No vegetarian option
No vegetarian option. Couldn’t order one. Couldn’t eat anything.

ASIANA AIRLINES INC. is a prominent airline company that provides passenger and cargo air transport services. Operating a comprehensive network of domestic and international flights, the airline caters to a diverse customer base, including leisure travelers, business professionals, and freight customers. With a focus on comfort and safety, ASIANA AIRLINES aims to deliver reliable travel experiences across multiple destinations. The company offers a range of services, including scheduled flights, flight reservations, and customer support, through its user-friendly website, flyasiana.com. ASIANA AIRLINES is committed to enhancing customer satisfaction by providing quality service and maintaining high safety standards in the aviation industry. Its target market includes individuals and businesses seeking efficient travel solutions, as well as those interested in cargo transport services.
Asiana Airlines receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers commend the flight operations, noting excellent food and spacious seating, many others highlight severe issues with customer service and communication.
Complaints about the lack of vegetarian meal options and inadequate support during flight changes are prevalent. Customers report difficulty reaching the airline's customer service, particularly after hours, leading to frustration when dealing with itinerary changes. Additionally, there are serious allegations regarding poor treatment of passengers, including claims of racism and mishandling of luggage. Despite a few positive experiences, the overwhelming sentiment leans towards disappointment, particularly regarding service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 45 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.8 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“as common in most non-English native airlines in the East Asia, customer services could be more restrictive and slow...”
“Here reporting to you, same thing happens, no email so cannot send this note in customer service, again requires so m...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 45 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: ASIANA AIRLINES INC. is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
45 reviews of ASIANA AIRLINES INC.. Filter by what matters to you.
No vegetarian option. Couldn’t order one. Couldn’t eat anything.
Wow, A truly shocking experience with your airline. Firsty, sought to book Business Class Japan to London. Looked good, price great. Using skyscanner. Went to Asiana Website, here are the issues. One - Tried to register to join the club, it simply does not work. No email to confirm etc. No Club equals no chance to have a discount on flight or duty free buy's. Two - Went to book a flight, can only pay in KRW or JPY, wow. Came here, lots of personal data needed, way over the normal limit. SHOCKING. Here reporting to you, same thing happens, no email so cannot send this note in customer service, again requires so much personal info and does not complete email verify. LOL what a joke. Let me try and email CEO direct. I would want to know if my airline sucks.
Awful experience. It was my first time taking Asiana from Los Angeles to Manila with a layover in Korea Incheon airport. I never check in mine and my husband's meds since I don't want to risk losing them if my luggage gets misplaced so I hand carried them and brought 1 change of clothes each and documents in our carry on. We were below weight limit for carry on, including our personal items, verified at check in at LAX. During our layover in Korea we bought a couple items at duty free that was put in clear, sealed bags and we were assured was ok. Nobody said anything at boarding,but when I was about to enter the aircraft the flight attendant refused to let me board with the duty free items,insisting I check in my carry on with medications. I explained that I cannot do this, our checked in luggage was also under weight limits so I could have put it there if I wanted to,but this trip was month long and I did not want to lose our meds. I was forced to open my carry on at the side of the line with people looking on to out the duty free items inside the bag. Even the flight attendant lady was surprised that the carry on can accommodate the items. I could have put it in while waiting if I knew that bringing the sealed shopping bags from the duty free shops were not allowed. We travel quite extensively and have never had this issue. She was just extremely rude and inconsiderate. I complained to Asiana but they just gave me the weight limit list- I was Below the weight limit, that was not the issue. It was the attitude of the flight attendant and lack of communication. Also they need to let duty free employees know that shopping is not allowed if it is not.
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Took business class from Seattle to Seoul 28th April (Monday) Seattle time. They were forcefully polite at best. I was sitting upright with my legs folded and the flight attendant roughly pull the meal table down and knocked me. She didn’t even flinch or even apologise. I had to adjust myself to accommodate her. Throughout the flight, you can see that they were very polite and showcase exemplary service if you are Korean but if you are not, they are short, stand off ish and just rude. Even impatient if you took a bit longer to look at the menu. Worse business class I have ever experienced.
We experience the same issue: got a notification that our Seoul-London flight had been changed to 2 hours EARLIER...causing a problem with our connecting Osaka-Seoul flight. I paid for Skype to make international calls to their customer service in South Korea. Spending half hour waiting and the line just got cut off. We bought the flight tickets directly from them. Shouldn't they also arrange a different flight of Osaka to Seoul for us? Isn't it a standard airline company service? We're feeling really helpless of the situation.
reservation number for the flight is 60834786/6CZZ7Q .I'm reviewing them as seen the review below posted today too, with the same problem, basically the new itinerary sent moved the connecting flight earlier but then will arrive at a later time, increasing the total duration of trip for 3 hours. but worst than that is moving the earlier time 2 hours ahead meant that you will miss it since the initial flight will arrive later, how does that even happen? and then its the customer end to make sure our flights will connect, when you bought the ticket as one trip not as multiple tickets. very absurd. I tried contacting reservation centres in 3 countries, UK (where I am based), Korea, and even Japan, and cannot connect despite multiple tries. I think the UK one does not even work as I had tried from 9am-5pm. If anyone has any idea how to contact them please let us know by making a new comment here! Also if anyone from ASIANA is reading this, the reservation number for the flight is 60834786/6CZZ7Q . Please review and see how impossible that itinerary is.
