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Intuit Mailchimp receives a mixed reception from users, with a significant number expressing dissatisfaction. Many reviewers highlight issues with the service, including mass mailing failures where emails fail to reach inboxes, unresponsive support, and overcharging without recourse.
Customers frequently describe their experiences as frustrating, with some labeling the company as "awful" and advising others to avoid it altogether. However, there are positive remarks about the platform's helpful support staff, with some users praising the quick and effective assistance they received. Additionally, a few customers find the platform user-friendly and efficient. Despite the positive feedback, the overwhelming number of complaints regarding service and account management leads to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 2.0 | 13 |
| Dec 25 | 2.6 | 27 |
| Jan 26 | 2.5 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Quick helpful support”
“Mailchimp hat ein paar Jahre ganz gut funktioniert”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Marketing and Advertising.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.0 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | 2.2 out of 5 (poor) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 2.6 out of 5 (poor) | +111% | 1,000 |
Bottom line: Intuit Mailchimp is #5 of 5 on overall rating in this group. On service, Totaljobs scores higher (4.9 vs 2.5).
60 reviews of Intuit Mailchimp. Filter by what matters to you.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
CrowdTrust is a leading review platform designed to empower businesses by providing verified customer feedback. The company specializes in collecting, analyzing, and displaying reviews to help organizations enhance their reputation and customer trust. By leveraging user-generated content, CrowdTrust enables businesses to understand customer sentiment and make informed decisions that drive growth. Targeting small to medium-sized enterprises, CrowdTrust offers a user-friendly interface that simplifies the review management process. The platform allows businesses to integrate their data, gain insights through advanced analytics, and utilize artificial intelligence for predictive segmentation. With a focus on improving customer engagement, CrowdTrust provides tools that help businesses connect with their audience effectively, enhancing their marketing efforts across various channels.
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