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LOT Polish Airlines is a prominent airline based in Poland, offering a range of air travel services for both business and leisure travelers. As a member of the Star Alliance, LOT connects numerous destinations across Europe, Asia, and North America, providing passengers with extensive route options. The airline is known for its commitment to safety, comfort, and customer service. LOT Polish Airlines caters to a diverse clientele, including individual travelers, corporate clients, and tour operators. In addition to passenger flights, the company may also offer cargo transportation services, enhancing their operational capabilities. The airline's website, lot.pl, serves as a platform for customers to explore flight options, make reservations, and access travel-related information, ensuring a user-friendly experience for all travelers.
LOT Polish Airlines receives a predominantly negative response from customers, with many expressing dissatisfaction regarding flight delays, poor service, and refund issues. Reviewers frequently mention unpleasant interactions with staff, describing them as unhelpful and unresponsive, particularly during emergencies or when seeking assistance.
Complaints about canceled flights and inadequate communication are common, with some passengers feeling misled about their ticket options and refund policies. However, there are a few positive remarks about the quality of food and the professionalism of the cabin crew on certain flights, with some travelers noting timely arrivals and a pleasant travel experience. Despite these isolated praises, the overwhelming sentiment leans towards disappointment, leading many to advise against choosing LOT Polish Airlines for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 99 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.8 | 4 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 99 most recent reviews.
“We flew from Warsaw to Tokyo, and the experience exceeded expectations in every regard”
“While I was in the ambulance, my husband tried multiple times to reach LOT’s customer service, only to find that it i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.1 out of 5 (poor) | 1.7 out of 5 (poor) | +28% | 99 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: LOT Polish Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.1).
99 reviews of LOT Polish Airlines. Filter by what matters to you.
We flew from Warsaw to Tokyo, and the experience exceeded expectations in every regard. The food was excellent, the service attentive and professional, and the cabin environment surprisingly spacious and comfortable for economy class. The overall quality of the flight reflected a level of care and consideration that is increasingly rare in commercial air travel today, making the long-haul journey not only bearable but genuinely pleasant.
Jak dla mnie bezkonkurencyjnie miła, ale tez profesjonalna obsługa załogi Lot.pl. Zwłaszcza lot z 30.04.2025r na trasie irakleion/warszawa, dziękuję dla mnie wspaniałe doświadczenie, niezapomniane. Tak indywidualnej i przyjaźniej atmosfery trudno doświadczyć gdziekolwiek jeśli chodzi o instytucje.
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Od czasu kiedy spróbowałem spróbowałem latać LOTem, wiem że już nie wrócę do linii typu Ryanair. Zupełnie inne podejście do klienta. LOT podchodzi elastycznie do nadbagażu (waga i wymiary), ilości bagaży podręcznych (walizka 8kg i 2 plecaki przeszły bez problemów), opóźnionych lotów lub odwołanych lotów (zapewnienie hotelu co w Ryanair nie występuje - koczujesz na lotnisku całą noc) i to jest bardzo miłe i jako klient bardzo to doceniam. Dodatkowo warto wspomnieć o poczęstunku na pokładzie, który może i skromny, ale zawsze miło jest dostać jakaś kanapkę, ciastko lub piernika do herbaty czy wody.
Good Airiline, nice net of connections. Good food on WAW-JFK flight
It was the first time that we travel with this company and all the travel was perfect. We did a flight from rome/varsavia/seoul and all went well' staff was nice, all the planes arrived on time. We appreciated our experience with this company
First time flying LOT Polish Airlines and I don't think it will be my last. I did a lot of research on the airline and the cost of their luggage, so be prepared, or you may have an extensive fee if you don't weigh your things properly. The staff for the airline were friendly, attentive, and made sure to keep us safe. The worst part of the flight, was the people! The customers in the seats were the rudest people I have ever encountered when flying any company. There was a lot of turbulence, nothing the flight attendants or pilots can help, and even though the fasten seat belt lights were on, and the attendants were VERY NICE in continuing to tell customers to sit down for their own safety, people would still line up for the bathrooms. Like, form a line. How are they supposed to do their jobs, if you're not paying attention to basic safety rules. And the moment the airplane wheels touched the ground, people were out of their seats and opening the overhead bin. AGAIN, the fasten seatbelt light is not off. I witnessed customers talking back to flight attendants, the works. The flight itself was 10/10 and I can see myself flying this company again. I can't do anything about the people flying this economy airline, but holy cow, seriously, the worst I have ever witnessed.
J'ai effectué un vol Cracovie-Gdansk aujourd'hui et je n'ai rien à redire. Tout le personnel croisé était agréable. L'embarquement et le débarquement étaient fluides. Il a fallu moins de 10 minutes pour avoir les valises en main. En vol le siège était confortable, il y avait un bon espace pour les jambes. Le service était bien, verre d'eau et collation sucrée avec un cadeau pour les enfants. J'ai été content de ce vol.
Just travelet to Warszawa from CPH! Nice to se how an airline like all others struggles to provide the best possible service in these very hard times! Thanks for a nice ride yesterday January 11'th 2021!
I had a great experience with the airline! The flight attendants were really friendly and helpful it was a short flight so I wasn't really expecting anything but in fact they distributed water and snacks and even disinfection wipes
I've used LOT Airlines many times and it is really not bad airline with one of the most affordable prices. Service on board is good too. The food is not bad, but nothing special, just regular. And I like the schedule of the flights. Will use it more.
LOT Polish Airlines is a prominent airline based in Poland, offering a range of air travel services for both business and leisure travelers. As a member of the Star Alliance, LOT connects numerous destinations across Europe, Asia, and North America, providing passengers with extensive route options. The airline is known for its commitment to safety, comfort, and customer service. LOT Polish Airlines caters to a diverse clientele, including individual travelers, corporate clients, and tour operators. In addition to passenger flights, the company may also offer cargo transportation services, enhancing their operational capabilities. The airline's website, lot.pl, serves as a platform for customers to explore flight options, make reservations, and access travel-related information, ensuring a user-friendly experience for all travelers.
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