Mixed feelings
The cruise we booked was wonderful, but there were unexpected fees that I wasn't made aware of until after booking. It left a sour taste in an otherwise nice experience.

Cruise Direct is a business service that specializes in providing customers with information and booking options for cruise vacations. The company likely offers a range of cruise packages from various cruise lines, along with resources to help travelers plan their itineraries and make informed decisions about their travel experiences.
Reviewers express a generally positive sentiment towards Cruise Direct, highlighting the excellent value and user-friendly website that facilitates comparing various cruise options. Many customers appreciate the quality of service on board and commend the company for helping them find great deals.
However, there are mixed feelings regarding unexpected fees and communication issues. Some consumers report dissatisfaction with a lack of detailed information about additional costs for excursions and dining, which detracted from their overall experience. Others mention delays in receiving confirmation emails and slow customer support responses. Despite these criticisms, the majority of feedback remains favorable, with many customers indicating they would recommend Cruise Direct for their cruise planning needs. Overall, the sentiment leans positive.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | −1% | 1,014 |
12 reviews of Cruise Direct. Filter by what matters to you.
The cruise we booked was wonderful, but there were unexpected fees that I wasn't made aware of until after booking. It left a sour taste in an otherwise nice experience.
Quick answers to the questions people ask most.
Cruise Direct offers a variety of services including cruise booking, travel insurance, and vacation packages. They also provide expert travel advice and assistance in planning your cruise experience.
Cruise Direct's customer service hours are typically Monday through Friday, 9 AM to 9 PM EST, and Saturday from 10 AM to 6 PM EST. Hours may vary on holidays.
You can contact Cruise Direct via their customer service phone number, email, or live chat available on their website. They also have a contact form for inquiries.
Cruise Direct's cancellation policy varies based on the cruise line and the specific booking terms. Generally, cancellations made within a certain period before departure may incur fees, so it’s best to review the specific policy at the time of booking.
Yes, Cruise Direct offers travel insurance options to help protect your investment in case of unforeseen events. You can select insurance coverage during the booking process.
Yes, you can modify your cruise reservation, but changes are subject to availability and may incur additional fees. It's best to contact customer service for assistance with modifications.
Cruise Direct does have a rewards program that allows customers to earn points for bookings, which can be redeemed for discounts on future cruises. Check their website for details on how to enroll.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Cruise Direct accepts various payment methods including major credit cards, debit cards, and sometimes PayPal. Specific payment options may vary depending on the cruise line.
Yes, Cruise Direct is committed to accommodating special needs travelers and can provide information on accessible cruise options. It's advisable to inform them of any specific requirements when booking.
Cruise Direct is a business service that specializes in providing customers with information and booking options for cruise vacations. The company likely offers a range of cruise packages from various cruise lines, along with resources to help travelers plan their itineraries and make informed decisions about their travel experiences.