Jimmy's Restaurants is a dining establishment that offers a diverse menu featuring a variety of cuisines to cater to different tastes and preferences. The company focuses on providing a welcoming atmosphere for families, friends, and individuals looking to enjoy a meal out. With an emphasis on quality ingredients and customer service, Jimmy's Restaurants aims to create memorable dining experiences for its patrons. Targeting a broad audience, including local residents and tourists, the company seeks to accommodate various dining occasions, from casual lunches to special celebrations. By regularly updating its menu and incorporating seasonal offerings, Jimmy's Restaurants strives to meet the evolving preferences of its customers while maintaining a commitment to value and satisfaction.
Reviews for Jimmy's Restaurants reveal a stark divide in customer experiences. While some patrons express their love for the food and cocktails, highlighting enjoyable meals and helpful staff, the majority voice strong dissatisfaction.
Many reviewers describe the food as "absolutely disgusting," with complaints about undercooked items and poor quality. Customers also criticize the service, noting that staff prioritize themselves over diners and fail to address issues like inaccurate orders or refill requests. The pricing is frequently deemed unjustifiable given the quality of the meals served. Despite a few positive experiences, the overwhelming sentiment leans towards disappointment, indicating significant room for improvement in both food quality and customer service. Overall, the sentiment is largely negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.2 | 9 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“The customer service was appalling at Jimmy’s cove kiosk”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 33 out of 100 | — | 9 |
| 2.1 out of 5 (poor) | 100 out of 100 | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | — | 25 |
Bottom line: Jimmy's Restaurants is #1 of 4 on overall rating in this group.
9 reviews of Jimmy's Restaurants. Filter by what matters to you.
Over a year ago
The customer service was appalling at Jimmy’s cove kiosk. The staff put themselves before the customers and were unwilling to help with a bolshy blunt manner and unreasonable policies. They displayed... See more
Over a year ago
Absolutely disgusting, the Wembley beach is disgusting rude head waiter who humiliated me will never go back. Absolutely disgusting food is horrible.
Over a year ago
Had a great meal here on Saturday. Lovely food, cocktails and helpful staff. Would recommend
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
Went to the O2 branch, it was awful, the food, absolutely disgusting! There was nothing edible at all! £25 per person for a couple of spoons of shredded duck and a slice of pizza! They say they have a huge selection of different foods that you would think make everyone happy, but I struggled and could not find anything, even the salad was awful! Avoid this place.
The customer service was appalling at Jimmy’s cove kiosk. The staff put themselves before the customers and were unwilling to help with a bolshy blunt manner and unreasonable policies. They displayed a menu clearly saying just chips were available and when I requested to order chips they refused and said they were currently only serving chips with fish or sausages, not on their own to avoid wasting other food to save them money. I decided to order fish and chips and then worse, I asked them to refill my reusable water bottle and they refused that too when I was a paying customer. They said that they were too busy serving and had been making losses due to camp bestival which was insane, upsetting and polluting as they suggested to buy single use plastic bottled water as an alternative which showed a shameful attitudes towards protecting the environment. Overall the customer service and the attitude of the staff at Jimmy’s Cove kiosk is appalling and shameful especially as they refuse to refill a re-usable water bottle showed a selfish, careless attitude towards being eco friendly.
Absolutely disgusting, the Wembley beach is disgusting rude head waiter who humiliated me will never go back. Absolutely disgusting food is horrible.
Had a great meal here on Saturday. Lovely food, cocktails and helpful staff. Would recommend
Wimbledon restaurant is awful and chicken was undercooked. Me and my wife were severely ill an hour or so after. No refund given no apology offered. Horrendous.
Just been to their restaurant in Wimbledon, and it was a good night, the food was really nice and great from the price. It can be a bit noisy, because it's such a popular place, especially for families, you can have a great night out for such a small price, great for birthdays etc. I would definitely recommend this restaurant.
Food was terrible. Didn’t seem to be any actual meals, just things you could try and put together to eat. Service was extremely bad. How they can charge £17.99 per person is beyond me, wasn’t even worth 17p per person. Only upside was the bottomless drinks which were £2.99 per person. But even then....there was an extreme lack of choice of what drinks you could have. This was in the Wimbledon restaurant.
Jimmy's Restaurants is a dining establishment that offers a diverse menu featuring a variety of cuisines to cater to different tastes and preferences. The company focuses on providing a welcoming atmosphere for families, friends, and individuals looking to enjoy a meal out. With an emphasis on quality ingredients and customer service, Jimmy's Restaurants aims to create memorable dining experiences for its patrons. Targeting a broad audience, including local residents and tourists, the company seeks to accommodate various dining occasions, from casual lunches to special celebrations. By regularly updating its menu and incorporating seasonal offerings, Jimmy's Restaurants strives to meet the evolving preferences of its customers while maintaining a commitment to value and satisfaction.
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