Live Heroes is a review platform designed to provide consumers with a reliable space for sharing and reading reviews about various products and services. The company focuses on building trust in online shopping by enabling users to share their experiences and opinions, helping potential customers make informed decisions. Targeting both businesses looking to enhance their online reputation and consumers seeking honest feedback, Live Heroes facilitates a transparent environment for engagement. By collecting and displaying user-generated content, the platform aims to empower customers with the information they need while assisting businesses in understanding customer satisfaction and improving their offerings. Visit their website at liveheroes.com for more information on their services and how they contribute to a trustworthy online marketplace.
Live Heroes receives a predominantly negative response from customers, with many expressing frustration over long wait times and poor communication. Reviewers frequently mention that they have waited months for their orders, often without any updates from customer service.
Complaints about unfulfilled orders and vague excuses from the company are common, leading to feelings of being scammed. However, a small percentage of customers do report satisfaction with the quality of the products received, noting that their orders, when fulfilled, meet expectations. Some even highlight positive experiences from previous years, suggesting that the company may have had better service in the past. Despite these few positive notes, the overwhelming sentiment is one of disappointment and dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 54 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2024.
| Month | Average | Reviews |
|---|---|---|
| May 23 | 1.3 | 4 |
| Jun 23 | — | 0 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | 1.0 | 1 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | 5.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“The quality has always been increadibly good for both myself and my customers”
“Customer service lies about the shipping dates every time I check the status”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 54 |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | 5.0 out of 5 (good) | — | — | 22 |
Bottom line: Live Heroes is #5 of 5 on overall rating in this group. On website & app, Elfin scores higher (4.8 vs 1.7).
54 reviews of Live Heroes. Filter by what matters to you.
waited over 4 months for an order, they promised me a date last month but item never shipped out.. i am still in the midst of trying to obtain a refund. I cannot imagine such poor customer service ever! Will not recommend anyone to shop on this site. Terribly disappointed!
I got what I ordered and within 5 working days. I received a confirmation email straight away. Would have given 5 but the design didn't pop out as much as I thought it would have. If you want cool design t-shirts and not too heavy of a price, I would recommend!
I had read some negative reviews about this company and was doubtful about ordering ,but I love the designs of the sweatshirts so I decided to give them a try.I received my order in the time they said and it wasn't quite the same as I had ordered,The image was slightly larger ,so I sent it back for replacement.The customer service was fantastic and very quick to answer my queries.They authorised my return and within a week they received the package and sent me a replacement.Due to the Coronavirus lockdown, I didn't receive delivery of my replacement owing to the Polish postal service (not the fault of Live Heroes) so they refunded my money without question AND the cost of postage .During the whole process I was treated courteously and politely and above all efficiently particularly by Paulina.I can only relate my review to my experience,but I will definitely purchase from them again.
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I love the design but the shirt itself has no shape at all. Although I got a 'small' it's still pretty baggy and not very flattering to wear(Personally). Will have to pay more to get it adjusted, can't wear it looking like this.
Ordered on Dec 22nd, as of March 3rd still not received my order. Did not get a confirmation email after ordering, wrote them two emails after not receiving anything for weeks and a woman named Paulina replied, telling me that they were overwhelmed with orders and they would send out my order within the next few days. Twice. Nothing happened so far. Trying to reclaim my money now via Paypal. Don't order from this shop. UPDATE: The day I wrote the review the order was shipped and I received my tracking number. They apologized for the long delay and refunded the shipping costs. Initial 1 star review changed to 4 stars for staying in touch and (finally) delivering.
