Awsome Purchasing
Awsome Purchasing

Lakeshore Learning is a comprehensive teacher supply store that specializes in providing high-quality learning products and educational resources for educators. The company offers an extensive range of items, including classroom decor, hands-on learning materials, and essential teaching supplies designed to enhance the learning experience in both traditional and modern classrooms. Their inventory features products such as lesson plan books, classroom labels, sensory play materials, and a variety of educational games. Targeting educators, schools, and childcare centers, Lakeshore Learning also provides premium classroom furniture, including versatile seating options, tables, and storage solutions. Their Flex-Space furniture line supports flexible learning environments, while outdoor furniture is designed for all-weather use. With a commitment to quality and functionality, Lakeshore Learning aims to meet the diverse needs of teachers and caregivers, fostering an organized and engaging educational atmosphere.
Lakeshore Learning receives mixed reviews, reflecting both strong product appreciation and significant customer service issues. Many consumers praise the quality and educational value of Lakeshore's products, noting that children enjoy items like marble runs and skill-building books.
Positive experiences also highlight helpful in-store staff and timely responses from customer service when issues arise. However, a substantial number of reviewers express frustration with order processing delays and poor customer service, particularly when trying to resolve issues over the phone. Complaints about unresponsive support and shipping problems are prevalent, with some customers reporting orders that take much longer than promised. Despite the high-quality products, the inconsistency in service leaves many feeling dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“When one of the small parts of one of the marble runs broke, I called Customer Service, and the rep I spoke with (Amy...”
“I loved this store and the toys, but if something goes wrong with your order the customer service is absolutely horre...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | — | 16 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 25 |
Bottom line: Lakeshore Learning is #5 of 5 on overall rating in this group. On service, Plus31 Sports scores higher (5.0 vs 3.2).
16 reviews of Lakeshore Learning. Filter by what matters to you.
Over a year ago
I loved this store and the toys, but if something goes wrong with your order the customer service is absolutely horrendous. I used to recommend everyone to them, but now I will warn everyone not to us... See more
Over a year ago
My grandkids love playing with the Lakeshore Learning products I've given them (marble runs, water rocket) - they're well made, great fun, and educational. When one of the small parts of one of the ma... See more
Over a year ago
I’ve been trying to contact them since last week about my order, no response. The site says they ship within 3 days, & it’s been over a week now.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
I loved this store and the toys, but if something goes wrong with your order the customer service is absolutely horrendous. I used to recommend everyone to them, but now I will warn everyone not to use them. I placed an order for what my daughter wanted most for her birthday just shy of one month before her birthday to ensure I had it in time for her. It never got delivered until after one month later which was almost one week after her birthday. They basically told me that it was back ordered and they didn’t have it in stock. They sold me something they didn’t have in hand. They did nothing to reimburse or help the situation either. They are an absolutely terrible company and desperately need help in their customer service department. They would receive worse than an F with this experience in how bad their customer service was.
My grandkids love playing with the Lakeshore Learning products I've given them (marble runs, water rocket) - they're well made, great fun, and educational. When one of the small parts of one of the marble runs broke, I called Customer Service, and the rep I spoke with (Amy) was very friendly and helpful, and said she would have a replacement shipped for no charge!
I’ve been trying to contact them since last week about my order, no response. The site says they ship within 3 days, & it’s been over a week now.
Our order was placed on 12/11. It was supposed to ship within 3 business days, but did not ship until an entire week later on 12/18. Furthermore, the shipping service Lakeshore provides must be the slowest kind, because our family still has not received this order and won’t until 12/26 now. These items were supposed to be Christmas gifts and now will be late. When notifying customer service about this problem, they just blamed it on the holidays and made no offer to help compensate for this problem. All other companies and FedEx have managed to deliver their shipments in good time this season, so Lakeshore should not promise to ship within three business days if it’s not realistic for them, and still use the slowest shipping service on top of that. Lakeshore needs to do better for their customers who pay a lot of good money to try their products. This was our first time ordering from Lakeshore and will be our last. We will not recommend Lakeshore to anybody.
