IHG (InterContinental Hotels Group) is a multinational hospitality company that operates hotels, resorts, and extended stay properties worldwide. The company manages multiple hotel brands across various market segments and provides hospitality services including accommodation, meeting facilities, and guest amenities. IHG also offers loyalty programs and booking services for travelers and business clients.
Reviewers generally appreciate IHG's business services, highlighting the seamless integration with corporate travel management systems and the convenience of the online booking platform. Many customers commend the flexible cancellation policies and competitive corporate rates, which cater well to the changing needs of business travel.
The loyalty program also receives praise for its benefits, including frequent room upgrades. However, some consumers express frustration with customer support, noting long hold times and inconsistent service quality across different properties. While the overall experience is positive, there are calls for improvements in customer service response times and the need for updates in certain hotel locations. Overall, IHG is viewed as a reliable partner for corporate travel, despite some areas needing attention.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
12 reviews of Ihg. Filter by what matters to you.
While the hotels themselves are fine, the business services customer support has been frustrating. Long hold times and having to repeat information multiple times. The booking platform works well enough, but when you need human help, it's a struggle.
Quick answers to the questions people ask most.
IHG (InterContinental Hotels Group) is one of the world's largest hotel companies, operating multiple hotel brands including InterContinental, Holiday Inn, Crowne Plaza, and Hampton by Hilton. They provide hotel accommodation services, meeting and event facilities, and loyalty program benefits across their global portfolio of properties.
You can make reservations through the IHG website, mobile app, by calling the hotel directly, or through travel booking platforms. The IHG website and app often offer the best rates and exclusive member benefits.
IHG One Rewards is IHG's free loyalty program that allows members to earn points for stays, which can be redeemed for free nights, experiences, and other rewards. Members also receive benefits like free Wi-Fi, mobile check-in, and exclusive member rates.
Cancellation policies vary by hotel and rate type, but most standard bookings can be cancelled up to 24 hours before arrival without penalty. Flexible rates may allow same-day cancellation, while advance purchase rates are typically non-refundable.
You can contact IHG customer service through their website's live chat, by phone at their toll-free number, or through the IHG mobile app. Contact information varies by region and is available on their official website.
Yes, IHG offers group booking services for 10+ rooms and corporate rates for business travelers. You can contact their group sales team or corporate sales department for customized pricing and services.
IHG operates multiple brands including luxury (InterContinental, Regent), premium (Crowne Plaza, Hotel Indigo), mainstream (Holiday Inn, Holiday Inn Express), and extended stay (Staybridge Suites, Candlewood Suites) properties. Each brand caters to different traveler needs and budgets.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Pet policies vary by individual hotel and brand within the IHG portfolio. Many IHG properties do accept pets, often with additional fees and restrictions, so it's best to check with the specific hotel when booking.
Many IHG hotels offer business centers, meeting rooms, conference facilities, and event planning services. Amenities typically include Wi-Fi, audiovisual equipment, catering options, and dedicated event coordinators depending on the property size and brand.
IHG (InterContinental Hotels Group) is a multinational hospitality company that operates hotels, resorts, and extended stay properties worldwide. The company manages multiple hotel brands across various market segments and provides hospitality services including accommodation, meeting facilities, and guest amenities. IHG also offers loyalty programs and booking services for travelers and business clients.
