Excellent content but app needs improvement
This is an update review - I was attracted to the app by the dancer-focused strengthening and flexibility exercises and are satisfied with the quality of the classes after 2 weeks’ use. The full membership also includes a lot of content from choreography, technique to theory which is truly unique. I signed up for a membership on website but was not able to manage subscription either inside the app or on the webpage opened up through a link in the app (nowhere to put in login details). I received no reply from the advertised help email for a few days but was eventually contacted after i wrote a disappointing review. Since then, the customer service has been attentive and offered compensation for my bad experience which is much appreciated. Not being able to manage subscription after you’ve given out credit card details is something no one wants to deal with when trying out a new app. Currently i’m only able to manage subscription when signing in on desktop but not on app. Hope the app development team is able to fix the app bug soon, so that more users can experience what the app has to offer hassle-free.
