
Fleming's Hotels und Restaurants is a hospitality company that operates a network of upscale hotels and dining establishments. The company is dedicated to providing quality accommodations and culinary experiences to both leisure and business travelers. With a focus on comfort and service excellence, Fleming's Hotels und Restaurants aims to create memorable stays for guests seeking a blend of relaxation and gourmet dining. The target market for Fleming's includes tourists exploring cultural attractions, business professionals attending conferences, and families looking for a getaway. By offering a range of services including spacious guest rooms, event facilities, and on-site restaurants, the company caters to diverse customer needs. Visitors can find comprehensive information about their offerings and make reservations through their website at flemings-hotels.com.
Fleming's Hotels und Restaurants receives a mix of feedback, with a significant portion of reviews highlighting serious issues. While one reviewer praises a pleasant stay in Frankfurt, noting the excellent location and breakfast variety, the majority express frustration with the service and booking practices.
Customers report difficulties in redeeming vouchers, unresponsive reception staff, and unauthorized charges on their accounts. Many mention that attempts to resolve issues go unanswered, leading to a sense of dissatisfaction. The overall sentiment is heavily negative, with 80% of reviews reflecting significant concerns about service quality and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.0 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Aug 2024.
| Month | Average | Reviews |
|---|---|---|
| Oct 23 | 5.0 | 1 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | 2.0 | 1 |
| Aug 24 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“TERRIBLE SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.0 out of 5 (poor) | 33 out of 100 | — | 5 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
Bottom line: Fleming's Hotels und Restaurants is #5 of 5 on overall rating in this group.
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Fleming's Hotels und Restaurants is a hospitality company that operates a network of upscale hotels and dining establishments. The company is dedicated to providing quality accommodations and culinary experiences to both leisure and business travelers. With a focus on comfort and service excellence, Fleming's Hotels und Restaurants aims to create memorable stays for guests seeking a blend of relaxation and gourmet dining. The target market for Fleming's includes tourists exploring cultural attractions, business professionals attending conferences, and families looking for a getaway. By offering a range of services including spacious guest rooms, event facilities, and on-site restaurants, the company caters to diverse customer needs. Visitors can find comprehensive information about their offerings and make reservations through their website at flemings-hotels.com.
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