Very friendly
Very friendly. Answered all of my concerns

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Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Very friendly. Answered all of my concerns
I am still waiting to see how well this site works. Not sure how long it will take to show up on my Royal Caribbean account
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Great rates & perks
Great price, but I don’t know what other fees I will incur. Or the onboard credit that I will receive. Also don’t know about cost for drinks or how much or how to pre purchase shore excursions
Great customer service . The trip advisor was able to accommodate my time constraints for the cruise.
My representative Susan helped me with the entire process. Any questions I had she immediately answered.
Cruises.com provided great cruise deals that are cheaper than booking directly through the cruise lines, depending on time of booking. Having said that, booking through a third party like cruises.com makes the customer ineligible for deals through the cruise company (in my case, I cannot book the drink and wifi package from the cruise line.) Another con: this was my first time booking through the site and the first five times I tried booking and entered my credit card number, it errors out causing me worry that it was not legit. However, I ended up trying again the following day and everything looks good so far. My booking appeared on Celebrity Cruise lines's website.
It was great to compare all the room options and prices in on list to tailor to what works best for our trip. I felt I was able to upgrade my room and understand what comes with it, where located and choose add-on packages if I wanted them. I felt I got a better deal with weighing the options vs limited choices from other websites.
All I did was make a reservation facilitated by an agent. I had done most of the work myself beforehand. He was pleasant and answered my questions.
First time booking a cruise. I called the number and spoke with an agent who was wonderful. However, I feel like we completed in 1 really long phone call that which I probably should have asked to be sent to me in writing so I knew what I was agreeing to prior to paying the deposit. There’s a lot of fine print that she disclosed but I could only absorb so much before becoming overwhelmed and probably agreed to things that I didn’t fully understand. Still happy with the experience with the agent though!
Toni was great about answering my questions and guidance on booking my cruise. The only complaint I have is the confusion on the on-board credit and bonuses offered. He told me up to $1500 and when I redeemed my offer it was reduced to $75 credit. The response I received was the taxes and fees were deducted. I paid for those fees and taxes so how would that be deducted from a bonus? This is our first cruise and looked forward to have a decent bonus to use. I probably would have booked directly with Royal Caribbean had I known the bonus was minimal.
My travel agent India McKnight was amazing. She went above and beyond helping answering any questions or concerns especially since this will be my first cruise. I didn't like that she signed me up for insurance protection without asking me. I also didn't like that it shows that for other cruise line that all I would need is standard and she signed me up for standard and premium one. Other than that I'm very satisfied
My agent Miranda Estes is great but cruises.coms accounting department is much to be desired I got an email saying my visa payment didn’t go through I called NCL and they told me it was paid I told Mrs Estep and she checked on it and took care of it
Overall the process of booking a cruise through you guys has been surprisingly pleasant , We do most of our booking online and do not require a lot of changes or request any special needs But I will say once I called on a previous cruise in regards to pre paying our gratuities. And whoever the guy was - was extremely unpleasant and seemed liked he didn’t want to help me resolve this issue . But overall Cruises have been pretty decent to deal with Robert Becker
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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