Emma Live is a leading event management and fundraising platform designed to assist charities and organizations in enhancing their fundraising efforts and event engagement. The company offers a comprehensive suite of tools that include silent auctions, donations management, ticketing, and peer-to-peer fundraising, all aimed at maximizing the impact of events. Emma Live's technology enables clients to provide an engaging experience for their guests while simplifying the management of fundraising activities. Targeting charities and non-profit organizations worldwide, Emma Live focuses on helping clients streamline their event processes and improve donation rates through innovative technology. With a user-friendly interface and advanced features, the platform allows organizations to drive higher engagement and increase revenue during fundraising events. Emma Live is committed to empowering its users with the best event management solutions available, ensuring that they can make a meaningful difference in their communities.
Emma Live consistently receives outstanding praise from its users, reflecting a strong commitment to exceptional support and user-friendly technology. Reviewers highlight the team's responsiveness and helpfulness at every stage of event planning, from pre-event preparations to on-the-night assistance.
Many customers commend the platform's ease of use, particularly the auction feature, which is described as the best in the business. The team's dedication to providing a seamless experience is frequently noted, with individuals expressing gratitude for the personal touch and quick solutions offered. Emma Live is recognized as a valuable partner in charity fundraising, with users wishing they had engaged with the service sooner. Overall, the sentiment is overwhelmingly positive, showcasing Emma Live as a top choice for event management and fundraising needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 29 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | 5.0 | 2 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 2 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 29 most recent reviews.
“Really great support from all the team at all stages of our event - pre, during and post”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 29 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Emma Live is #1 of 5 on overall rating in this group.
29 reviews of Emma Live. Filter by what matters to you.
Over a year ago
Really great support from all the team at all stages of our event - pre, during and post. Always on hand to answer questions and offer advice. Fantastic support on the night too to ensure our event ra... See more
Over a year ago
The EMMA Live team are simply outstanding! The microsite is easy to use and the auction feature is by far and away the best in the business. The EMMA team were a delight to work with - so quick to re... See more
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Really great support from all the team at all stages of our event - pre, during and post. Always on hand to answer questions and offer advice. Fantastic support on the night too to ensure our event ran smoothly and was a huge success. I would highly recommend EMMA Live!
The EMMA Live team are simply outstanding! The microsite is easy to use and the auction feature is by far and away the best in the business. The EMMA team were a delight to work with - so quick to respond and always incredibly helpful in explaining how the back end works and helping to come up with solutions to make the most out of our fundraiser. They also designed and brought to life a bespoke leaderboard for our event's pledge moment - this drove a record-breaking number of pledges on the night! The team stayed so calm as we processed an unprecedented number of pledge cards and are already helping us to think of how to make this even slicker for the next one! Working with EMMA is like having an extra member in the team and we can't imagine partnering with anyone else. Thank you SO much EMMA!
This was the easiest auction site to use and the customer support is just outstanding. They were always there to answer even the most trivial of questions. The actual platform for our auction posts was also clear cut and impressive, making it easy for people to bid and donate. The back end for us was also well thought through, so that information was easy to extract and use. Well Done Emma-Live If you are looking for an Auction hosting site - this is the only one to use.
We worked with the EMMA Live Team on our flagship annual event - the AFK charity beach volleyball championships, a month long outdoor fundraising event. In previous years we had used separate platforms for court bookings, free tasters, school sessions, tournament team entries, fundraising, donations and the raffle. Anu, JD and the team all supported us to get everything set up well and on one easy to use site. The customer service was faultless - nothing was too much trouble, no matter what time of the day and someone was always available outside of office hours. Thank you EMMA Live for all the incredible support. It was like having an additional member of the AFK team.
I could not fault the EMMA Live experience. EMMA is an amazing platform and its capabilities are endless! In future, I would use more of the features. The team are so helpful and went above and beyond to ensure the success of our event. A special thank you to Anu who was wonderful on the evening.
We work with EMMA on our biennial fundraising gala so this was the second time that we have worked with them. If us going back a second time isn't enough to evidence their brilliance, hopefully this review is! From start to finish the EMMA team are there to answer any question you have. For this gala our Event Manager was Anu and no ask was ever too much. On the lead up to the event she would make the time to answer questions, or hop on a call if needed and would also advise us on additional things we could do to maximise fundraising/ make the guest experience as good as it could be. On the night itself the full team (JD, Anu, Lorna and Caroline) were brilliant. There is no doubt that events like this can be a stressful night for a fundraising team. To have the support of four calm, reliable and expert people on hand for any auction platform/ finance questions is invaluable. If there were ever any challenges using the system (which was rare) the EMMA team were immediately there to solve it. The fact is, they seamlessly integrate into the night and work as part of our team and I couldn't have asked for anything more. The people, the platform the whole experience is excellent and I wouldn't hesitate to recommend them to everyone.
