Good price
Nice experience with online booking and good price!

Direct Line Cruises is a reputable cruise agency that specializes in providing a seamless booking experience for travelers seeking various cruise options. The company offers a user-friendly Smart Cruise Finder, allowing customers to easily search for and compare different cruise itineraries, destinations, and cruise lines. With a focus on customer support, Direct Line Cruises is dedicated to helping clients plan their vacations by providing expert advice and assistance throughout the booking process. Targeting a diverse range of travelers, from first-time cruisers to seasoned vacationers, the company features a variety of cruise options including popular destinations like Alaska, Bermuda, the Caribbean, and Europe. Direct Line Cruises also promotes special offers, such as discounted fares and onboard credits, to enhance the value of each booking. By combining extensive destination knowledge with personalized service, Direct Line Cruises aims to cater to the needs of cruise enthusiasts looking for reliable and trustworthy travel solutions.
Direct Line Cruises receives overwhelmingly positive feedback from customers, highlighting the ease of booking and exceptional service provided by their travel agents. Reviewers appreciate the user-friendly website and the ability to speak with knowledgeable staff, which enhances the overall experience.
Many note that the agents go above and beyond to secure the best cabins and provide thorough explanations, contributing to a seamless booking process. However, some customers express frustration with hold times when calling the office, indicating that while the service is generally excellent, there can be delays in reaching an agent. Despite this minor issue, the majority of consumers are highly satisfied and continue to rely on Direct Line Cruises for their travel needs. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,032 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 78 |
| Oct 24 | 5.0 | 81 |
| Nov 24 | 4.9 | 79 |
| Dec 24 | 4.8 | 68 |
| Jan 25 | 4.9 | 81 |
| Feb 25 | 4.7 | 70 |
| Mar 25 | 4.9 | 90 |
| Apr 25 | 4.9 | 84 |
| May 25 | 4.8 | 117 |
| Jun 25 | 4.8 | 86 |
| Jul 25 | 4.9 | 126 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“When I do call their office they are very nice to work with and very helpful, professional and knowledgeable”
“Can’t believe this is actually happening Would expect a company like yours to put their staff through rigorous train...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,032 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: Direct Line Cruises is #2 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 4.6).
500 reviews of Direct Line Cruises. Filter by what matters to you.
Prompt and effective response from the Direct Line Cruises representative gives me peace of mind about booking. Booking a cruise through DLC adds value -- besides the responsive agent, also additional perks like free gratuities and onboard spending bonuses.
Couldn't get through when I called and it took hours before anyone called back. To redeem a coupon I had could only be done by speaking to a travel agent.
The agents are great. However trying to get thru with your phone number is more than difficult. I have been on hold for over 20 minuts
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I have used DLC for several cruises and usually everything goes great. On my last cruise they didn't give me $50 rewards that was supposed to be used on my cruise. That was very disappointing. I finally got the 50.00 in my bank account but I had show them that I was entitled to that. There was a lot of back and forth but finally it was resolved. I made a mistake on my cruise on the Star of the Seas and didn't change my email to be the primary so my husband was getting everything. I thought it was resolved yesterday but this email went to him and not me. I dont know why it is so hard to get something so simple changed. If this doesn't get corrected I probably not use DLC again
Booking online was a little hectic due to the short time allowed by your website. We had to rush to type in our personal info in a certain time frame and we got shut out before we completed the booking. I prefer speaking to someone on the phone. I called a few times and after waiting for more than 40 minutes I was directed to go online.
It was excellent, the rep (Cheeo B.) was knowledgeable and helpful and I couldn't have asked for better. She definitely deserves 4 1/2 stars. The only reason I didn't give her 5 is because no one is perfect. Otherwise, I would and will highly recommend her to everyone. I
Speaking directly with a representative has always been helpful and a good experience but I find the website is a poor design and difficult to navigate. It usually ends by calling the company and waiting a long time to speak to someone.
DLC is still my trusted source for all of my cruise bookings. This weekend, for the first time ever, I had a lot of trouble finding someone to help me complete my cruise bookings. Normally, I can do everything online but this time I needed to use my cruiseline deposit to apply it to the cruise I had on hold. I waited on hold for 30 mins on Sat and then was forced to leave a message and finally spoke with someone on Sun after holding for 20 mins+. That is a new experience. I hope their service levels are not dropping.
Had a lovely vacation which was made possible by direct line cruises!!Amazing service
It was difficult for us to get everything booked in the time frame and had to start over three times. It would not go through and we could not figure out why. There were questions we had to re answer because of this and it took us hours. We hope our trip is not this stressful. I hope that if we missed something, we can go back and correct it before final payment.
Both Support agents and sales reps on the phone were very helpful and knowledgeable. I always like to deal with Support agents than calling for help. However, I could only contact Support agents online when I have a booking number. Sometimes I need to confirm some information before I book, then I have to call to talk to someone on the phone. Phone line is always busy and hold time at least 10 minutes. Left number to call back and received call back few hours later. I suggest to add the Support agent function on the website for questions without a booking number.
Great talking Kim from your website very helpful
Direct Line Cruises is a reputable cruise agency that specializes in providing a seamless booking experience for travelers seeking various cruise options. The company offers a user-friendly Smart Cruise Finder, allowing customers to easily search for and compare different cruise itineraries, destinations, and cruise lines. With a focus on customer support, Direct Line Cruises is dedicated to helping clients plan their vacations by providing expert advice and assistance throughout the booking process. Targeting a diverse range of travelers, from first-time cruisers to seasoned vacationers, the company features a variety of cruise options including popular destinations like Alaska, Bermuda, the Caribbean, and Europe. Direct Line Cruises also promotes special offers, such as discounted fares and onboard credits, to enhance the value of each booking. By combining extensive destination knowledge with personalized service, Direct Line Cruises aims to cater to the needs of cruise enthusiasts looking for reliable and trustworthy travel solutions.
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