Ledger is a French company that manufactures hardware cryptocurrency wallets designed to store digital assets offline. The company's devices, including the Ledger Nano series, provide users with a secure method to store private keys and manage cryptocurrency transactions while keeping funds disconnected from internet-connected devices. Ledger also offers companion software applications that work with their hardware wallets to facilitate cryptocurrency management and transactions.
Reviewers express a mix of satisfaction and frustration with Ledger's products and services. Many customers praise the Ledger devices for their security and ease of use, highlighting the Ledger Nano-S Plus as a reliable option for managing cryptocurrency.
Positive sentiments emphasize the company's reputation for trustworthiness and the effectiveness of their products in safeguarding digital assets. However, a significant number of consumers report negative experiences, particularly with customer support, citing issues like hidden fees and unresponsive service. Complaints also include malfunctioning devices and unfulfilled promotional offers. Overall, while Ledger is recognized for its quality products, the inconsistent support and service issues detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.3 | 18 |
| Sep 25 | 3.7 | 42 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy and safe and reliable as long as there is a web and the Ledger web site”
“Ik had een zeer teleurstellende ervaring met dit online platform”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.3 out of 5 (poor) | — | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Ledger is #3 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 2.3).
60 reviews of Ledger. Filter by what matters to you.
Quick answers to the questions people ask most.
A Ledger hardware wallet is a physical device that securely stores your cryptocurrency private keys offline. It provides enhanced security by keeping your crypto assets protected from online threats like hacking and malware.
Ledger devices support over 5,500 cryptocurrencies including Bitcoin, Ethereum, Litecoin, XRP, and many ERC-20 tokens. You can check the complete list of supported assets on Ledger's official website or through the Ledger Live app.
Download the Ledger Live app, connect your device via USB, and follow the setup wizard to initialize your device. You'll create a PIN code and write down your 24-word recovery phrase, which is crucial for wallet recovery.
If you lose your device, your funds are still safe as long as you have your 24-word recovery phrase. You can restore your wallet on a new Ledger device or compatible wallet using this recovery phrase.
You can contact Ledger support through their official website's support portal, where you can submit a ticket or browse their help center. Support is available via email, and response times typically range from 24-48 hours.
Ledger Live is Ledger's official companion app that allows you to manage your cryptocurrencies, check balances, and send/receive transactions. While not mandatory, it's the recommended way to interact with your Ledger device safely.
Yes, Ledger devices come with a 2-year warranty that covers manufacturing defects. The warranty does not cover physical damage from misuse, water damage, or normal wear and tear.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 37% are 1–2★.
Easy and safe and reliable as long as there is a web and the Ledger web site
It's Ledger. What's not to trust.
Ledger es una estafa, mantente alejado de esta empresa mientras puedas
𝗿𝗮𝘃𝗲𝗰𝗹𝗮𝗶𝗺.𝗰𝗼 returned what I had written off as lost to this investment fraud.
Top security and ease of use for Ledger devices
Best app and device in the world , very fast transaction and easy to manage.
Ik had een zeer teleurstellende ervaring met dit online platform. Ze deden veel beloftes, maar zodra ik de service wilde gebruiken, kreeg ik te maken met verborgen kosten, slechte communicatie en totaal geen echte ondersteuning. Ik zou jullie 𝗗s𝗶n𝘅! aanraden als je bent opgelicht… zij zijn betrouwbaar in het terughalen van verloren geld en BTC.