They need to fix there customer service center on the 800 number. I ordered toys by phone. They sent me a 25% discount on 1 product and when I tried to use it some how who ever it was taking my order never applied it, and I never got my discount. I called back and after a long time waiting they gave me the correct amount. I called back again to tell them they never adjusted the price and got the answering machine 3 times even though I called on regular business hours. I left a message like they said, but didn’t get a call back. I don’t think I will be doing business with these people anymore. It’s a shame they have cute & well built products, but it’s not worth the hassle you have to go through to get it. I will continue to call them until I get results.. They owe me at least $10.00. If done right in the first place we wouldn’t be talking about it. Again it’s not that much but what’s the point of giving out the coupons.
When I buy from the stores there is never a problem. The people are nice and everything goes well. I wish I could say the same when I call the 800#. I have been a good customer of Lakeshore Learning having 8 grandchildren but every time I want to use a $5 reward they send me via email there is an issue. To buy two paint sets took 3 people because my rewards wouldn’t work. I had 636 points which everyone agreed. It subtracted 500 points for the $5 reward I redeemed leaving 136 points but nobody could figure out where the reward went. I spent close to an hour on the phone. Finally, the third person saw there was a glitch in the system. If this happened once I could understand but every time there is a reward involved I get the feeling they don’t want to give it to you. If I was not persistent they would not have given it to me. It’s only $5 but it is the principle of the thing. You get an email saying you have 636 points and you earned it. Using it is another story. All they had to do was look up how much I order and know that I was not trying to rip them off. Terrible customer service at the 800 #. Goodbye Lakeshore Learning.
Our school ordered the Short Vowels Skill-Building Book Set and the first grade students are doing so well learning to read! The colorful illustrations and short sentences are ideal for emerging readers! Highly recommend this set and the set with blends and digraphs.
Shannon at Lakeshore Friendswood was very helpful to me and extremely friendly. Lakeshore is the store to get all learning materials.
I ordered a gift for my grandson for his birthday and it quit working within a couple of weeks. I contacted Lakeshore Learning and within an hour I received a response that a replacement was on the way. Great customer service! I will definitely order again in the future.
prodact price very high shipping and tax also very bad wabsit
This company does not respect privacy laws. I have unsubscribed from their mailing list at least 3 times over the course of a year and they keep mailing junk mail to my house. Worse yet when I unsubscribed through their website they then added me to an email marketing list. The unsubscribe link in their promo emails then doesn't work. Very shady marketing practices.
I spent $40 as a first time customer on my son for his 5th birthday and received absolutely nothing in the mail, when i called in i was told the package went to another address. When i asked if they could do anything for me i was just told the address entered was legitimate. I initially thought this looked like a pretty cool website and probably would've bought from here again. Not the case now, my business has been lost!
Always good products for teachers and care givers. One of the only places to by multi-cultural dolls and products. Thanks Lakeshore for your dedication to quality learning materials for all children!
5 Star for me! Excellent store and customer service. I just purchased last week and the item arrived on time. Highly recommended store.
Lakeshore Learning is a comprehensive teacher supply store that specializes in providing high-quality learning products and educational resources for educators. The company offers an extensive range of items, including classroom decor, hands-on learning materials, and essential teaching supplies designed to enhance the learning experience in both traditional and modern classrooms. Their inventory features products such as lesson plan books, classroom labels, sensory play materials, and a variety of educational games. Targeting educators, schools, and childcare centers, Lakeshore Learning also provides premium classroom furniture, including versatile seating options, tables, and storage solutions. Their Flex-Space furniture line supports flexible learning environments, while outdoor furniture is designed for all-weather use. With a commitment to quality and functionality, Lakeshore Learning aims to meet the diverse needs of teachers and caregivers, fostering an organized and engaging educational atmosphere.
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