OpenTable is an online restaurant reservation platform that allows users to book dining reservations at participating restaurants through its website and mobile app. The service connects diners with restaurants by providing real-time availability and reservation management tools. OpenTable also offers restaurant management software and services to help establishments manage their bookings, seating, and customer relationships.
Reviewers generally appreciate OpenTable for its seamless booking experience and the valuable dining rewards system, which enhances the overall dining experience. Many customers highlight the platform's integration with restaurant websites and effective customer support, making it a reliable choice for both casual diners and business meetings.
However, some users express frustration with partner restaurants' communication, noting instances where confirmed reservations were not honored, leading to long waits. Additionally, while the app is praised for its functionality, a few reviewers mention occasional glitches and slow loading times. Despite these issues, the convenience of finding and booking tables, especially for last-minute plans, remains a strong selling point. Overall, OpenTable is viewed positively, though there are areas for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 2.1 out of 5 (poor) | 100 out of 100 | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | — | 25 |
12 reviews of Opentable. Filter by what matters to you.
6 months ago
The booking process is smooth and I appreciate the reminder notifications. My only complaint is some restaurants charge hefty cancellation fees even with reasonable notice. The platform could do bette... See more
6 months ago
OpenTable itself works fine, but I've noticed some partner restaurants don't update their availability accurately. Showed up to a 'confirmed' reservation only to wait 45 minutes because they were over... See more
6 months ago
Generally satisfied with the service but the mobile app crashes occasionally and sometimes takes forever to load. When it works, it's great.
6 months ago
Been using OpenTable for years and it just keeps getting better. The integration with restaurant websites, clear cancellation policies, and excellent customer support make this the gold standard for r... See more
Quick answers to the questions people ask most.
OpenTable is a restaurant reservation platform that allows diners to book tables online or through their mobile app. You can search for restaurants by location, cuisine, or time, view availability in real-time, and make instant reservations at participating restaurants.
Yes, OpenTable is completely free for diners to use. There are no booking fees or charges for making reservations through the platform or mobile app.
You can cancel or modify your reservation by logging into your OpenTable account online or through the app, or by calling the restaurant directly. Most restaurants allow modifications up to a few hours before your reservation time, though policies vary by establishment.
OpenTable points are rewards you earn when you dine at participating restaurants booked through OpenTable. You typically earn 100 points per reservation, and 1,000 points can be redeemed for dining rewards or gift cards to various restaurants.
Yes, you can make same-day reservations if the restaurant has availability. Many restaurants offer real-time availability, so you can often book a table just hours or even minutes before you want to dine.
Most restaurants will hold your table for 15-30 minutes past your reservation time, but policies vary by restaurant. If you're running late, it's best to call the restaurant directly to let them know and confirm they can still accommodate you.
You can contact OpenTable customer support through their website's help center, by email, or by phone. For reservation-specific issues, you can also contact the restaurant directly using the information provided in your confirmation email.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The booking process is smooth and I appreciate the reminder notifications. My only complaint is some restaurants charge hefty cancellation fees even with reasonable notice. The platform could do better at clearly displaying these policies upfront.
OpenTable itself works fine, but I've noticed some partner restaurants don't update their availability accurately. Showed up to a 'confirmed' reservation only to wait 45 minutes because they were overbooked.
Generally satisfied with the service but the mobile app crashes occasionally and sometimes takes forever to load. When it works, it's great.
Been using OpenTable for years and it just keeps getting better. The integration with restaurant websites, clear cancellation policies, and excellent customer support make this the gold standard for reservation platforms.
Love the convenience factor but wish more local restaurants participated. The big chains are well represented but many of my favorite small spots aren't on the platform.
OpenTable has completely transformed how I make dinner reservations. The app is intuitive and I love being able to see real-time availability across multiple restaurants. The points system is a nice bonus too - I've earned several free meals just from regular dining out.
As someone who dines out frequently, OpenTable is indispensable. The review integration helps me discover new places, and the waitlist feature has gotten me into fully booked restaurants. The rewards program keeps getting better too.
Great concept and usually works well. However, I've had a couple instances where restaurants didn't have my reservation on file despite receiving confirmation. The customer service was helpful in resolving it, but it was still stressful.
The basic functionality works well enough, but the search filters could be more sophisticated. Would love to filter by specific cuisines or dietary restrictions more effectively.
The dining rewards make every meal feel a bit more special. Easy to track points and redeem rewards. Booking is straightforward and confirmations are prompt.
Saved my date night multiple times! Being able to quickly find and book available tables when plans change is invaluable.
Use this regularly for client meetings and it never disappoints. Being able to book private dining rooms and specify special requests makes entertaining so much easier.
OpenTable typically handles reservations for parties up to 6-8 people, depending on the restaurant. For larger groups, you'll usually need to contact the restaurant directly to make arrangements and discuss availability.
No, only restaurants that partner with OpenTable appear on the platform. While many restaurants use OpenTable, some establishments may use different reservation systems or only accept reservations by phone.
Yes, OpenTable allows you to add special requests during the booking process, such as dietary restrictions, seating preferences, or occasion notes. However, fulfillment of these requests depends on the individual restaurant's ability to accommodate them.
OpenTable is an online restaurant reservation platform that allows users to book dining reservations at participating restaurants through its website and mobile app. The service connects diners with restaurants by providing real-time availability and reservation management tools. OpenTable also offers restaurant management software and services to help establishments manage their bookings, seating, and customer relationships.
