The New York Times is a daily newspaper and digital media company that provides news coverage, analysis, and commentary on national and international events. The organization offers subscription-based access to its journalism through print and digital platforms, covering topics including politics, business, culture, sports, and opinion content.
Reviewers generally praise The New York Times for its high-quality journalism and comprehensive digital experience. Many highlight the clean app design, quick-loading articles, and timely push notifications, making it a favorite for digital news consumption.
The investigative reporting is particularly noted for its depth and accountability. However, there are significant concerns regarding customer service, with several consumers reporting unresponsive support and difficulties in modifying subscriptions. Additionally, some people express frustration over rising subscription costs and inconsistent paywall experiences. While the content quality remains a strong point, the need for improved customer service is a recurring theme. Overall, The New York Times is recognized for its excellent journalism, but it faces challenges in customer support.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · News & Media.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | 31 |
12 reviews of Nytimes. Filter by what matters to you.
5 months ago
Excellent reporting across multiple topics from politics to culture. The opinion section offers diverse perspectives which I appreciate. My only complaint is that the website can be slow to load durin... See more
5 months ago
The journalism is excellent, but I had a terrible experience trying to modify my subscription. Customer service was unresponsive and it took weeks to resolve a billing issue. Great product, poor suppo... See more
5 months ago
Reliable source for breaking news and analysis. The writing quality is consistently high and fact-checking is thorough. Would like to see more diverse voices in their opinion section and coverage of u... See more
5 months ago
Love the quality of reporting and analysis. The cooking section alone makes it worth the subscription. However, the paywall implementation can be inconsistent and sometimes blocks articles I should ha... See more
Quick answers to the questions people ask most.
Digital subscription prices vary by plan, typically starting around $4-5 per week for basic access. Premium plans with additional features like cooking recipes and games cost more. Pricing may change and promotional rates are often available for new subscribers.
The NYTimes offers a limited number of free articles per month before requiring a subscription. Some content may be available through library partnerships or student discounts. A subscription is required for full access to all articles and features.
You can cancel your subscription online through your account settings on nytimes.com or by calling customer service. Digital subscriptions can typically be cancelled immediately, while print subscriptions may require advance notice. Refunds depend on your subscription terms and timing.
Yes, The New York Times typically offers discounted rates for students with valid .edu email addresses. Student subscriptions are usually significantly cheaper than regular rates. You'll need to verify your student status during the signup process.
Digital subscriptions include unlimited access to nytimes.com and mobile apps, plus subscriber-only newsletters. Higher-tier plans may include access to NYT Cooking, Games, The Athletic, and other premium features. Archive access and offline reading are also typically included.
Customer service can be reached through the help section on nytimes.com, by phone, or via email. Phone support is typically available during business hours on weekdays. Live chat may also be available for subscribers through their account dashboard.
Some subscription plans allow limited sharing within your household, but terms vary by plan type. Sharing login credentials outside your immediate family typically violates the terms of service. Check your specific subscription terms or consider family plan options if available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent reporting across multiple topics from politics to culture. The opinion section offers diverse perspectives which I appreciate. My only complaint is that the website can be slow to load during peak news times, and the notification settings could be more granular.
The journalism is excellent, but I had a terrible experience trying to modify my subscription. Customer service was unresponsive and it took weeks to resolve a billing issue. Great product, poor support.
Reliable source for breaking news and analysis. The writing quality is consistently high and fact-checking is thorough. Would like to see more diverse voices in their opinion section and coverage of underrepresented communities could be stronger.
Love the quality of reporting and analysis. The cooking section alone makes it worth the subscription. However, the paywall implementation can be inconsistent and sometimes blocks articles I should have access to as a subscriber.
The New York Times continues to set the standard for quality journalism. Their digital platform is intuitive and the mobile app works flawlessly. I particularly appreciate their in-depth investigative pieces and international coverage. The subscription price is reasonable considering the volume and quality of content you receive.
Appreciate the thorough coverage and professional reporting standards. The weekend edition is particularly enjoyable. However, the comment section moderation seems inconsistent, and I wish there were more interactive features for subscribers.
The content quality remains high, but I'm not thrilled with some of the recent interface changes on the app. Finding archived articles has become more cumbersome. Still worth subscribing for the journalism, but the user experience could be better.
Beyond the news, I love the lifestyle content, book reviews, and cooking section. The crossword and word games are a daily ritual. Occasionally wish they had more local coverage for my area.
The app design is clean and articles load quickly. Push notifications are timely without being overwhelming. Their podcast integration and audio articles are perfect for commuting. Worth every penny of the subscription.
Reliable, well-researched journalism that I trust. The morning briefings are perfect for staying informed without information overload.
The journalism quality is undeniable, but the subscription costs keep creeping up. I understand quality reporting requires investment, but it's becoming harder to justify the expense. The crossword puzzle is addictive though, which helps offset the cost somewhat.
Their investigative team consistently delivers groundbreaking stories that hold powerful people accountable. The depth of research and fact-checking is impressive. Digital access across all devices makes it convenient to stay informed anywhere.
Yes, The New York Times continues to offer print delivery in many areas, though availability varies by location. Print subscriptions often include digital access as well. Delivery schedules and pricing differ from digital-only plans.
Download The New York Times app from the App Store or Google Play Store for free. You'll need to log in with your subscription credentials to access full content. The app offers offline reading, push notifications, and mobile-optimized features.
Use the 'Forgot Password' link on the login page to reset your password via email. If you can't remember your email address, contact customer service with your account information. You can also access your account through social media login if previously set up.
The New York Times is a daily newspaper and digital media company that provides news coverage, analysis, and commentary on national and international events. The organization offers subscription-based access to its journalism through print and digital platforms, covering topics including politics, business, culture, sports, and opinion content.
