they charged $134. I tried to contact Costa, but as usual, they were not helpful. It took me days to finally get hold of a customer service representative who ultimately told me there was nothing they could do, and I had to email them. I emailed several times and today, a month later, no one has responded my emails. I disputed the card charge, but Costa claims the charges are correct and they can only give a $5 discount. I am not asking for a discount. What I am asking is for them to charge the correct amount. I have receipts proving the amount they billed me and yet they will not give a breakdown of the charges or explanations. They just say they billed the correct amount without showing evidence. This shows that they are a mediocre company that not only oversells their cruises, they are not responsible with their schedules and they steal from customers. No wonder their customer service line is always long! I do not recommend Costa. Do yourself a favor and travel with a decent company!
First time cruising with Costa. I'm a seasoned cruiser and was delighted with the experience on Smeralda ship. Amazing value for money and the cleanliness was on point. Great entertainment team too.
What is lower than a 1? Costa
Let's start with the fact they recommended a Bag Service called Bag Express, which opened our bags and ended with the theft of our personal items - and Costa did nothing, did not even help to ensure the company responded back to us. Then let us add to that the fact that they harrassed us repeatedly about a credit card after we supplied them with one that was operating with no problem, but they were unable to get their act together to stop the harrassment. The food - raw chicken, in a restaurant that charged for the experience. Really just a miserable experience
We recently returned from an 8 day med cruise on Costa Smerelda.
The food, drinks, service, cabins and overall facilities were wonderful.
Overall, the staff were excellent. Jane in the Ferrari bar and Thi my Dung in the restaurant were particularly exceptional and made our experience from a 4-start to a 5-star.
Roman and Christian in the Jazz bar and Jed the cabin steward were also always happy and helpful.
Be far away. Do not work like a slave with no DAY OFF
Ridiculous segragation betwee european and non european...catastrophic company
No day off
More than 8 hours working shift
Rooms to be shared like sardines
Racism in speech and discminitaed acts (non europeans get their salary lower than EU citizen in 2024 ? Why ? Does EU citizen makes you having 3 balls ??
I cannot imagine I passed an interview with Erika Ruattato, almost full interview trying to convince this person that I have a resident permit in EU since years and valid to be in EU.
I CANNOT believe this is really happening in 2024.
From shop supervisor, turned down
to sales assistant just because I am not an EU citizen.
I can understand now why it is voted as the WORST COMPANY IN CRUISE WORLDWIDLY
we booked a cruise with my girlfriend from a travel agency for Costa Smeralda. Our trip was 9 days long. On the first day after arriving in Rome, we spent the night there in a hotel. The ship's departure was from Civitavecchia the next day.
After arriving on the ship, we got our cabin and the first impression was that it was absolutely fantastic compared to Finnish cruises. Our cruisers have insanely small cabins and this blew my mind. This was like a hotel room and it smelled fresh, was clean and the bed was really soft.
After exploring our cabin for a while, we decided to go to lunch. Honestly, I've never had such heavenly food in my life as on a Costa cruise. In Finland, eating on board is, first of all, outrageously expensive, and secondly, the food is absolutely tasteless compared to this. You couldn't take the food by yourself, but the waiter asked and put as much as you wanted. In my opinion, it's a really good way compared to us on Finnish ships where people mess around with the food.
Unfortunately, we came across this same phenomenon, which is also in Finland, that people take food and leave food an outrageous amount. It hurt my heart that too much food is wasted. I enjoyed myself as much as I could eat. There was so much food on board that I really didn't get to taste everything. One minus I would give about the buffet is that there were unfortunately too many people, so there were few places to sit. But that didn't discourage us, we just waited until people got up from the table. After lunch, of course, there was dinner, where fine dining food is served. There was a different menu for each day from which to choose an appetizer, first course, main course and dessert. every food I chose was mouthwatering. Except one was a disappointment, but it didn't spoil my trip. If you were still hungry late in the evening, you could order directly to your cabin or pick up hamburgers. they were absolutely heavenly good. the meat was medium, a lot of cheese and salad and mayonnaise. heavenly good.
So what about the bars? There were a lot of them. It was sad that I didn't get to see every of them there. I'm not terribly interested in alcohol and partying in general. The beers were good. the cocktails are really good. The live music was really good. There was a trivia quiz, a music quiz and a program for all ages.
Many destinations where the cruise went were really nice. I didn't really care about Cagliari because there wasn't really anything there and secondly it was a rainy day. it was a pity.
