Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	11	100%		● Low

4.6 / 5 overall

11 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.0▼ 2.0
12-month avg: 3.7
All-time: 4.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Trend	Reviews
Epping Travel & CruisesThis company	4.6 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	11
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	−1%	1,014

Bottom line: Epping Travel & Cruises is #4 of 5 on overall rating in this group.

phil Martin

1 review

Jul 14, 2025

Featured

Frequent visitor's

When ever we go in there's always a welcoming smile from the staff, always helpful and polite .

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Susan Elden

1 review

May 17, 2025

Featured

Bad after care

Bad after care. It took Ian 4 weeks to reply saying he had put a refund into my account. That did not happen. He has not replied to another email sent 3 weeks ago. The taxi was sent to the wrong airport in Shanghai. I paid again for a taxi. The hotel had a noisy train on outskirts from 5am until midnight. It took one and three quarter hours to board the ship. No inoculation certificates were checked. We ended up constantly coughing for over 2 weeks. We would not book another holiday with him.

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Jackson Mayer

1 review

Apr 30, 2025

Featured

The service here is just…

The service here is just pehnomenal!!!Excellent communication of staff members !!Highly recommendable

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customer

1 review

Jul 7, 2024

Featured

Amazing service for an Italian holiday

Amazing service helping us find the right areas to visit and hotels to stay at in Italy. We changed our minds about a few things and also had some non-negotiables, which Ian stuck to for us and found some great looking places to stay. Will definitely use them again.

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Geb

1 review

Jun 19, 2024

Thank you to the staff I can highly…

Thank you to the staff I can highly recommend this company !! it was excellent services , I am very satisfied , They are very kind and helpful . I will use this again..

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Thomas Family

1 review

Dec 29, 2023

A fantastic service from Ian booking…

A fantastic service from Ian booking our summer holiday after frustration and price changes at the last minute online- he managed to match the best price we cpuld no longer get ourselves and booked everything within an hour! Prompt and helpful,the best service we could have asked for! Will definitely use again and recommend!

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Consumer

1 review

Nov 9, 2023

Really good travel agents and very…

Really good travel agents and very helpful staff

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Danielle

1 review

Nov 9, 2023

I have travelled with the team at Adore…

I have travelled with the team at Adore for a few years now. Very polite, prompt and knowledgeable bunch. Wouldn’t hesitate to recommend, they know their onions.

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Ria Maxwell

1 review

Nov 9, 2023

Fantastic friendly

Fantastic friendly, professional service. Highly recommended

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Sandra Hamill

1 review

Nov 2, 2023

Epping travel

Great customer service nothing is too much trouble helpful friendly Great value fir money .I never use anyone else

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Samuel Dunn

1 review

Nov 1, 2023

Adore Ian’s cruises :-)

Ian & team are always on hand to price me up my holidays and trips away. Nothing’s ever too much trouble and from start to finish you’re in safe hands so you can enjoy your holiday. A firm you can trust!

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Month	Average	Reviews
Apr 25	5.0	1
May 25	1.0	1
Jun 25	—	0
Jul 25	5.0	1

Epping Travel & Cruises reviews & trust report

Best for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 10 positive reviews

How it compares

Reviews