CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
The company does now allow US Legal Permanent Residents, with unexpired permanent legal residency and valid, unexpired, Cuban passport to book with them. This should be completely illegal, can book with any other company though, even the cruise companies themselves.
We were never given our $75 ship board credit for booking with them. I booked 3 rooms which meant we were due a total of $225 on our credit cards. The cruise line itself knew nothing about this and told us to contact Cruises.com. You are put on hold for a long time. When someone answers you are put on hold again while that person supposedly looks into it and comes back to the phone and says "Are you still there? I'm still looking into it." Then you are told a case will be filed with the cruise company. The cruise company calls and says the case does not contain anything about credit card shipboard credit and to call cruises.com. They just want to take your money, can't answer any questions, don't tell you what's included in your ticket. BOOK DIRECTLY WITH THE CRUISE LINE!
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False advertising! My husband and I are avid cruisers, ramping up recently to more than 10 cruises a year, so we are well-versed with the changes and pricing for the cruise lines we use. I was searching for a 14-day Xmas cruise on their website, and on April 2, it was advertised at $1419, a great price. Upon clicking to the next step, the price changed to $1799! I emailed an agent at cruises.com and included a screenshot showing the advertised price on the website, and had to chase for an explanation. On April 3, she responded via a voicemail stating that the former price did not include port taxes and fees, which brought the price from $1428 to the post-$295 price of $1723. 1. First, the price online was $1419, not $1428. 2. For several months now, regulations have required pricing to include port taxes and fees. 3. Consistent with #2, the new price on their website is $1799, and stays at $1799 when you click further into the booking process, not $1723. Do not book with them, as their final prices are inconsistent with their advertised rates, and even the explanation from an agent with "Over 45 years luxury concierge experience" (Lori Cordes, ext. 78239) flat out lied to cover it up. BUYER BEWARE!
Do not use. Had to pay additional fees to select a cabin.. not made clear in online booking. Customer support offered no remedy.
This company will promise you things like on board credit and will not follow through. When I called about it, my agent never called back and the agent I finally talked to told me it was my fault because I didn't call them enough and remind them. They did not come through with other services (putting in my cruise line loyalty numbers, putting in the celebrations we had on the cruise). I had to do all of that myself.
DO NOT BUY THE INSURANCE From CRUISES.COM DIRECTLY!!! We Bought the insurance through cruises.Com. We were unfortunately lost our house in hurricane Helene. A uninhabited home was covered under AON insurance. We filled all the paper work along with our other friends. It has been 6 mo. All I get is a request for more of the same paper work or someone else’s paper work . I continue to send the same paperwork in over and over it’s like 50 first dates! Cruises.com said we can’t help you we only sell it!! But they told the insurance company we took a credit??? I got a letter from Virgin Cruises that I did not take a Credit. And when you call them on it they hang up on you! My advice get your own Insurance.
They advertised a super low rate but would not honor it. No reason given.
Booked a European NCL cruise 6 months in advance with cruises.com, who position themselves as the 'experts'. 2 weeks before the cruise I got a notification from NCL saying there were some rules in effect and I needed to prove citizenship or residency in another country. I called cruises.com, and they connected me with NCL and confirmed that my documents were enough. Flew all the way from California, and got denied boarding without any refund. I wish I had booked directly with NCL and not had the man-in-the-middle called cruises.com who created all this mess and refused to provide a discount. Typical bait-and-switch appoach.
Yes , I will never recommend using Cruises.com. This is my first and last time booked through them. The agent didn't know that MSC offers shuttle from Airport to Port Canaveral round trip. The dinner time Cruises.com Changed in MSC cruise never reflected in real time. We have to struggle to change onboard. He gave me misinformation. Seems like Cruises.com doesn't train agents or use unskilled employes. I have to change another agent after calling many times. It is a nightmare. It becomes a nightmare to change anything on our cruise programs through cruises.com. I would recommend cruise lovers to book directly from cruise line website.Because you are not benefiting booking through Cruises.com. I would look at the hot deals on their websites and then book from cruise line website.
Though their customer service rep was very friendly, their website is totally misleading. You need to read the fine print regarding the "gratuities for 2 included", which is only offered IF you call them directly to book NOT online. Who would ever think to do that?
