Feedbackfirst is a business services company that appears to focus on feedback collection and management solutions. The company likely provides tools and services to help businesses gather, analyze, and act on customer or employee feedback to improve their operations and customer experience.
Reviewers generally find Feedbackfirst to be a solid platform for feedback collection, highlighting its impressive analytics capabilities and ease of use. Many customers appreciate the straightforward setup and the effectiveness of the survey tools, noting that response rates are high and the automated follow-ups enhance customer relationships.
However, there are mixed experiences regarding customization options, with some users feeling that the templates are too generic and not reflective of their brand voice. Additionally, concerns arise over the platform's pricing, as some believe it is expensive for the features offered, and there are reports of slow performance during peak times. Overall, while Feedbackfirst excels in providing valuable customer insights, there are areas for improvement, particularly in customization and performance.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 50 out of 100 | — | 0 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | — | 22 |
12 reviews of Feedbackfirst. Filter by what matters to you.
The core functionality works well, but we've had some issues with data export features. Sometimes reports take forever to generate, and the customer portal can be slow during peak hours. Support team is helpful though.
Quick answers to the questions people ask most.
Feedbackfirst provides comprehensive feedback management solutions including customer survey design, feedback collection systems, and analytics reporting. We help businesses gather, analyze, and act on customer feedback to improve their products and services.
Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM EST. Our online platform and automated services are accessible 24/7 for your convenience.
You can reach our support team via email at support@feedbackfirst.com, phone at 1-800-FEEDBACK, or through our live chat feature on our website. We typically respond to inquiries within 2-4 business hours.
Yes, we provide tailored feedback solutions for various industries including retail, healthcare, hospitality, and SaaS companies. Our team works with you to design surveys and collection methods that fit your specific business needs.
We offer flexible pricing plans based on the number of responses collected and features needed. Plans start at $49/month for small businesses, with enterprise solutions available for larger organizations.
Most standard feedback systems can be set up within 1-3 business days. Custom solutions may take 1-2 weeks depending on complexity and integration requirements.
Yes, we offer comprehensive onboarding training for all new clients, including live demos and training sessions. We also provide ongoing support and best practice guidance to maximize your feedback program's effectiveness.
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Feedbackfirst integrates with most popular CRM platforms, email marketing tools, and business software including Salesforce, HubSpot, and Mailchimp. Our technical team can assist with custom integrations if needed.
We maintain enterprise-level security with SSL encryption, SOC 2 compliance, and GDPR adherence. All customer data is stored securely and we never share personal information with third parties without explicit consent.
Feedbackfirst is a business services company that appears to focus on feedback collection and management solutions. The company likely provides tools and services to help businesses gather, analyze, and act on customer or employee feedback to improve their operations and customer experience.
