Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.8	99	100%	+0.5	● Low

1.8 / 5 overall

99 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.9▲ 0.5
12-month avg: 2.4
All-time: 1.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
LOT Polish AirlinesThis company	1.8 out of 5 (poor)	100 out of 100	1.9 out of 5 (poor)	1.1 out of 5 (poor)	1.7 out of 5 (poor)	+28%	99
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050

Bottom line: LOT Polish Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.1).

Reviews

99 reviews of LOT Polish Airlines. Filter by what matters to you.

1.8ⓘ

Customer reviews (99)

0 reviews in the last 12 months

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Janusz Boryna

1 review

Aug 25, 2024

The airline changes my return flights…

The airline changes my return flights without my knowledge and agreement

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STOYAN S

1 review

Mar 7, 2021

Flight cancelled.

Flight cancelled. I booked a flight in September 2020 for July 2021. The flight was cancelled in February. I tried to contact the company by phone and what's app but no one answered initially. I then contacted the booking company, Amex Travel, and they were able to connect with them after being on the phone for a couple of hours. The ticket was refunded in full. It took about a week for the money to get credited to my account. I also had paid separately for seats. Eventually, the what's app message was answered a couple of days later and the money for the seat fee was refunded to me. I guess they are just really busy with this entire mess. Also, as I read other reviews, I realised that they have gotten better in handling issues properly, compared to last year. The three stars I gave I really for getting my money back in a timely manner, and for cancelling my flight way in advance, instead of in the last moment.

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Artūras Šeleсhov-Balčiūnas

1 review

Apr 23, 2019

Very unreliable in timetables - don't plan connections

There were significant delays on both connecting legs on my Prague-Warsaw-Vilnius flight -- I was late at my final destination for about 3 hours. The reason claimed by the staff is just "late landing of the aircraft from the previous flight" which is obviously the airline's fault. I didn't receive any drink or food either at the airport nor on the plane. I also saw that 2 flights on the day were just cancelled. I'm worried for passengers of them because there were no staff at the gates of cancelled flights at all. As a single benefit of the airline I can name friendly staff. That's all. Don't even plan your time of arrival with this airline -- it's just not punctual.

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Month	Average	Reviews
Aug 24	2.0	6
Sep 24	5.0	2
Oct 24	1.0	1
Nov 24	1.0	1
Dec 24	2.0	4
Jan 25	1.0	2
Feb 25	1.0	1
Mar 25	1.0	1
Apr 25	5.0	1
May 25	3.8	4
Jun 25	1.0	1
Jul 25	2.3	3

LOT Polish Airlines reviews & trust report

LOT Polish Airlines has a poor customer experience.

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Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 18 positive reviews

Top complaintsof 78 negative reviews

How it compares

Reviews

Customer reviews (99)

The airline changes my return flights…

Flight cancelled.

Very unreliable in timetables - don't plan connections

Alternatives to LOT Polish Airlines

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

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