Resolved Charged me twice and wouldn’t refund
UPDATE: They returned my email requesting for a receipt confirming they would refund the membership. I appreciate the team for listening and understanding the situation. My experience has improved and I might consider actually buying a membership intentionally this time. Went to buy a gift to someone. Had trouble with the website. Needed help to send it to the person and received one receipt of purchase. 4 months later I find out that I was charged twice and for a membership for myself as well. Contacted them to explain I wasn’t aware and had no receipt of the purchase. I had never logged in and they basically told me “too bad. You’re SOL”. Disappointing and no customer-focused on what was clearly a mistake. I asked if they would at least extend the membership considering I didn’t even know I had it for 4 months. Again, the customer service rep said “I’m sorry this isn’t what you wanted. We’re keeping your $156”. If your product is so good, you wouldn’t need to scam people out of money. UPDATE: I’ve requested the issue to be escalated and the team lead gave me the same answer. I requested they send me the receipt since I never received it and have been ignored so far. They’ve asked for my information here. Waiting for contact.