Got a notification that my Seoul-London flight had been changed to 2 hours EARLIER but would arrive 50 minutes LATER (?). Therefore causing a problem with my connecting Tokyo-Seoul flight. Asiana's website gives 3 phone numbers for customer service / reservations in the UK. All of them simply ring out to an automated message saying the voicemailbox is already full. Chat function on their website says bot only - unable to handle live chat or email queries. Expedia customer care were helpful and tried, but said they got no reply by phone or email
My brand new checked suitcase was damaged during my trip with Asiana. From my perspective, the large rip was caused by something sharp that ran through my suitcase. I considered it was resulted from rough baggage handling by Asiana. I filed a compliant with them. They have denied my claim twice based on their policy that they won't replace or repair the damage because they expect this kind of damage with normal luggage handling. I disagree their assessment and decision. Asiana is putting the full burden on its customers when Asiana is at fault. I was a new customer of Asiana and I will not fly Asiana again.
Kundenservice verweigert Namensänderung auf einem Ticket und beschreibt die Situation als nicht notwendig. 3 fehler im Vornamen sind laut Airline kein Problem - nun kann man mit diesem fehler jedoch keinen Sitzplatz reservieren oder Meilen erhalten. Auf Anfrage zur Änderung verweigert Asiana Deutschland die Bearbeitung trotz der oben genannten Probleme.
The air crew on board were lovely, but the ground handling both at Heathrow and in Seoul were awful. They couldn't have been worse. I will never willingly fly with them ever again. Truly terrible. We pay for the fare, and if thats the service they will provide, rather take my business else where. Truly a shame, as they crew on board were lovely!
Chère compagnie Asiana Le 5 juillet 2023,nous nous sommes présentés (moi et ma femme)pour L'enregistrement à CGD PARIS Nous partions pour 2 mois au Cambodge Votre responsable m'a dit que je devais avoir un visa de 2 mois J'ai répondu qu'il n'existait pas Que c'était un visa touristique avec la possibilité de le renouveler une fois Il n'a rien voulu savoir Je devais voir avec l'ambassade et l'agence de voyages L'Embassade et à l'agence m'ont répondu que rien n'avait changé et qu'il était possible de prendre son visa à l'arrivée à Phnom penh Asiana m'a répondu que je devais avoir un visa de 2 mois !!! Chose étonnante nous sommes partis le lendemain (après avoir acheté de nouveaux billets et sans visa de 2 mois)avec la même compagnie Asiana airlines n'a que faire de ses clients qui sont que des numéros (carte bleue)
Awful treatment of disabled passengers and hope I never have to travel with them again.
Broke my expensive suitcase, acknowledged it, but refused to repair/pay compensation! Then they made-up excuses, which are not valid! And all that with a business class flight! VERY DISHONEST!!! NEVER AGAIN!!!
I’m absolutely devastated. We booked our flights to Japan with Asiana Airlines 11 months ago, via Booking dot com. Now 4 weeks from our holiday of a lifetime, the airline has changed its schedule and CANCELLED our flights only offering a refund. (Which has not been confirmed in full!) Their schedule change meant there was not enough time to make the connecting flight home. Despite running multiple flights on the route between Japan and London, we’re told there are no seats available for same dates. We were offered one flight 4 days later for an extra £600. We’re now left frantically trying to find flights we can afford that work with our hotel bookings. It’s beyond stressful. My son is distraught with disappointment and now I’m not sure if we can go at all or if we’ll lose money. I will never book with Asiana Airlines again. AVOID!!!! AVOID!!!! AVOID!!!
Something I just discovered today at the Asiana website: if you want to accrue miles, you need to open your account BEFORE you fly. So, maybe we wlll be able to accrue the miles for the return trip. This is something that ground staff COULD have made us aware of, or even assisted us with before flying. Like many others, we had problems with Asiana staff on the ground, which I plan to recount in a future posting; but also like many others, we have praise for the on-board staff.
Very poor customer service. By accident the agent in Manila printed out an improper boarding pass referencing a flight to Anchorage leg, not the Incheon to Seattle flight we were queuing for. Standing in line at the gate in Incheon Asiana staff discovered the error, pulled my wife out of line and printed her a new boarding pass, then this Asiana dude told her she would have to be "last to board" because "she lost her ticket" -- an absolute lie. [even if she had lost the ticket, which she did not, why this last to board crap??] My wife came back into the line where I had saved her place; when it came time to get her ticket scanned the rude employee pulled her out of line and said she would have to be last because "she lost her ticket" -- repeating his lie. I got involved, raised my voice while he repeated his ridiculous lie, and demanded to speak to a supervisor, not this thug. The super must have finally realized the bungle her employee had gotten her into but, with no apology and after several minutes, we boarded the plane. My wife feels she was discriminated against (she is a filipina) by this agent and we will never fly Asiana again.
ASIANA AIRLINES INC. is a prominent airline company that provides passenger and cargo air transport services. Operating a comprehensive network of domestic and international flights, the airline caters to a diverse customer base, including leisure travelers, business professionals, and freight customers. With a focus on comfort and safety, ASIANA AIRLINES aims to deliver reliable travel experiences across multiple destinations. The company offers a range of services, including scheduled flights, flight reservations, and customer support, through its user-friendly website, flyasiana.com. ASIANA AIRLINES is committed to enhancing customer satisfaction by providing quality service and maintaining high safety standards in the aviation industry. Its target market includes individuals and businesses seeking efficient travel solutions, as well as those interested in cargo transport services.
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