Paddle is a comprehensive subscription billing software designed specifically for software as a service (SaaS) companies and applications. Operating as a merchant of record, Paddle streamlines payment processing, tax compliance, and subscription management, allowing businesses to focus on growth without the complexities of billing operations. The platform provides essential services such as smart payment routing, localized checkouts, and sales tax compliance, ensuring that companies can scale efficiently in a global market. With over 6,000 customers, Paddle caters to a diverse range of software businesses looking to enhance their billing processes and improve customer retention. Its offerings include tools for revenue reporting through ProfitWell Metrics and automated payment recovery via Retain, which help businesses optimize their financial operations. Paddle's all-in-one infrastructure is tailored to meet the needs of modern SaaS companies, facilitating seamless transactions and compliance management.
Paddle receives a mixed response from users, with many praising its efficient support and easy refund process. Reviewers frequently highlight the quick response times and effective service when requesting refunds, noting that the process is straightforward and hassle-free.
However, a significant portion of customers express frustration with the subscription cancellation process, describing it as convoluted and difficult to navigate. Complaints about unresponsive customer service and misleading practices also emerge, with some users feeling trapped in subscriptions they cannot easily cancel. Despite these issues, the overall sentiment leans positive, particularly regarding the support staff's attitude and the ease of obtaining refunds. Overall, Paddle's service is appreciated, but the cancellation process needs improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to get a refund”
“I HAVE BEEN MESSAGING FOR 2 WEEKS WITH NO RESPONSE, THEY WILL NOT ALLOW ME TO SPEAK WITH ANYONE TO CANCEL MY SUBSCRIP...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | −67% | 199 |
Bottom line: Paddle is #4 of 5 on overall rating in this group. On quality, Remote Utilities scores higher (4.7 vs 1.8).
60 reviews of Paddle. Filter by what matters to you.
I HAVE BEEN MESSAGING FOR 2 WEEKS WITH NO RESPONSE, THEY WILL NOT ALLOW ME TO SPEAK WITH ANYONE TO CANCEL MY SUBSCRIPTION. TERRIBLE CUSTOMER SERVICE AND NO WAY TO TALK TO A HUMAN BEING OR GET A RESPONSE. THE BOT JUST KEEPS REPEATING "WOULD YOU LIKE ME TO FORWARD PHOTAPP AND EMAIL? AND THEN ZERO RESPONSE IS EVER GOTTEN.
Svindlerfirma. Trækker penge flere gange, umulige at komme i kontakt med.
I own two pieces of software that Paddle is the vendor for, let's call them A and B. I want to cancel A. They send me a link for cancelation, and it's for B, which I do not want to cancel. I let them know, they say that "Software A" does not exist. I send them screenshots of Software A, showing it is indeed handled by them. They cancel Software B again. Rinse and repeat. This cycle continues with their constantly writing to tell me they successfully canceled the one I NEVER asked to be canceled. I am starting to suspect that bad bots are doing this, not actual humans, since any human could read the email messages pretty clearly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 70% of recent reviews are 4–5★ and 30% are 1–2★.
I made a genuine mistake by clicking their upgrade prompt, thinking it unlocked 4K export. I already had a Business licence, and within minutes of realising the upgrade didn’t do what the wording implied, I contacted them to cancel it. I never used a single feature of the upgrade. Despite notifying them immediately on the same day, they refused a refund and tried to hide behind their internal terms. