Feedbackfirst is a business services company that appears to focus on feedback collection and management solutions. The company likely provides tools and services to help businesses gather, analyze, and act on customer or employee feedback to improve their operations and customer experience.
Reviewers generally find Feedbackfirst to be a solid platform for feedback collection, highlighting its impressive analytics capabilities and ease of use. Many customers appreciate the straightforward setup and the effectiveness of the survey tools, noting that response rates are high and the automated follow-ups enhance customer relationships.
However, there are mixed experiences regarding customization options, with some users feeling that the templates are too generic and not reflective of their brand voice. Additionally, concerns arise over the platform's pricing, as some believe it is expensive for the features offered, and there are reports of slow performance during peak times. Overall, while Feedbackfirst excels in providing valuable customer insights, there are areas for improvement, particularly in customization and performance.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 50 out of 100 | — | 0 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | — | 22 |
12 reviews of Feedbackfirst. Filter by what matters to you.
6 months ago
We've been using this for our e-commerce business and it's helped us maintain better customer relationships. The automated follow-ups are particularly useful.
6 months ago
The service works fine for standard feedback collection, but customization options are quite limited. The templates are generic and don't really fit our brand voice. Also had some technical glitches d... See more
6 months ago
The platform does what it promises, but the user interface feels dated compared to competitors. Setup was more complicated than expected and required several support tickets to get everything configur... See more
6 months ago
Been using Feedbackfirst for about 6 months now and it's really streamlined our customer feedback process. The interface is intuitive and the reporting features give us actionable insights. Only wish... See more
Quick answers to the questions people ask most.
Feedbackfirst provides comprehensive feedback management solutions including customer survey design, feedback collection systems, and analytics reporting. We help businesses gather, analyze, and act on customer feedback to improve their products and services.
Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM EST. Our online platform and automated services are accessible 24/7 for your convenience.
You can reach our support team via email at support@feedbackfirst.com, phone at 1-800-FEEDBACK, or through our live chat feature on our website. We typically respond to inquiries within 2-4 business hours.
Yes, we provide tailored feedback solutions for various industries including retail, healthcare, hospitality, and SaaS companies. Our team works with you to design surveys and collection methods that fit your specific business needs.
We offer flexible pricing plans based on the number of responses collected and features needed. Plans start at $49/month for small businesses, with enterprise solutions available for larger organizations.
Most standard feedback systems can be set up within 1-3 business days. Custom solutions may take 1-2 weeks depending on complexity and integration requirements.
Yes, we offer comprehensive onboarding training for all new clients, including live demos and training sessions. We also provide ongoing support and best practice guidance to maximize your feedback program's effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We've been using this for our e-commerce business and it's helped us maintain better customer relationships. The automated follow-ups are particularly useful.
The service works fine for standard feedback collection, but customization options are quite limited. The templates are generic and don't really fit our brand voice. Also had some technical glitches during our first month that were frustrating.
The platform does what it promises, but the user interface feels dated compared to competitors. Setup was more complicated than expected and required several support tickets to get everything configured properly.
Been using Feedbackfirst for about 6 months now and it's really streamlined our customer feedback process. The interface is intuitive and the reporting features give us actionable insights. Only wish the pricing was a bit more competitive for small businesses.
Feedbackfirst has been instrumental in improving our service quality. The automated survey distribution saves us hours each week, and the sentiment analysis helps us prioritize which issues to address first. The mobile app could use some work, but overall very satisfied.
Works well for basic feedback collection needs. The survey builder is easy to use and the response rates have been good. Could use better integration options with other business tools we use.
The core functionality works well, but we've had some issues with data export features. Sometimes reports take forever to generate, and the customer portal can be slow during peak hours. Support team is helpful though.
Simple to set up and our customers actually respond to the surveys. The dashboard gives us a clear picture of satisfaction levels.
The depth of analysis this platform provides is remarkable. Being able to track feedback trends over time and correlate them with business metrics has been invaluable for our decision-making process. The learning curve is steep but worth it.
This platform has transformed how we understand our customers. The real-time feedback collection and detailed analytics have helped us identify pain points we never knew existed. Highly recommend for any business serious about customer experience.
The feedback collection tools work well and integration was straightforward. Customer support is responsive when you need help. However, some of the advanced analytics features feel a bit clunky and could use refinement.
Works as advertised but feels overpriced for what you get. The basic features are fine but you have to pay extra for anything really useful.
Feedbackfirst integrates with most popular CRM platforms, email marketing tools, and business software including Salesforce, HubSpot, and Mailchimp. Our technical team can assist with custom integrations if needed.
We maintain enterprise-level security with SSL encryption, SOC 2 compliance, and GDPR adherence. All customer data is stored securely and we never share personal information with third parties without explicit consent.
Feedbackfirst is a business services company that appears to focus on feedback collection and management solutions. The company likely provides tools and services to help businesses gather, analyze, and act on customer or employee feedback to improve their operations and customer experience.
