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Rentals Cars UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the excellent service provided by the staff, highlighting their helpfulness and professionalism during interactions, particularly during vehicle maintenance like MOTs.
However, a substantial number of complaints focus on unprofessional customer service, with customers expressing dissatisfaction over unfulfilled promises and poor communication regarding bookings. Additionally, there are concerns about the company's online presence and the effectiveness of their customer support, with some labeling them as a "scam company." While some customers thank Rentals Cars UK for their services, the overall sentiment reveals a struggle with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.1 | 19 |
| Sep 24 | 3.6 | 30 |
| Oct 24 | 3.1 | 35 |
| Nov 24 | 2.6 | 40 |
| Dec 24 | 2.4 | 40 |
| Jan 25 | 3.3 | 14 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.9 | 19 |
| Apr 25 | 2.4 | 12 |
| May 25 | 2.7 | 14 |
| Jun 25 | 2.8 | 16 |
| Jul 25 | 2.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Alb...”
“Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings”
1,000 reviews of rentals cars uk. Filter by what matters to you.
I’m so frustrated with Britannia removals They are a disaster they broke around £4500 worth of our stuff we paid at least £2500 worth of insurance, but they offered us a settlement of just £300. It’s incredible. I’ll be posting daily with photographic updates
Lying cheating deceptive & full of fake reviews & news, just disgusting.
Nice and warm and friendly, especially from Chelsea who is very good at her job.
A rethink on their customer service and refund policy and a less aggressive behaviour.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
Android Auto has bugs, this is typical google wanting to control everything. The problem is when you are out of the vehicle but near it ones phone doesn't respond it expects you to answer on your in-car set. Very frustrating as I often want to get out and take a private call.
The more i see on Google search engine, the more i think they are nothing but Organis+ed Cri+me.
Google or the people who work for Google are on power trips horrible company just because they got money they treat you like sh#t I added my ned business to Google made a mistake and add the wrong numbe tried to change it and they won't accept my edit in the end I deleted my business. Not nice people Very bad people working for this company they treat British people like sh#t one simple edit to chang my number and they won't do it
Smith Partnership, Longton. Kirsty Evans. Kirsty Evans went above and beyond to help us, a truly remarkable lady. Understanding and the support we had was unbelievable. We are forever grateful to her and can not thank her enough. Smiths Partnership are extremely lucky to have someone like her.
Mad dogs and Englishman Leigh on sea Ordered a flat white coffee, just came as boiling hot, watery dirt water. Tasted terrible and so bitter after burning the coffee Sort your coffee making out
TK Maxx Gabba Goods Platinum Vibe wireless headphones very low quality or fake product £14.99 does not work does not respond to any charging cables build quality of buttons terrible like a kids toy now Trading Standards investigating don’t buy !!!
No problems keep up the good work
Daventry Washing Machine Repair. Leigh Harrington responded immediately and the work was carried out professionally, efficiently. It was obvious that Leigh Harrington is a very experienced washing machine repairer. I would recommend him to anyone.
Google Play Keeps declining my payment... despite my bank VERIFYING the payment! Nothing but BOTS replying to my messages with names like 'MJ'! Unable to resolve the problem due to 'BOTS' not capable of actually fixing the problem! Keep repeating same instructions! Will have to just use the free apps and buy the apps I need ELSEWHERE!
went to nando’s in parrswood the staff are miserable no emotional intelligence and none of them look like they want to be there. they have no eye contact. the nando’s in white city is so much nicer and friendlier
Dear Gelu, You assured me that you had arranged a replacement for a faulty Google Nest doorbell; but no progress has been made. Please be good enough to telephone me or provide an email address for someone who can quickly process my request for a replacement doorbell. I feel that Google having provided me with a faulty doorbell should make every effort to replace it quickly. The order history link has nothing to do with the doorbell to be replaced. I have already provided you with all the details you requested. Kind regards, Carl
Martin 624 and Rice 294 KDC-624-294. These guys were excellent delivering my sons sofa, kept up to date on times and no problems getting up 3 flights of stairs
S2sofas.co.uk delivered a sofa and armchair to Sheffield S12 and the 2 guys that did the delivery went above and beyond what I would expect them to do. Access to the property was difficult and the delivery had to be lifted over a 6ft side fence to get it inside. The guys were called Sam and Ben and dealt with my Father In Law who is in his 80’s. Many thanks to a very good company 👍🏼
Infinity blinds From e mailing them for a price to them coming out and measuring my windows I could not fault them, Lee who measured to the young men who fitted them I can’t praise them enough excellent service clean and quick and reliable, and a follow up from the company after the job is complete to make sure I was happy. Will definitely recommend to family & Friends without a doubt.
CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
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