ASIANA AIRLINES INC. is a prominent airline company that provides passenger and cargo air transport services. Operating a comprehensive network of domestic and international flights, the airline caters to a diverse customer base, including leisure travelers, business professionals, and freight customers. With a focus on comfort and safety, ASIANA AIRLINES aims to deliver reliable travel experiences across multiple destinations. The company offers a range of services, including scheduled flights, flight reservations, and customer support, through its user-friendly website, flyasiana.com. ASIANA AIRLINES is committed to enhancing customer satisfaction by providing quality service and maintaining high safety standards in the aviation industry. Its target market includes individuals and businesses seeking efficient travel solutions, as well as those interested in cargo transport services.
Asiana Airlines receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers commend the flight operations, noting excellent food and spacious seating, many others highlight severe issues with customer service and communication.
Complaints about the lack of vegetarian meal options and inadequate support during flight changes are prevalent. Customers report difficulty reaching the airline's customer service, particularly after hours, leading to frustration when dealing with itinerary changes. Additionally, there are serious allegations regarding poor treatment of passengers, including claims of racism and mishandling of luggage. Despite a few positive experiences, the overwhelming sentiment leans towards disappointment, particularly regarding service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 45 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.8 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“as common in most non-English native airlines in the East Asia, customer services could be more restrictive and slow...”
“Here reporting to you, same thing happens, no email so cannot send this note in customer service, again requires so m...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 45 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: ASIANA AIRLINES INC. is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
45 reviews of ASIANA AIRLINES INC.. Filter by what matters to you.
Evry thing was fine just got problem to contact asiana airlines customer service number we can not reach you after business hours in USA many flights have last minute changes and some time we are out of USA so can't call in morning time to you because of your toll free number doesn't work so try to open your call center 24*7 it's good for everyone ,otherwise everything is perfect on your airlines
cousin I just experienced Asiana Airlines Lax International Airpolt - Ho Chi Minh business class food Delicious flight attendants good service I only give 4 stars because flight Oz 201 Asiana Airlines Lax International AirPort flight journey is delay 57 minutes and does not have wi-Fi
I have flown with Asiana on a number of occassions. Their service was great and their in-flight meals were my favourite among the in-flight meals. Shame, though, that they charge higher fare for return flights leaving from S. Korea. The fares are pretty high as it is and having to pay higher amount got me to seek alternative flights whenever possible.
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ASIANA AIRLINES INC. is a prominent airline company that provides passenger and cargo air transport services. Operating a comprehensive network of domestic and international flights, the airline caters to a diverse customer base, including leisure travelers, business professionals, and freight customers. With a focus on comfort and safety, ASIANA AIRLINES aims to deliver reliable travel experiences across multiple destinations. The company offers a range of services, including scheduled flights, flight reservations, and customer support, through its user-friendly website, flyasiana.com. ASIANA AIRLINES is committed to enhancing customer satisfaction by providing quality service and maintaining high safety standards in the aviation industry. Its target market includes individuals and businesses seeking efficient travel solutions, as well as those interested in cargo transport services.
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