Really bad communication
Really bad communication, no flexibility in this covid time. Will not use. Will not recommend.

Mango Airlines is a low-cost airline based in South Africa, dedicated to providing affordable air travel options for both leisure and business travelers. The company operates a range of domestic flights, aiming to connect passengers to various destinations across the country. With a focus on budget-friendly services, Mango Airlines caters to a diverse customer base seeking economical flight solutions without compromising on safety and reliability. Currently, Mango Airlines is undergoing a Business Rescue Process, which aims to streamline operations and ensure financial stability. The airline encourages customers to stay informed about the developments related to this process through their website and social media channels. By prioritizing transparency and customer communication, Mango Airlines remains committed to serving its passengers throughout this transitional phase.
Reviewers express significant dissatisfaction with Mango Airlines, highlighting a complete lack of communication and flexibility, especially during the ongoing COVID-19 pandemic. Many customers report frustration over the company's refusal to issue refunds or accommodate changes to travel plans, leaving them feeling abandoned.
The airline's seating arrangements, which allow passengers to sit close together, raise serious health concerns among consumers. Additionally, there are complaints about the behavior of staff members, with one reviewer specifically criticizing a captain for tarnishing the airline's reputation through inappropriate social media posts. Overall, the absence of positive feedback underscores a pervasive sentiment of disappointment and frustration.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Apr 2021.
| Month | Average | Reviews |
|---|---|---|
| Jan 21 | 1.0 | 1 |
| Feb 21 | 1.0 | 1 |
| Mar 21 | — | 0 |
| Apr 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“I got in touch with the company to ask for a refund or to change the dates to next year but was rudely told nothing c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 67 out of 100 | — | 5 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
Bottom line: Mango Airlines is #5 of 5 on overall rating in this group.
5 reviews of Mango Airlines. Filter by what matters to you.
Really bad communication, no flexibility in this covid time. Will not use. Will not recommend.
Capt Rodney Taylor from KZN puts drinking pics of himself all over social media and brings the name of Mango Airlines into disrepute. He’s an embarrassment to the flying fraternity. Does Mango put our lives in the hands of drunken pilots? I’ll ask them to respond
Covid is rampant and is being spread by people who are in close proximity. Guess what this airline is doing about it? it is selling seats where people are sitting shoulder to shoulder. If you ask them why they are putting your life at risk, their answer is that there is no regulation preventing them from doing so. Boycott this disgraceful airline. The board of directors are not fit to run a business in covid times
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Due to new travel restrictions I am unable to make my trip to South Africa in July. I have booked two internal flights with this company. I got in touch with the company to ask for a refund or to change the dates to next year but was rudely told nothing could be done as the tickets were non refundable. I could understand if I had changed my mind and didn't want the flights anymore but this is out of my power and don't see why I should be out of pocket for this. I won't be using this company when I make it over next year and recommend other avoid at all cost.
I had booked a flight for my elderly parents from Johannesburg to Durban for 19th March 2020 with Mango Air. They were supposed to fly arrive in Johannesburg from Nairobi with Kenya Airways but due to the sudden restrictions placed on the day due to the outbreak for Coronavirus, they were not allowed to board from Nairobi on the Kenya Airways flight. We contacted Mango Air for a refund as this was unforeseen and no our fault. They said they can only provide a voucher to use later and cannot provide a refund. This is really unfair based on the circumstances as they wanted to fly into South Africa and go to Durban before heading onto Dubai with Emirates and then to the UK. We have received notices from both Kenya Airways and Emirates that they will refund the flights or re-route or reschedule them. It is sad that Mango Air cannot provide a refund as my parents will have to avoid South Africa and fly directly to the UK.
Mango Airlines is a low-cost airline based in South Africa, dedicated to providing affordable air travel options for both leisure and business travelers. The company operates a range of domestic flights, aiming to connect passengers to various destinations across the country. With a focus on budget-friendly services, Mango Airlines caters to a diverse customer base seeking economical flight solutions without compromising on safety and reliability. Currently, Mango Airlines is undergoing a Business Rescue Process, which aims to streamline operations and ensure financial stability. The airline encourages customers to stay informed about the developments related to this process through their website and social media channels. By prioritizing transparency and customer communication, Mango Airlines remains committed to serving its passengers throughout this transitional phase.
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