Mi Experiencia con una Plataforma en Línea Cuando me encontré por primera vez con esta plataforma, parecía completamente confiable. El sitio web era profesional, la comunicación fluida y todo estaba diseñado para darme una sensación de seguridad. Al principio, creí que había encontrado el lugar adecuado para invertir y hacer crecer mi dinero. Comencé con una pequeña cantidad y, al ver que aparecían “ganancias” en mi cuenta, me sentí animado. Los llamados asesores incluso me contactaban regularmente, siempre presionándome para depositar más con promesas de mayores rendimientos. Convencido, envié más dinero pensando que estaba construyendo mi futuro. Pero los problemas comenzaron cuando pedí retirar mis fondos. De repente, las reglas cambiaron. Exigieron tarifas adicionales, impuestos y cargos ocultos que nunca habían mencionado. Cada vez que pagaba lo que pedían, inventaban una nueva razón para no devolverme mi dinero. Finalmente, cuando me negué a enviar más, cortaron toda comunicación. Ahí fue cuando me di cuenta: había sido estafado. Toda la plataforma era una trampa, diseñada para aprovecharse de la confianza y las esperanzas de las personas. Fue una lección dolorosa y costosa, y comparto mi historia para que otros no caigan en la misma situación. Un enorme agradecimiento a 𝘿sinx, quien vino a mi rescate y me ayudó a recuperar mi dinero.
I am sad one ledger broke, the buttons got stack and I lost money because I have to order a new one. you should give another one free
They had a well-publicised offer for $70 worth of BTC with the purchase of a Ledger Flex. I bought one, but did not receive the voucher. I contacted them, but apparently, you only get it if I had bought the Charcoal one. and the unit just freezes for no apparent reason. I had to do a reset.
I can sleep well at night knowing i paid $600 to keep my $90,000,000 off the exchanges and in my hands!!! Not even Banks offer a product like this nor with a level of service :)
The best devices for your crypto
Easy for beginners to use first i was afraid use it so tried it little by little now all my crypto is stored securely
Ehrlich gesagt versteh ich die ganzen genannten Probleme nicht. Ich haben einen 5,5 Jahre alten Ledger Nano X, läuft keine Akku Probleme Display funktioniert auch einwandfrei. Desweiteren habe ich einen Ledger Stax mein dailyuse device weil einfach super Komfortabel zu nutzen. Ein Ledger Nano S Plus hab ich auch noch, nur als Notbackup wegen den Akkuwarnungen hier aber es funktioniert einfach alles. Als Technikbegeisterter habe ich natürlich auch eine BitBox02 die ist auch nicht schlecht keine Frage aber die Bewertungen hier gegenüber Ledger scheinen aus meiner Sicht echt übertrieben.
My ledger nano was wiped out, they have a back door built in, so beware, their “customer service” is useless & zero help, they said I must’ve given my pass phrase to someone. Obviously I didn’t, it was still in my safe, never left my possession. You can look this up on Reddit, many have had it happen. I believe this became an issue when they updated & started offering the service to give you your pass phrase should you lose it, this means they already know it! Even if you didn't sign up for the service. Many in the crypto space left them as soon as this update went out & became an available service, I wish I would have. Learn from my $50k mistake.
Compré una ledger Flex en enero de 2025 y en Septiembre ya no funciona . Al contactar servicio al cliente te dicen lo que es obvio, reinicia la app reinicia la ledger... Pero se nota que quién está al otro lado carece de habilidades suficientes para detectar el problema y mucho menos solucionarlo.
mais bon dieu cela pourrait il etre moins bien réalisé j'ai des doutes...
Yes, Ledger devices are compatible with many third-party wallets and applications such as MetaMask, Electrum, and MyEtherWallet. This allows you to use your preferred wallet interface while maintaining the security of your Ledger device.
You should update your Ledger device firmware whenever new updates are available, as they often include security improvements and new features. Updates are released periodically and can be installed through the Ledger Live app.
It's recommended to purchase Ledger devices only from Ledger's official website or authorized resellers to avoid tampered devices. Never buy pre-owned devices or those that come with pre-generated recovery phrases, as these may be compromised.
Ledger is a French company that manufactures hardware cryptocurrency wallets designed to store digital assets offline. The company's devices, including the Ledger Nano series, provide users with a secure method to store private keys and manage cryptocurrency transactions while keeping funds disconnected from internet-connected devices. Ledger also offers companion software applications that work with their hardware wallets to facilitate cryptocurrency management and transactions.
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