Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
Porter Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over flight cancellations, delays, and poor communication. Reviewers frequently report being rebooked without notice, leading to significant inconveniences, such as missing important events.
The check-in process is often described as slow and chaotic, with some travelers waiting over an hour just to check in. While a few positive comments highlight friendly staff members, such as Gihan at Toronto Pearson, these instances are overshadowed by complaints about overall service quality. Additionally, issues like delayed baggage and uncomfortable seating further contribute to the dissatisfaction. Overall, the sentiment is largely negative, with many customers advising against flying with Porter Airlines.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 210 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 11 |
| Sep 24 | 2.8 | 11 |
| Oct 24 | 3.0 | 6 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.4 | 9 |
| Jan 25 | 2.3 | 6 |
| Feb 25 | 1.8 | 9 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 2.3 | 6 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.9 | 9 |
| Jul 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 210 most recent reviews.
“March26, 2025 We took Porter Airlines from Montreal to Edmonton via Toronto”
“The reason I was given by their customer service rep is that the flight had been re-scheduled but no explanation as t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | −15% | 210 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Porter Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
210 reviews of Porter Airlines. Filter by what matters to you.
I’m not sure what happened to other travellers but this airline has been fantastic! Of all the different airlines this has been the most relaxed and competent group to travel with. From the nice touch of the pilot making an address in person and not just over the speakers, to the passengers to the wonderful and super pleasant staff. Thank you Porter. See you again.
Gihan the check in employee at Toronto Pearson airport treated us great! She was so helpful, friendly. We were in good hands! Thank you Gihan!
Well i got to leave a good review when its due. It was my first time using Porter airline and i was really glad i did. It doesnt take a lot to make a costumer happy. Free wifi and larger size serving for the drinks.
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March26, 2025 We took Porter Airlines from Montreal to Edmonton via Toronto. The 2nd leg Toronto to Edmonton was Flight PD 409. The boarding went very smoothly. Staff were nice, especially Janice (I had to ask for her name). She was very pleasant during the flight, patient not only with myself but I noticed with other passengers as well. We have been taking Porter Airlines whenever we can once they started operating out of Edmonton, Alberta and Montreal, Quebec. There is a huge difference between them and Flair Airlines. We stopped flying with Flair Airlines for over 2 or 3 years now as their service is bad.
Although it was a confusing process due snow storm flight cancelations a huge shoutout to Kim Nascimento at Porter Airlines Billy Bishop for her exceptional customer service! She went above and beyond to ensure my flight confirmed, making a truly positive impression with her friendly attitude and helpfulness. Thank you!
My Air Canada Flight around December 11 from Ottawa to Halifax was delayed, so I ended up on a Porter flight. I was very impressed with the service. Catherine (forgive me if the spelling is wrong) was an amazing flight attendant and did a great job keeping a drunk couple under control. I would choose Porter again, for sure.
So my family took me on a vacation to florida and i was expecting like: are the staff members nice? good food? free wifi? it was my first time on an airplane so yeah, the staff was really nice, the cloud view was nice, pretty much everything was nice about it, thank your porter, you have served good. I wonder why there is so many one star reviews.
It’s really weird to leave a good review to a budget airline, but today I really have to. Today, I MADE a mistake, and when I called the customer service, Tom answered the phone and went the extra mile, literally above and beyond what I expected. This really made my day and it was the best surprise ever. Thank you thank you so much. I wish there were more people like this at the customer services.
Thank you to Amanda today as I had to call Porter to change my flight as all of the flights available online were booked. She was very professional and found me a flight! Thanks again Amanda!!
My husband and I recently flew Porter Airlines for the first time, to LAX on September 19th of this year and returned to Toronto on October 1st. The trip was the BEST! Porter Airlines staff are so friendly, kind and very helpful. Their service is Excellent! (Hope it remains this Great always!) Can't say the same for other Airlines and we've flown several other airlines.... The flight was great, to say the least because of the first class service. We definitely recommend Porter Airlines to anyone who hasn't had a chance to fly Porter Airlines and I say this with all sincerity! Kindness begets Kindness! Love, love, love Porter Airlines .....
This morning after booking a BC Ferries ticket with a medical assistance was nowhere near good service and when arriving for my through fare to get to Vancouver the agent picking me up with a wheel chair said we don't have you on a transfer for medical service just pick up. They didn't help me and I was then missing my flight. I called porter airlines which was a long shot as I didn't have insurance for my ticket. They re routed my flight from Vancouver to Victoria where I was stuck due to BC Ferries lack of empathy and service. I was not charged extra for my flight and Rose the agent was so amazing and kept me calm as this was for medical treatment. Thank you Porter Airlines for everything. So Appreciated.