From the reviews, I have been surprised by the reviewers' complaints about the staff. I never received bad customer service on board. They were always so friendly and I even made a friend from a ship worker. In my opinion, this has only been about the attitude that you have not received perfect English in your own language. These workers come from many different countries and in these countries the English teaching is not perfect. Try to understand that not everyone can speak English properly.
I would like to give 5/5. This minus was not due to anything on the ship, but to Cagliari, the destination where the ship visited. That place was really boring.
I definitely recommend Costa Smeralda to everyone! I will go on a Costa cruise again in the future as soon as I can.
My recent Costa Pacifica cruise was a complete disappointment. Communication was terrible, leaving guests constantly confused. The rooms were cramped and outdated, and the minibar was poorly stocked and rarely refilled. Wi-Fi was practically useless even after paying extra. The food was bland, with very limited options, and far from what was advertised as ‘luxury.’ Staff were often rude or unhelpful, making every small request feel like a burden. The whole experience felt cheap and mismanaged.
Costa Cruises shows little regard for customer experience. I’d strongly recommend avoiding this cruise line—there are far better options out there. dzer mamat kunem
On June 29, 2024, my husband and I arrived at the cruise terminal to board the Costa Deliziosa, set to depart from Venice for a one-week cruise. After checking in our luggage, we were shocked to be denied boarding on the grounds that pregnant women beyond 24 weeks of gestation are not allowed to embark. However, I provided a medical certificate confirming that I was at 22 weeks and that my pregnancy was progressing normally.
Although this certificate complied with Costa Cruises' policy requirements, the check-in staff insisted that my pregnancy was nearing 24 weeks, which resulted in both of us being refused boarding. Additionally, we were treated very poorly by the boarding team, who offered no assistance or guidance, leaving us stranded in an unfamiliar country. Despite my condition, their response was entirely indifferent, which we found both inhumane and unprofessional.
With no way to contact either the agency or Costa Cruises, we were forced to find accommodation in Venice at the last minute, incurring high costs and without any support from either company.
Five months have passed, and despite multiple complaints via email, registered mail, and phone calls, the issue remains unresolved. We were informed that, since Costa Cruises justified the refusal (without additional evidence), Logitravel assumes no responsibility and refuses a refund, even though they were the ones who sold the package.
1) For stort skib og for mange mennesker (Smaralda rummer 6000 kunder). Man står i kø alle vegne. Man står i kø mange gange i buffetrestaurantet, og det er umuligt af få en solseng eller lignende på soldækket, fordi de er blokerede med håndklæder o.a.
2) Maden er ikke særlig god, og det er samme råvarer der serveres både i restauranterne og i buffet-restauranten, ligesom råvarene bærer præg af at være indkøbt på pris istedet for på kvalitet.
3) Når man tilkøber vin inkluderet, er det relativt dårlige vine, som bliver serveret, så det er ikke merprisen værd.
4) Urimelig dyrt wiFi ombord. Det koster 119 E/892 kr for en person/uge.
5) Hotel Service charge er 11E/82,50 kr pr. person pr dag er obligatoriske og dækker drikkepenge til personalet, men det virker ikke som om personalet får dem - eller også får de ingen løn for en mere en 12 timers arbejdsdag, så det virker bare som en merpris på rejsen og for 2 personer i en uge løber det op i kr. 1155,-. og den kan ikke reduceres, hvis man ikke er tilfreds.
I’m a frequent cruiser. This is not my first Costa cruise, but it will be my absolute last.
The food is horrific everywhere on the ship, Fascinosa. In the dining room no beverages are included, not even ice water or tea. Plus you can not buy soda. The menu items consist of skimpy, low quality food selections. Just trash!!! It’s so bad I am exiting at an earlier port. This is a very low budget option in every way. The announcements are endless then they play constant music over the intercom so I could not rest night or day. The guests are boisterous. Never again Costa!!!
Costa Cruises is a prominent cruise line headquartered in Italy, specializing in providing leisure travel experiences on the seas. The company operates a fleet of modern cruise ships that offer a variety of itineraries, catering primarily to vacationers seeking unique travel experiences across Europe, the Caribbean, and other international destinations. With a focus on delivering quality service, Costa Cruises aims to create memorable journeys for families, couples, and solo travelers alike.
The company’s offerings include a range of onboard amenities, such as dining options, entertainment, and wellness facilities, ensuring guests have a comfortable and enjoyable voyage. Costa Cruises targets a diverse customer base, including first-time cruisers and seasoned travelers, allowing them to explore various cultures and destinations while enjoying the luxury of cruising. For more information about their itineraries and services, visit costacruises.com.
