Staff very welcoming
Staff very welcoming. Lovely waiting staff. Nice facilities. Shout out to Angela at the Mid-town Bar, NYX Hotel Holborn

NYX Hotels, a brand under Leonardo Hotels, specializes in providing vibrant and stylish accommodations in urban destinations. The company focuses on creating memorable experiences for city travelers by offering a unique blend of local culture and contemporary design in their hotel spaces. With locations in major cities such as Warsaw, Berlin, Dublin, and Rome, NYX Hotels caters to a diverse clientele, including leisure travelers and business professionals seeking comfortable and engaging environments. Recognizing the importance of social spaces, NYX Hotels promotes a lively atmosphere where guests can relax, work, or socialize. The company's services include a price match guarantee, secure online booking, and a loyalty program through the Leonardo AdvantageCLUB, allowing guests to earn points for free stays. With their commitment to providing stylish accommodations and a welcoming atmosphere, NYX Hotels appeals to city lovers looking for unforgettable escapes.
Reviews for Nyx Hotels reveal a significant divide in customer experiences. While some guests appreciate the modern decor and welcoming staff, particularly noting their positive interactions in locations like Milan and Holborn, many others express dissatisfaction with the overall quality of their stays.
Common complaints include issues with room reservations not matching expectations, poor customer service, and experiences of being overcharged. Specific incidents highlight frustrations with check-in processes and inadequate responses to customer inquiries. Despite a few positive mentions of enjoyable breakfasts and clean rooms, the negative feedback predominates, leading to an overall sentiment that suggests potential guests should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“The staff were friendly, professional, and always eager to help with recommendations or any questions I had”
“After recently receiving a Wowcher to stay at the NYX Hotel in London I'm absolutely disgusted with the customer serv...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 16 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Nyx Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.2).
16 reviews of Nyx Hotels. Filter by what matters to you.
Staff very welcoming. Lovely waiting staff. Nice facilities. Shout out to Angela at the Mid-town Bar, NYX Hotel Holborn
Due to certain circumstances, I could not fly to Milan on time and the hotel agreed to reschedule the visit to any dates until the end of the year with an extra charge (depending on seasonality). As a result, when I arrived a couple of months later at the reception, I did not have to pay extra, which was a good surprise. The hotel itself in Milan is very beautiful and quiet, despite the presence of the train station nearby. In general, I recommend.
Have just been for three nights at NYX Holborn London, and loved the place ! Newly refurnbished, a lovely smart hotel . The room and furnishings really luxurious and comfortable ,- clearly a lot of thought has been given to it . A great breakfast, and all the staff charming . Very easy access from mainline train services, and busses and tube right on the doorstep. I will be visiting again!
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 63% are 1–2★.
Decided to take a short trip to Milan and absolutely adored this place - extremely helpful and friendly staff - amazing decor and artwork throughout - great lobby with cocktails and snacks and resident dj - clean rooms and great location across the road from Milan Central Station
NYX Hotels, a brand under Leonardo Hotels, specializes in providing vibrant and stylish accommodations in urban destinations. The company focuses on creating memorable experiences for city travelers by offering a unique blend of local culture and contemporary design in their hotel spaces. With locations in major cities such as Warsaw, Berlin, Dublin, and Rome, NYX Hotels caters to a diverse clientele, including leisure travelers and business professionals seeking comfortable and engaging environments. Recognizing the importance of social spaces, NYX Hotels promotes a lively atmosphere where guests can relax, work, or socialize. The company's services include a price match guarantee, secure online booking, and a loyalty program through the Leonardo AdvantageCLUB, allowing guests to earn points for free stays. With their commitment to providing stylish accommodations and a welcoming atmosphere, NYX Hotels appeals to city lovers looking for unforgettable escapes.
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