Ledger is a French company that manufactures hardware cryptocurrency wallets designed to store digital assets offline. The company's devices, including the Ledger Nano series, provide users with a secure method to store private keys and manage cryptocurrency transactions while keeping funds disconnected from internet-connected devices. Ledger also offers companion software applications that work with their hardware wallets to facilitate cryptocurrency management and transactions.
Reviewers express a mix of satisfaction and frustration with Ledger's products and services. Many customers praise the Ledger devices for their security and ease of use, highlighting the Ledger Nano-S Plus as a reliable option for managing cryptocurrency.
Positive sentiments emphasize the company's reputation for trustworthiness and the effectiveness of their products in safeguarding digital assets. However, a significant number of consumers report negative experiences, particularly with customer support, citing issues like hidden fees and unresponsive service. Complaints also include malfunctioning devices and unfulfilled promotional offers. Overall, while Ledger is recognized for its quality products, the inconsistent support and service issues detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.3 | 18 |
| Sep 25 | 3.7 | 42 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy and safe and reliable as long as there is a web and the Ledger web site”
“Ik had een zeer teleurstellende ervaring met dit online platform”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.3 out of 5 (poor) | — | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Ledger is #3 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 2.3).
60 reviews of Ledger. Filter by what matters to you.
Attention pour la livraison : Ledger expédie à votre adresse sous le nom de…Ledger. Nul besoin d’une fuite de données ledger donc, une fuite de données DHL (ou du livreur!) suffit pour associer votre adresse perso ou pro à la détention d’un Ledger (risque de cambriolage ou agression) Un point de sécurité important et si élémentaire pourtant
Ledger is excellent. Yes, the Ledger Flex is a bit expensive, but it is the best solution with the best technology for managing digital assets and transactions. Well worth the money. Ledgers support is excellent.
I tried Ledger Nano S Plus and have instantly problems: 1. A hardware bug that makes Ledger device black out and hang when connected to Ledger Live when screensaver starts. I contacted support and they offered replacement, but I need to send device first and wait two or more weeks for replacement, so I refused and decided for now to use device with a bug. 2. There is no support for Linux ARM laptops, so if you have ARM laptop don't buy Ledger. Also the Ledger Live app is pretty bloated and slow. Generally I'd recommend to buy Trezor, it has transparent open source code and better software as well as ARM support.
Quick answers to the questions people ask most.
A Ledger hardware wallet is a physical device that securely stores your cryptocurrency private keys offline. It provides enhanced security by keeping your crypto assets protected from online threats like hacking and malware.
Ledger devices support over 5,500 cryptocurrencies including Bitcoin, Ethereum, Litecoin, XRP, and many ERC-20 tokens. You can check the complete list of supported assets on Ledger's official website or through the Ledger Live app.
Download the Ledger Live app, connect your device via USB, and follow the setup wizard to initialize your device. You'll create a PIN code and write down your 24-word recovery phrase, which is crucial for wallet recovery.
If you lose your device, your funds are still safe as long as you have your 24-word recovery phrase. You can restore your wallet on a new Ledger device or compatible wallet using this recovery phrase.
You can contact Ledger support through their official website's support portal, where you can submit a ticket or browse their help center. Support is available via email, and response times typically range from 24-48 hours.
Ledger Live is Ledger's official companion app that allows you to manage your cryptocurrencies, check balances, and send/receive transactions. While not mandatory, it's the recommended way to interact with your Ledger device safely.
Yes, Ledger devices come with a 2-year warranty that covers manufacturing defects. The warranty does not cover physical damage from misuse, water damage, or normal wear and tear.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 37% are 1–2★.
Living in Norway, no software (no id document ready in Norway). Waited 4 month, still not working.
Overall very good - the device (STAX) is a work of art! Ledger Live is easy to use (but I wish they would update the options for cost effective staking, particularly for ADA) and Support is excellent!
Ledger’s support team was excellent in helping me resolve an issue with claiming my complimentary recovery card. They were clear, professional, and followed up promptly, which made the process smooth and stress-free. Their commitment to customer satisfaction really stands out.
The best people in the buisness for securing your crypto if the rules are followed
I love it...
Yes i have been into crypto since about 2014 and I first got a Nano ledger x it I did not have much BTC in the wallet. Then when I left it for a few months and I when to check it needed updating and that is when all the Crypto vanished from it so I got another one and the same thing happened again. and every time they need updating it wipes it off the so called safe place. And Ledger dont want to know and they dont really other much support for the older devices they want you to keep buying the new ones I WOULD NEVER TRUST THIS COMPANY WITH A LARGER AMOUNT OF CRYPTO. they are not interested and as you can see they don't even answer
Biggest mistake of my life I keep trying to connect my Ledger today i have tried 15 times to no joy what so ever . If I needed to transfer goods fast it would be impossible as it won't even connect to the app
I had a few problems. The help desk tackled everything quickly and throughly. Once done they even offered further help. I was impressed.
ledger and the legends respect them service is terrific innovative experience
Ordered @ ledger.com 2 days ago, since then the oder has been in "awaiting shipping status, though it was said the delivery time is 1-2 business days. It might be so, but the "shipping time" seems to be indefinite - couldn't find any information on their website when do they ship. Created a customer support ticket asking when to expect it to be sent out. Here's what their customer support responded: "I took a look at your order, and it's still being prepared for shipping. Once your order is prepared, has a label created, and is handed over to the carrier, you'll be notified via email". Yes, buddy, I can see it myself, but when will it actually be shipped? Have just canceled the order. Received a response from support: "Unfortunately, I wouldn't be able to provide you with an exact ETA of when. Our warehouse team processes hundreds of orders per day, week, month"
I decided on Ledger over Trezor, big mistake!!! When they created my addresses to receive BTC, it turned out they were used hacked and fraudulent addresses. They were supposed to create new ones. I asked for help, and all I got was a bot they wich they called Ai, which wastes your time. I regret it and warn you not to buy anything from this company. I won't even get into the topic of buying crypto through their channels, super tricky we aware!. If I could rate Ledger, that would be minus 100.
understood my problem and assisted in fixing it expediently.
I tried to convert 0.63 BTC to USDT (ERC20) on Ledger. My BTC was received and confirmed on chain, but the swap never completed. Support only said there were “technical issues.” I spent days in chats and emails with no progress. My KYC was fully approved and I run a legitimate business, yet I got neither the USDT nor a refund. I eventually asked stealth-gate.net, for help. After that, Ledger finally replied and stopped using AML as the reason for the delay. Overall it was stressful and a waste of time. I’d give the experience 1/5. If you use Ledger be careful, do your research, and consider starting with a small test amount.
Super cold wallet
Yes, Ledger devices are compatible with many third-party wallets and applications such as MetaMask, Electrum, and MyEtherWallet. This allows you to use your preferred wallet interface while maintaining the security of your Ledger device.
You should update your Ledger device firmware whenever new updates are available, as they often include security improvements and new features. Updates are released periodically and can be installed through the Ledger Live app.
It's recommended to purchase Ledger devices only from Ledger's official website or authorized resellers to avoid tampered devices. Never buy pre-owned devices or those that come with pre-generated recovery phrases, as these may be compromised.
Ledger is a French company that manufactures hardware cryptocurrency wallets designed to store digital assets offline. The company's devices, including the Ledger Nano series, provide users with a secure method to store private keys and manage cryptocurrency transactions while keeping funds disconnected from internet-connected devices. Ledger also offers companion software applications that work with their hardware wallets to facilitate cryptocurrency management and transactions.
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