Staff at Emma Live are beyond helpful and accommodating to all needs. They are all so lovely and kind and they have been a pleasure to work with - worked with them on multiple events and will be working with them on more!
Great experience working with Anu at one of our London fundraising events. She was a great support on the evening, nothing was too much trouble. The aftercare process all ran smoothly. Overall, very happy with the service provided.
My only regret about working with Emma was that we didn't do so earlier! I worked with three different members of the team in the run up and following our big fundraising gala and they were not only incredibly helpful about the system itself but also on hand to provide reassurance and answers to our many questions. I would definitely recommend Emma for any future events.
Their service is second to none - from onboarding, to event details, to on the night support, all the way through to event follow up. They are ready and so helpful whenever you need support and no ask seemed to big or too small. It has been great to see their service go from strength to strength and their customer service stay just as good, if not better than when they were just starting out. A no brainer to use EMMA for your events
The Team at EMMA-Live were fantastic in quickly setting up a microsite for a charity supporter arranging a Prize Draw fundraising event in aid of Cancer Research UK. Once the event was launched, the team were very responsive throughout. Rapidly replying to emails and phone calls from the charity, as well as the supporter. They definitely ensured it was a success. Thank you.
working with EMMA-live to host a prize-draw was a breath of fresh air. The platform is extremely user-friendly and customisable to feel on-brand. We had support from a dedicated member of their team from beginning to end, who was more than happy to help with anything we needed. As a company, it feels like they really put charities at the heart of what they do, working with understanding. Payments come directly through to us through Stripe on a daily basis, and we had immediate access to the donor information we needed to create a smooth supporter journey. I would definitely recommend them to others and very much hope to continue to use their services going forward.
The Emma Live Platform is beyond brilliant not only for the user journey experience, but also for event management. Easy to use, clear guidance in the back end and excellent reporting capabilities. I can't recommend it highly enough. We tried so many auction platforms and then found EMMA and have never looked back. Renewing immediately! Also wanted to shout out to Anu- our Partnership Manager. Super helpful, quick at responding and full of tips and hints that make things easier. Absolute delight to work with. SIGN UP IMMEDIATELY!
EMMA were so helpful through every stage of organising our event. Our account manager, Anu, was fantastic. She was always really responsive and happy to support us. The tech worked really well both in advance of the event and on the night itself. I would thoroughly recommend them.
The whole team at EMMA Live were great to deal with and provided a much needed and good value solution for an auction and fundraising event, with very little notice.
Excellent account management - always happy to help and offer quick solutions. Nothing is too much trouble and they are quick to respond too. Love the platform and have found it so helpful for our charity events and auctions.
An extremely helpful and personal service with excellent response times. Continually striving to improve what is already a great system. Thank you for all your support with our events so far.
In the past 10 years we have used four other fundraising technology providers for our annual event and EMMA has been by far our best experience yet! The system is incredibly flexible, easy to use and not one of our 350 Gala guests had any issues at all - from initial ticket purchasing all the way to collecting silent auction bid payments at the end. The system coupled with the fantastic service throughout has been a delight and we are pleased to say that we have found THE technology provider at last.
Wonderfully innovative and skilled team. Always pushing to grow and add more to their already highly proficient platform. Superb staff.
EMMA Live was fantastic - we had never used them before. Isha was incredibly supportive and nothing was ever too much trouble for her. She spent time with us on a number of occasions explaining how all the functions worked and how they could be used to maximise fundraising at our event. Pre and post event support was 5 stars. Would not hesitate in using them again.
Emma Live is a leading event management and fundraising platform designed to assist charities and organizations in enhancing their fundraising efforts and event engagement. The company offers a comprehensive suite of tools that include silent auctions, donations management, ticketing, and peer-to-peer fundraising, all aimed at maximizing the impact of events. Emma Live's technology enables clients to provide an engaging experience for their guests while simplifying the management of fundraising activities. Targeting charities and non-profit organizations worldwide, Emma Live focuses on helping clients streamline their event processes and improve donation rates through innovative technology. With a user-friendly interface and advanced features, the platform allows organizations to drive higher engagement and increase revenue during fundraising events. Emma Live is committed to empowering its users with the best event management solutions available, ensuring that they can make a meaningful difference in their communities.
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