Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates. In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
Leonardo Hotels receives a mix of feedback, with a significant portion of reviews highlighting serious concerns. While some customers praise the friendly staff and the quality of certain hotel locations, such as the Leonardo Hotel Gateshead Quays and the Leonardo Royal Düsseldorf, many others report disappointing experiences.
Common complaints include poor service, with guests struggling to reach reception or room service, and issues with room cleanliness and maintenance. Several reviewers express frustration over booking errors and inadequate responses from management regarding reimbursements. Additionally, there are alarming reports of theft and bed bug infestations. Overall, while there are positive experiences, the majority of reviews reflect dissatisfaction with service and room quality, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 272 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 6 |
| Sep 24 | 1.2 | 6 |
| Oct 24 | 2.8 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.4 | 7 |
| Jan 25 | 1.3 | 8 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 3.0 | 4 |
| Apr 25 | 3.3 | 3 |
| May 25 | 1.9 | 7 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“We recently visited Leonardo Bristol for a concert”
“Disappointing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | 1.7 out of 5 (poor) | +27% | 272 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Leonardo Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
272 reviews of Leonardo Hotels. Filter by what matters to you.
We have visited the Nottingham Leonardo hotel 20 times in recent years. Reception staff are very friendly and welcoming, with special mention of Libby and Robin. The food is American style bar food, and special mention for Julie and Jack who gave us excellent service. Our only criticism is the poor heating of the bedrooms We will certainly use Leonardo hotels again in the future
Stayed for 3 nights at the London Tower Bridge and had a good experience. Hotel was within walking distance of Tower Hill Tube station, close to Tower Bridge and the Tower of London. Lobby was well presented and check in was nice and easy. The room was modern and clean, comfy bed and decent facilities. The view wasn’t the best but it was ok. The only complaint was that the AC was weak or didn’t work. We could also hear conversations from another room through the AC vent so bear that in mind. We didn’t use the restaurant and opted to use the Wetherspoons next door instead which I highly recommend.
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1Woche im Leonardo Royal Palmanova Bay Mallorca, Zimmer im EG Das Hotel hatte eine gute Lage, Räumlichkeiten waren schön, die Zimmer mit schöner Terasse. Die Einrichtung gut. Die Glastür zum Bad unpraktisch, wenn man zu zweit im Zimmer ist, da nachts dann laut und hell, wenn jemand auf Toilette geht. Die Türen gingen relativ leise zu. Terrassentür war dicht. Die Zimmer waren nicht hellhörig, allerdings waren viele Gäste sehr laut. Nachts kamen ständig Leute die Treppe herunter getrammpelt, teils laut gröhlend und haben ihre Zimmertüren laut zugeknallt. In einer Nacht alle halbe Stunde bis morgens um 5.30 Uhr. In den ersten beiden Nächten hatten wir auch von den Zimmernachbarn viel Lärm, da diese zu mehreren auf der Zimmerterrasse gefeiert haben. Auf der Terrasse am Pool gab es immer wieder Gäste, die laut Musik über ihr Handy oder einer Lautsprecherbox gehört haben Leider hat vom Personal keiner was gesagt. Schade für die Gäste, die sich gerne erholt hätten. Die Musik am Pool lief den ganzen Tag, das hätte ausgereicht. Das Personal war sehr nett und hilfsbereit. Das Essen war gut. Nur für Veganer schwierig was zu finden. Die Animation gut, nur leider waren die Abendveranstaltungen wenig besucht.
We stayed at leonardo hotels for a week. Overall this hotel is lovely. Location was great, expected facilities were good, wonderful food and what made it great was the staff, especially Kiki, Georgina, George and both Christo’s :). Probably need more entertainment during the day and a decent hairdryer, but overall a lovely place
After speaking to Manager been help full .
We stayed at Leonardos Southampton West Quay. We had a nice room and despite a leak in the bathroom our stay was perfect. The breakfast was great. The staff were helpful and cleaning staff excellent. I would have left a 5star but they do not take cash and if they did I would have stayed another night and had dinner. How a hotel group can refuse to take the King's shilling is beyond me and they should reverse this policy.