Excellent product, high quality painting the shiping time is 20 workday thank you so much.I love it😍😍
Today is January 13th I ordered from live heroes.com on December 5th I have not received any merchandise from the company I have not received an email saying it's been shipped but they didn't charge my card over 40 days ago I'm very upset and very disappointed please do not use this company they are horrible they are outside of the United States it's very difficult to get your money back and now I am doing a chargeback with my bank card which is going to take another 30 days for me to see my money so don't do business with this company they are horrible the customer service is bad they do not get back in touch with you and they take your money and do not deliver
I ordered from this site beginning of December paying extra for express delivery. Now at 5 weeks and still nothing. Sent numerous email, one reply which said 21 days realisation time, which is not correct. Tried calling today, listened to terrible music for over 20 mins and gave up. Wished I looked at reviews before placing an order as i believe this company is a scam. DO NOT BUY FROM THESE PEOPLE. NO PRODUCT AND NO CUSTOMER SERVICES
It will not allow me to get any confirmation regarding my order and wont allow me to do anything regarding my email, but doesnt mind taking my money. Stay away from this site. Bought originally Christmas gift for GF regarding Rosa and Lars, but I cant even send a email to the company.
Placed an order in early September for a tank top. Contact form on the website is broken, all phone numbers are for the UK, and I am in USA. My card was charged and I have received no communication from the company and no product. No support whatsoever, horrible scam. We will dispute the credit card charge if there is no timely reply to my email.
I purchased 3 coloured t-shirts. Colors are not so intense as shown on website. Quality of material is bad. After 1 wash t-shirts looks on very used. I expected high quality product and got Chinese crap.
The people at this company are either really incompetent or scammers. I ordered some shorts, they came after two months, not three weeks like promised, and looked totally different than on the picture on their website. I emailed them and they offered to send it again & said it would take maximum two weeks, it’s been five weeks and I’m still waiting. In the meantime I randomly received someone else’s package (it didn’t even have my name on it). Don’t buy from this shop it’s not worth it!!
I am very disappointed! Two months ago I made a purchase and I still don't know what's going on. I already sent 2 emails to ask for information. The answers I received were еxcuses, terms from 2 weeks to several days and thanks for patience. In their site is written 21 days. I wait 3x21 days. Few days ago I sent a 3rd message, this time with asking for a real deadline in which they will ship my order or I want my money back. I received a message, that says: "Due to the emphasis we place on the quality of our products, they are currently waiting in the queque for the quality control department. The order of the control is determined by the system, based on the time of placing orders by customers, so we have no influence on it. After passing quality control successfully, they will be directed to the logistics department. I assure you that we are doing everything in our power to deliver your order as soon as possible." So...with this waiting for "quality control" they want to say - sorry we cannot return the money because the order is already printed. Ok..But what is this 2 months quality checking...? Are they wear and wash the clothes for a month+ so it can be quality control approved? And if they have no influence on this "quality control system" and it takes more than 2 months, why in their site is written 21 days? What does it mean - if somebody makes a purchase now, probably he will receive it next year, and this information is not even available in their site.... I start to ask myself if Live Heroes is scam or it's just slow and no professional.... UPDATE 15.11.2018 Finally I received my order! I don't know what kind of "quality control system" they have, but the colors are far from good. I purchased BLACK cotton t-shirt with direct colorful print, GRAY cotton t-shirt with direct gray/black/white print, and HOODIE with full sublimation colorful print. The colors have sunk into the black cotton textile. With simple eye we can see LH didn't put a white base before the colors, and the print looks economic and cheap. The gray t-shirt looks better because the textile is bright, but the colors are with cold blue tone and the print is more bluish instead gray/white. The hoodie has the most of the potential to be good, but the colors have this "dirty old" feeling. For almost 3 months waiting and high prices, the result is not satisfactory.
Live Heroes is a review platform designed to provide consumers with a reliable space for sharing and reading reviews about various products and services. The company focuses on building trust in online shopping by enabling users to share their experiences and opinions, helping potential customers make informed decisions. Targeting both businesses looking to enhance their online reputation and consumers seeking honest feedback, Live Heroes facilitates a transparent environment for engagement. By collecting and displaying user-generated content, the platform aims to empower customers with the information they need while assisting businesses in understanding customer satisfaction and improving their offerings. Visit their website at liveheroes.com for more information on their services and how they contribute to a trustworthy online marketplace.
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