Cancelling trades / not honoring refunds
I paid a lot of money for algos to run on ctrader to help me. Many of the algos dont work, they say they offer a 14 day refund, but just try to get it, they wont honor it. Now, with the algos, I see that they are rate limiting even the smallest movements. These are much more than the broker which allowed 5000 movements an hour. In any event they blamed my broker, now I've switched brokers the same is happening. Once again the new broker has said I'm fine, and within the limits, and that it's Ctrader, now its conclusive; Ctrader lied blaming the broker (it is them, breaking their own rules - see below) 🤥.. Essentially they are stopping your trades, which will cause you many losses in the market(s), if you are using algos and indicators (that move a bit, as most do)! IE do you ever see your bots just stop or freeze during trading (which probability loses you large I’m guessing). Well, these guys restrict the bots movement rates big time. I’d recommend MT4 and MT5, that is, if you want your bots to operate without getting stopped and losing all your hard earned money. Tradingview I know also is very trustworthy because they aren't in unregulated Cyprus with their operations like Spotware. ---------------------------------------------------------- To be honest, my intention is just to help my fellow traders, seems there is little honesty and integrity in the business now Myself, I'm about done with Ctrader. ---------------------------------------------------------- Today from Ctrader: Thank you for your follow-up. cTrader does apply server-side rate limits to protect platform stability. These limits are the same for all traders. For example, the system allows: 500 new orders per minute 100 cancels per minute 2,000 position closes per minute 1,000 stop-loss/take-profit modifications per minute (with a higher tier of 5,000 per 15 minutes) I challenge you traders, see if these limits are being honored on your ctrader accounts (bots).
