
Drury Hotels is a hospitality chain operating over 150 locations across 30 states in the United States. The company is committed to providing travelers with a comfortable and welcoming experience, offering a range of amenities designed to enhance guest satisfaction. Key features include complimentary hot breakfast, evening snacks and drinks through the 5:30 Kickback®, and free Wi-Fi, all aimed at making stays enjoyable without additional costs. Targeting both leisure and business travelers, Drury Hotels caters to individuals and families seeking affordable accommodation with value-added services. The company emphasizes a friendly atmosphere, ensuring guests feel at home while away from their own. With a focus on customer convenience, Drury Hotels also offers a rewards program and gift cards, making it a practical choice for those looking to travel comfortably and economically.
Drury Hotels receives a mix of feedback from guests, highlighting both commendable aspects and significant concerns. Many reviewers praise the friendly and accommodating staff, noting their positive interactions and helpfulness during stays.
The cleanliness and comfort of the rooms also receive accolades, with some guests describing their experiences as "wonderful" and "exceptional." However, there are serious complaints regarding safety and security, with reports of stolen vehicles and even theft by staff members at certain locations. Additionally, some guests express disappointment over amenities, such as closed pools and unpleasant odors in rooms. While many enjoy their stays and appreciate the value offered, the negative experiences related to safety and room quality cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 24 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“Tom the Manager and Tom at the counter were friendly and accommodated all questions cheerfully”
“The staff needs to be better trained and proper customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 2.6 out of 5 (poor) | — | 24 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | — | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Drury Hotels is #5 of 5 on overall rating in this group. On delivery, Alfa Travel scores higher (4.5 vs 2.6).
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 42% are 1–2★.
Drury Hotels is a hospitality chain operating over 150 locations across 30 states in the United States. The company is committed to providing travelers with a comfortable and welcoming experience, offering a range of amenities designed to enhance guest satisfaction. Key features include complimentary hot breakfast, evening snacks and drinks through the 5:30 Kickback®, and free Wi-Fi, all aimed at making stays enjoyable without additional costs. Targeting both leisure and business travelers, Drury Hotels caters to individuals and families seeking affordable accommodation with value-added services. The company emphasizes a friendly atmosphere, ensuring guests feel at home while away from their own. With a focus on customer convenience, Drury Hotels also offers a rewards program and gift cards, making it a practical choice for those looking to travel comfortably and economically.
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