Never received the product
Never received the product. Customer service was not helpful or very polite. Thank you for reading.

Mometrix Test Preparation is an educational platform specializing in comprehensive test preparation resources for a wide range of standardized exams. The company offers a variety of study materials, including study guides, flashcards, and online courses, designed to help individuals improve their test scores efficiently. Mometrix focuses on critical test-taking strategies and essential content, ensuring that users can maximize their study time with relevant information. Targeting students and professionals preparing for over 1,000 different exams, Mometrix aims to support individuals at various stages of their academic and career journeys. The company emphasizes customer service and provides a hassle-free return policy, reflecting its commitment to enhancing the test preparation experience. With a user-friendly website, Mometrix makes it easy for customers to find the resources they need to succeed in their exams.
Mometrix Test Preparation receives overwhelmingly positive feedback from users, with many praising the effectiveness of their study materials in preparing for various exams. Reviewers highlight the thoroughness and clarity of the study guides, noting that they helped them achieve high scores on challenging tests like the CPHQ and PTCE.
Fast and reliable shipping is also frequently mentioned as a plus. However, some customers express frustration with customer service, citing issues such as not receiving products or receiving inadequate assistance when trying to resolve order problems. Additionally, a few users find certain guides not applicable to their specific exams, indicating a need for clearer product descriptions. Overall, Mometrix is recognized for its quality study resources, despite some service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 3.5 | 2 |
| May 25 | 3.0 | 1 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mometrix was so helpful”
“Customer service was not helpful or very polite”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.1 out of 5 (good) | — | 1,002 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Mometrix Test Preparation is #4 of 5 on overall rating in this group.
500 reviews of Mometrix Test Preparation. Filter by what matters to you.
Never received the product. Customer service was not helpful or very polite. Thank you for reading.
The practice scenarios provided on your website do not adequately represent the diversity of clients that may be encountered in the NMHC exam, particularly those from the LGBTQIA+ community. The limited number and scope of scenarios made it difficult to prepare for all potential scenarios and ultimately contributed to my failure to pass the exam.
Spent 3 hours taking an SHRM practice test, and when I hit submit I received an error message: "Bad Gateway". So all of my answers were deleted, and my test wasn't scored. I tried to contact customer service through their chat, which the website indicated was the best way to contact them. I spend 15+ minutes idle and then got a message saying no one will be joining my chat. This was the worst test prep service I have ever used! NEVER again. I do not recommend this at all.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
No one has followed up with me regarding my order. I still have not rec'd the order I put in. I needed to confirm my address was correct the day I put that order in. No one called back or followed through with me as of yet. I do not know where the order would be. I paid for this up front.
Their monthly subscription not good. I strongly recommend getting he books instead of inline because you are required to pay monthly. You pay 99 USD once and you will access to that course. after a month you will be required to pay another 99 USD to keep that same courses you paid for the first time. Or else, its gone. So, NO, I dont suggest the online course.
I was preparing for CHPN examination. I completed all of the material in Mometrix and completed all 4 of the Practice Tests multiple times, with over 90% on all. I read the material completely several times and felt well prepared for the examination. As soon as I started the examination, I knew I was in trouble. The questions were not the material I had studied. DO NOT WASTE YOUR MONEY ON THIS COURSE! I failed the exam, receiving a score of 71%. I needed 75% to pass and now I will need to take it again.
Cant log back into the study guide, have to be calling customer support every time. Its ridiculous, would be asking for my money back and definitely wont recommend it to any of my peers
Nothing like the real test. Waste of time, money and energy. Did not even have essay portion.
I used the book and took the practice test until I had a 98 and I didn’t come anywhere near to passing the exam. As a matter of fact I received 214 on it and needed a 240 to pass. None of the questions were like the practice test. Some of the items I felt I was reading about them for the first time. I’ll be taking the exam again in 3 weeks. Don’t think I’ll be using this guide again. It’s a very expensive test to not pass the first time around.
Studying for CPP exam The textbook that I ordered from Mometrix.com will not help me pass the CPP exam. The payroll Source textbook from APA which I’m avoiding purchasing because the cost is close to $400, has 15 chapters and a ton of study Q & A. I thought I would order a textbook that was cost efficient and full of information but sadly your mometrix guide is much underrated and a waste of money and time considering the exam is 4 hours long and has 190 multiple choice questions.
All you did was take the ASPIRE practice test, change the copyright date and add new cover!! Can we say False advertising?
Mometrix Test Preparation is an educational platform specializing in comprehensive test preparation resources for a wide range of standardized exams. The company offers a variety of study materials, including study guides, flashcards, and online courses, designed to help individuals improve their test scores efficiently. Mometrix focuses on critical test-taking strategies and essential content, ensuring that users can maximize their study time with relevant information. Targeting students and professionals preparing for over 1,000 different exams, Mometrix aims to support individuals at various stages of their academic and career journeys. The company emphasizes customer service and provides a hassle-free return policy, reflecting its commitment to enhancing the test preparation experience. With a user-friendly website, Mometrix makes it easy for customers to find the resources they need to succeed in their exams.
This profile hasn't been claimed by the business owner.