Kayak is an online travel search engine and booking platform that allows users to compare prices for flights, hotels, rental cars, and vacation packages across multiple travel websites. The service aggregates travel options from various providers to help customers find and book travel arrangements. Kayak also offers travel planning tools and mobile applications to assist users in managing their travel needs.
Kayak receives a generally positive reception from users, with many praising its extensive search options and competitive pricing. Reviewers appreciate the detailed filters that allow for tailored searches, making it easier to find specific flight preferences and compare prices effectively.
The mobile app is highlighted for its user-friendly design and offline access to itineraries, enhancing the travel planning experience. However, some customers express frustration with redirect issues to third-party booking sites, which can lead to unexpected price increases. Additionally, while many find the price alerts beneficial, others report inconsistencies in deal accuracy, particularly with car rentals. Overall, Kayak is seen as a solid platform for travel planning, despite some areas needing improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | −1% | 1,014 |
12 reviews of Kayak. Filter by what matters to you.
The search functionality is excellent and I love the price prediction feature. However, when I had to cancel a booking due to COVID, getting help was frustrating. Took multiple calls to resolve the issue.
Sometimes the deals are legitimate and amazing, other times the prices change dramatically when you try to book. The car rental comparisons are particularly unreliable in my experience. Still useful as a starting point for research.
Quick answers to the questions people ask most.
Kayak is a travel search engine that helps you compare prices and book flights, hotels, rental cars, cruises, and vacation packages. The platform aggregates deals from hundreds of travel sites to help you find the best prices for your trip.
Yes, Kayak is free to use for searching and comparing travel options. The company makes money through commissions from booking partners and advertising, not from charging users directly.
You can sometimes book directly through Kayak, but often you'll be redirected to the airline, hotel, or travel agency's website to complete your booking. Kayak will clearly indicate whether you're booking through Kayak or being redirected to a partner site.
You can contact Kayak through their Help Center on their website, which includes live chat support and email options. For bookings made directly through Kayak, customer service is available 24/7.
Cancellation and refund policies depend on where you booked your trip. If you booked directly through Kayak, their customer service can help with cancellations, but if you booked through a partner site, you'll need to follow that company's specific policies.
Yes, Kayak offers free mobile apps for both iOS and Android devices. The apps include features like trip management, price alerts, and the ability to search and book travel on the go.
Kayak strives to show accurate, real-time pricing, but prices can change quickly due to demand and availability. The final price may sometimes differ slightly when you complete your booking on the partner site.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Kayak offers price alert features that notify you when prices drop or rise for specific routes and dates. You can set up alerts through their website or mobile app and receive notifications via email.
Kayak typically doesn't charge additional booking fees for most reservations, but fees may vary depending on the partner site where you complete your booking. Any applicable fees will be clearly displayed before you confirm your purchase.
Kayak is an online travel search engine and booking platform that allows users to compare prices for flights, hotels, rental cars, and vacation packages across multiple travel websites. The service aggregates travel options from various providers to help customers find and book travel arrangements. Kayak also offers travel planning tools and mobile applications to assist users in managing their travel needs.
