Maintenance issues
Nice people to deal with. The unit had many maintenance issues, and then the water heater failed mid week. It was replaced within 24 hours, but it took many phone calls and poor communication.

CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers. One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.
Condominium Rentals Hawaii generally receives high praise from customers, with many highlighting the great locations and well-maintained condos. Reviewers frequently mention the cleanliness and comfort of the units, as well as the convenience of the booking process and friendly staff.
Guests enjoy stunning ocean views and appreciate the amenities provided, making their stays enjoyable and memorable. However, some customers express concerns about specific units being dirty or in need of maintenance, with a few noting issues like malfunctioning grills and a lack of elevators in certain buildings. Additionally, there are mentions of confusing reservation processes and early check-out times. Overall, the majority of reviews reflect a positive experience, with many customers eager to return.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 999 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2021.
| Month | Average | Reviews |
|---|---|---|
| Feb 20 | 4.5 | 35 |
| Mar 20 | 4.7 | 30 |
| Apr 20 | — | 0 |
| May 20 | — | 0 |
| Jun 20 | — | 0 |
| Jul 20 | — | 0 |
| Aug 20 | — | 0 |
| Sep 20 | — | 0 |
| Oct 20 | — | 0 |
| Nov 20 | — | 0 |
| Dec 20 | — | 0 |
| Jan 21 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy online booking process”
“Not a person who should be in customer service or reception”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Condominium Rentals Hawaii is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.3).
500 reviews of Condominium Rentals Hawaii. Filter by what matters to you.
Nice people to deal with. The unit had many maintenance issues, and then the water heater failed mid week. It was replaced within 24 hours, but it took many phone calls and poor communication.
The apartment was run down and would benefit from an update.
Unit 232 was a bit disappointing compared to others we've stayed in at Hale Kamaole. The lanai cupboard was locked when we got there - it too a few days to get access to the beach chairs and Parasol - and then they were rather old and worn out!! The unit is a bit run down - cleaning wasn't that great, either, especially shower door. I must say that that Eric was great to deal with, as was the lady who came to open the lanai door - delightful. We were moved to unit 110 for the last night - what a lovely contrast!! Immaculate, plus lots of little touches like shampoo, spices for cooking etc. - all the things we've usually expected in units since we first visited Hale Kamaole in 1983! I wish we'd been in 110 the whole visit. Still, we did have a wonderful time, I admit!!
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The bed linens, quilt, is not clean. There were blood spots on it. The lighting was dark in the kitchen. The rug just needs to go. Overall, a bit run down.
WE love Kihei and Kam 3
The lady at the front desk was totally rude. One had the impression of being disturbed and not being welcome at all. I got a lousy room. Not clean and absolutely uncomfortable. It was cleaned with some toilet paper that was made wet and in the bathroom were still the hair of the predecessor. Disgusting. When asked if I could change to another apartment, she rejected me with a gruff no. The next day I called the manager hotline. Here I was greeted warmly and got another room, by feeling very comfortable. A great service.
Agents were very pleasant and efficient. This condo is adequate in every way. Nothing was done above and beyond. The condo was clean and presentable. Furnished adequately. Comfortable bed. Linens could use an upgrade but they were adequate. Minimal, low quality toiletries, but adequate. Minimal spices and other cooking supplies but adequate. The a/c units are adequate. I would give the location and the view 5 stars!!!!
The bed and pillows need to be replaced. Very uncomfortable. Location was amazing. The receptionist was very cold. Not friendly at al.
Loveseat fabric is torn. When renting a condo. Renter should not have to empty air conditioner condensation water pan every day by hand. Sheets are too big for bed and come loose almost every night.
The location was great but the room was just ok. No a/c in the bedroom made it impossible to get a good night’s sleep (weather was warm while we were there.) Washing machine was old and grungy. Staff was very friendly and helpful, but front desk closes down earlier than stated in email from property manager...good thing we called the front desk to confirm on day of arrival.
Room need updating..but overall good
The grounds and complex were nice and clean, hence the 3 stars. If I were to rate the individual condo I would give it only two stars. The condo we stayed in was very outdated and in need of a deep clean. It showed lots of wear and tear. The ceiling in the bathroom was moldy. The ventilation fan did not always work. There was a very strong smell coming from the drain in the kitchen sink the entire time we there. The indoor and lanai carpets were quite old, dirty, and need of a deep clean. The lanai itself also needed a deep clean. The throw rugs were dirty and old inside and outside. Used tissues were found in the sofa bed when we unfolded it for use. Some of the bath towels and hand towels had stains on them. We did not feel comfortable inside due to lack of cleanliness and disrepair. I would not stay here again. It was very disappointing.
Location was awesome, (Mana Kai) The condo unit itself was separately managed from the complex in the sense of any local management help as well as the full amenities. It would have been nice to have had a better explanation of this arrangement prior. The unit was a great location with awesome views. Grounds were kept nice and clean daily. Snorkeling right out the back door was beautiful.
All good from a check in and location point of view. Only three stars b/c towels/linens were thin, old and frayed, room was dark, dusty, not well maintained and overall was in need of lightning/brightening and TLC.
Pros: they give good rates and the reservation process was easy and smooth. Cons: we requested for an early check in if at least one of our rented condos were available because our flight would arrive at 10 AM. I even called the day before. However, they did not inform the resort about our request. As a result, even though our condos were ready, the resort did not allow us to check in early. And they were closed on our day of arrival. This is unprofessional.
CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers. One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.
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