Deseretbook reviews & trust report

The store is often described as a reliable resource with excellent customer service, where staff members are generally helpful and knowledgeable. However, some customers express disappointment with the return policy, finding it stricter than expected, which has led to frustration when attempting to return items. Additionally, while the physical store is well-organized and easy to navigate, the website is criticized for being slow and difficult to use. Overall, Deseret Book is appreciated for its quality products and service, but the return policy and website functionality could use improvement.