Vacationers beware. This is a highly fraudulent company that advertises bonuses that are not honored. They currently show a promo to pay gratuities that is complete rubbish. There are no caveats shown on their web-site promo banner but when I questioned their sales team, they stated that the promo wasn’t applicable to the cruise I selected. Would it be so difficult to tell the truth and note that the promo only applies to specific sailings, staterooms, etc???
I recently had the experience of planning a cruise through Cruise.com and feel compelled to share some insights that potential customers might find important. While the site initially appeared to offer competitive pricing and a wide array of options, I encountered issues with the actual costs versus what was advertised. As I progressed through the booking process, it became clear that the listed prices were not all-inclusive of the real costs associated with the trip. Additional fees, taxes, and service charges, which were not clearly disclosed upfront, significantly increased the total cost. This practice gave me a strong impression of a bait-and-switch tactic, where the attractive prices drew me in, only for the actual expenses to be revealed later in the process. This lack of transparency in pricing is disappointing and diminishes the otherwise user-friendly experience of the website. Customers should be able to trust that the prices they see are accurate and comprehensive. I hope Cruise.com addresses these concerns to provide a more honest and straightforward service. Until then, I advise potential customers to be wary and to thoroughly check all potential additional costs before booking.
Booked a cruise almost 2 years in advance on Cruises.com & when on my reservation with Royal Carribean it showed rate dropped $100 pp. I called right away & lady at Cruises.com said she checked with Royal Carribean & rate was actually higher. I double checked again & still said same cruise same time in same room was $100 pp cheaper. Lady wouldn’t give me reduced rate. I don’t even think she called. Terrible customer service!!!! Company doesn’t standing by what they say if rate drops will always get lower rate.
I had called and asked about promotion and was told that it applied to my booking. When my cruise was actually booked and I looked at confirmation it did not include gratuities like I was told it would. When questioned why it was not included was told it didn’t apply to my booking even though earlier in the day was told it would. I was then told for $558 more I could move to a balcony and the gratuities would be included, so I called to upgrade to a balcony and then was told it would be and additional $900 and some odd dollars and another $250 for the deposit. Will never book with this Company again. Just out to rip you off with false advertising and advice.
My wife and I won a cruise through our boat club, and, unfortunately it was managed by cruises.com, which is owned by World Travel Holdings, so I assume their other cruise websites are just as awful (unless our totally useless agent, Tia Laywell was the problem). It happened that the cruise we won was our first cruise ever, a 5 day excursion, and happened to be on our 40th wedding anniversary. As such, we wanted to exchange the trip for a longer one, which, according to their paperwork was possible, as the cruise date was a year away. I called Ms Useless Laywell multiple times on multiple days for a number of weeks, left a message each time with my phone number, only to NEVER receive a call back. So, we still wanted to go on this cruise, as we had never been on one before. We left on the cruise, and although all gratuities were SUPPOSED to be paid for, they only paid for the gratuities for the room. Drink gratuities and meal gratuities were NOT paid for. In addition, we were SUPPOSED to receive a $50 onboard credit the day after we started the cruise. NOT! I emailed Ms Useless, and I received a response that “she’s out of the office until the 15th,” which is when our trip ended. I emailed her again, on the 21st, and received the same message. FINALLY she called us, and said that “we will receive a $50 credit card in 6-8 weeks” because we didn’t specify that we wanted it on our cruise. We won’t hold our breath waiting for that…
I called Cruises.com, my TRAVEL AGENT to get assistance with buying a transfer from the airport to the pier and back again. Was not offered an opportunity to buy the transfer at the time of booking on their website. I couldn't login (scary, no?) and got a message to call. The rep told me to take an Uber because he could not sell me a transfer. What use is a travel agent if I have to call the cruise line myself for everything?
We had to cancel due to a child illness. I spoke to one representative that told me they have the ability to waive the cancelation fee since I'd been a previous customer and had never canceled before. Since the cruise was booked by my husband, I was told he'd have to call back and complete the cancelation....when he did the representative would not honor the waiver request stating we should have bought the insurance. We will never book through this company again.
Cruises.com is a rip-off. I booked my flight throught the cruise line directly. When Cruises.com found out they demanded $280 fee which I refused to pay so they threatened to cancel my cruise, which I had already paid for and said they are going to charge me a cancellation fee even though the contract says no cancellation fee for another week. Cruises.com said that in the fine print, the deadlines are a week earlier and they have the right to cancel my trip, that I paid for, because I refuse to pay a 10% booking fee they added to flights that they did not set up, I did not order through them, and they had no part in.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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