Birmingham Hotel. Clean and modern rooms. Huge comfortable bed with fabulous pillows. Generous tea coffee and milk. Fantastic hot and powerful shower. Would have been 5 stars except we couldn’t have any bar snacks, even crisps when we got back from our concert. It’s not a big task to sell crisps and nuts surely. I understand they have to shut the kitchen at some point but never heard of a bar not even stocking these. Staff on reception were lovely and helpful. Staff in restaurant area also lovely, friendly and helpful, food was really good. The other reason I didn’t do 5 stars was the cleaners yelling outside our door Sunday morning and knocking twice to see if we had gone even though it was over an hour before check out. Overall a great stay, slept well, clean and comfortable hotel. Great staff
My review would be 3 stars only for the amazing Liam and Ava who were on reception that night and were so helpful and accommodating during our 1 night stay. They made our stay worthwhile. We stayed in the Leonardo murrayfield, Edinburgh Scotland. Breakfast was lovely for the price and staff really friendly. The rooms were not great, very spacious, and comfortable, however the sofa bed was broken, and filthy as was the door of the bathroom. The curtain only covered part of the window so the light came in through the voile. Felt icky standing on the carpet in my bare feet, just felt it needed a deeper clean and even a cover for the sofa bed would help.
Not so much the company as one particular member of staff, Natalie at the bar, Liverpool. We dropped in for a drink and the poor lass was overwhelmed with customers hence missing my place in the queue. However once she realised her mistake she made the effort to come to us to apologise. Totally needless on her part but very much appreciated. I hope management take this on board and commend her.
We stayed at leanardo St. Paul’s for 1night on March 4 For my birthday. First impressions was lovely staff were helpful and friendly Nice welcome drink on arrival It was just a shame there were a few niggle issues that because we only stayed 1 day we didn’t complain as well as the staff were lovely But the room we had 226 nice room but needs freshening up scuff marks on wall under tv Coffee machine didn’t work extractor fan didn’t work And shower screen over bath really needs to be longer as floor gets soaked every time These were minor issues but bed was lovely and comfortable and room was quite Breakfast was nice but had an issue we were told to wait and taken to our table which was in a nice position and told if we wanted omelette to just tell are table number which was great . We both went to get coffee on are return a ladie was sitting at our table we explained it was our table however she said it was hers we complained to a waitress and was told nothing she could do , a sorry and I’ll find you another table would have been nice How ever this was a single experience and all other staff were more than helpful Breakfast food self service but nice We also used the pool very nice hot tub good but shame steam room was not working at all and had holes in ceiling where lights were missing After a night out we had drinks at rooftop bar again staff lovely and view fantastic Over all had a nice time and would stay again but we were paying good money for 1 night and wanted everything to be perfect
Stayed here as a little break myself. The hotel, bar, pool etc were all lovely. My room was beautiful, I knew I wouldn't have much of a view for my room type but it was pleasant enough. The room was large and the bed was comfortable. The lobby was lovely and always very clean. The staff at check in were very friendly too. A minute from the tube and only 10 from the sky garden. Would definitely stay here again. Downsides: Room service didn't answer and I booked a treatment which was lovely but lasted 70 rather than 100 minutes and I feel for what this cost, it was a little poor, but the treatment was lovely.
Lækkert, pænt og rummeligt. Vi er netop kommet hjem efter en forlænget weekend i Milano på Leonardo City Center Hotel. Skønt hotel i roligt område i Chinatown. Lækre rene og store værelser. Meget skøn morgenmad, med mulighed for at sidde ude på solfyldt område. Kan anbefales. Den manglende stjerne begrundes med mangelfuld opfyldning i morgenbuffet.
We first stayed at The Leonardo Basel 3 years ago for our anniversary.The staff were very pleasant and helpful and we enjoyed it,and so we return at the same time.This year as usual we were welcomed and booked in efficiently,the room was clean and well presented and suited our needs.The only point was you can use the toilet and reach the sink at the same time,but that we considered minor.Breakfasts were the usual Israeli style,with plenty of varied foods to suite everyone.The pool area is clean,pleasant to use,and provides shelter for those who find the sun too hot.It is situated at a very convenient spot on Hayarkon Street,and we were able to walk to many of the main streets and shopping centers.On check out day we were not pressured and we had peace of mind,as they secured our luggage until we left.We can only say good things about the staff,and we will certainly hope to book that hotel next year.
Leonardo Hotels operates a comprehensive online platform that offers a selection of over 294 hotels across Europe, the UK, and Israel. Catering to both leisure and business travelers, the company provides a user-friendly booking experience, enabling customers to search for accommodations based on their preferred destinations and dates. In addition to standard hotel bookings, Leonardo Hotels features the AdvantageCLUB loyalty program, allowing members to earn points for free stays and enjoy exclusive discounts. The company emphasizes a price match guarantee and secure online payment options, ensuring transparency and peace of mind for its customers. With a diverse range of hotels, Leonardo Hotels aims to meet the varying needs of travelers seeking memorable experiences in vibrant city locations.
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