We would like to leave a hugely positive review for a Porter Airlines Halifax Check-in employee, Patricia. Patricia went out of her way to help us when we were terribly late for our flight. Patricia wouldn’t take no for an answer when she was told we were too late…She got us there! Thank you so much Patricia- we are forever Porter customers.
AWESOME AWESOME IN AWE! I'd like to give as many stars as possible to Praveena Agent 10239 & Alex Agent 10576 who both made my request to change flight schedules possible, on behalf of my family members. Otherwise they would have been stuck to a grueling 8 hours bus ride from Niagara Falls to Ottawa. These Agents were very patient, helpful & resourceful. Very grateful Porter Airlines hires the best! Because of how my family members who just came back were raving on their flying experience with Porter Airlines excellent service, It was a far cry from their competitors who were measuring every inch of their bag packs I'm so excited & looking forward to my own 1st flight that I'll book with Porter Airlines!! Can't wait Socorro
We had the best flight attendant, her name was Cheri. She made our flight to St. John’s Newfoundland exceptional. She was professional and very pleasant … us 3 fellows want to thank her for the glass of wines🤪. I hope porter air treats you well…. thanks Cheri
It goes without saying, Porter is such an awesome airline which delivers an exceptional experience to their guests. I recently booked a round-trip flight with Porter, and I was thoroughly impressed with the entire journey. From boarding to till board off, every aspect was handled with care and efficiency. There was enough leg space, no middle seat, complementary snacks and drinks that are cheery on the cake. On top of that, the friendly and down-to-earth staff made the experience even more enjoyable. Unlike some airlines that strictly enforce carry-on bag measurements, Porter offers a more relaxed approach, which is greatly appreciated. Plus, with porter, you don’t need to worry about such things. Not only this, but they also provide you free internet throughout the flight which helps to a greater extent to kill your time and can watch movies. All in all, I love this airline and am highly satisfied for all these reasons and will certainly choose them again for future travels. I recommend it to my friends as well who are seeking excellent service and value for their domestic flights. So, five stars!!!!
OK guys I have flown Air Canada and west jet tens of time during the year.. Porter is a much better airline, Period .. maybe I got lucky I don't know but they get a five star from me.... one star for Air Canada and one star for WestJet... clean new plans additional legroom if you want free carry-on. Decent snacks not gross pretzels. Free wine. On time. No lies like Air Canada and WestJet teIl.. I will fly with them again
To preface... I'm not the best flier.. but you can't beat the time vs road trip. This was by far the smoothest take off and landing that I recall. I was on flight 408 Edmonton to Toronto Tuesday July 30th... very accommodating and attentive on board staff, actual meals are available and snacks are free... TAKE THAT AIR CANADA & WESTJET. Will be choosing Porter Air always going forward.
Fly on porter from Victoria to Toronto with amazing customer service and experience. We are on planes almost each month and had not tried porter before as in our head we were stuck with the other airlines. Porter staff treat you well, easy going and respectful. I loved the extra touch of free drinks and snacks that they offer. I do not drink wine but was vert impressed by the fact that they serve it in a glass. There was no hassle of sizing your personal item or carry on and treated like sardines. Thank you porter for that great culture and you have won me as your customer. I recommend porter over competition for travel within Canada and US.
Surprised to see negative reviews. Flew with Porter YVR-YYZ return within the last 3 weeks. The only issue was with CATSA (Canadian Airport Transit Security Authority) where we encountered agents both ways - who do not know their own lithium ion battery rules. The battery was for a collapsible mobility scooter, which was checked in. The battery -by all Canadian airline guidelines and CATSA - was meant to be brought into the cabin, in it’s own case with the terminals taped off. The voltage was within allowable standards. Both ways, the agents refused to let it through security, despite having documentation of their own rules. Until they made phone calls to higher-ups who actually knew what they were talking about. Our flights were fine. We had called about the CATSA battery issue, and even though it wasn’t Porter’s issue, they kindly bumped us up to Reserve on the return flight. Small delays at departure, still arrived on time. Ample leg room (both in Classic, then Reserve); just two seats (no 3rd person crammed in between); snacks and drinks included; Reserve included a meal which wasn’t fancy but fresh and flavourful. It was nice to be able to use Wifi with my own iPad. I’ve had different airline flights where the in-seat screen didn’t work; no outlets and that terrible cramped legroom. I wouldn’t hesitate to fly Porter again.
It was super. I had the flight from Edmonton to Toronto. Iniatially there was a delay in the flight and I got 15 dollars vaucher to buy food in the airport. Hot meals, free snacks, free beverages - pop and alcoholics, the Internet, the charging socket - everything on the board was perfect. On the seats in front of me sat two drunk guys and I was amazed how professionally flight attendants managed the situation by not allowing the guys to go wild. Later I found the bottle of whiskey the guys dropped on the floor. Just enjoyed the flight. Highly advise on this airline.
Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
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