14358
Overall, good experience. Engineer was really helpful, experienced and did a good job. Salesman was helpful in explaining what the problems were with our current system. Our system now is much better than before :-)

Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Overall, good experience. Engineer was really helpful, experienced and did a good job. Salesman was helpful in explaining what the problems were with our current system. Our system now is much better than before :-)
Gas Fast installed my new boiler. We went from a back boiler to a combi boiler. Had the boiler a few weeks now and it's great. Sales person missed taking pictures of our roof so location of new boiler had to be changed. The plumber used was good, but it was a contracted out job and he lived two hours away. Overall happy with what I've got. Only took a few days after the sales visit to get it installed. I've got 10yrs warranty and call outs, which is the main reason I went with Gas fast and no call out charges.
Great from start to finish. No problems with the radiators, boiler or pipework. Removal and installation was completed over two days. Redundant fittings disposed of, as per arrangement. I would recommend the company.
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Excellent service from the moment i registered my enquiry,the sales man was very polite & didn’t push the sale,he displayed a wealth of knowledge with the product & service on offer. Engineer that attended was very friendly & polite, the whole installation was completed in a few hours with minimal disruption.
the instalation was carried outquickly and cleanly and the installer was very helpful and instructed me in how to use the boiler
The surveyor misquoted us with regard to our shower unit in relation to the boiler which meant a new unit (costing £500) was needed. Gas fast didn’t charge us any more, once the new part arrived they were round in a couple of days. The fitters were very good and answered all of our questions, very good service.
I found I was secure and confident with all the procedures of replacing a new boiler. Amazing customer care given and advice.
Very efficient service Quote on Monday, completed by Friday of that week. Knowledgeable staff, very courteous plus good customer service
Fabulous fast service, from sales to fitting. The salesperson was flexible in considering some additional requests. So far, the engineers have been out quickly and have been really professional and friendly. Well done Gasfast; long may it continue! One star missing, just because of a silly little airlock blocking some radiators during the flush; which was dealt with very quickly!
Satisfied with the workmanship and professionalism of The instillation.
installer arrived promptly the next day, at the time agreed. the young man was swiftly on with his work and did not require any input from our selves once we had shown him where the meters and stop cocks were. work did take longer that advised, 5 hours, 2 were advised prior. area was left clean and tidy. hub and thermometere were not set up and was advised this was simple to do. after many tries that day and the next, it proved impossible. sfter calling gas fasy, a gentleman rang and went through how to reset all the ststems, bolier, hub, etc. this took about 45 mins. all irs running great now.
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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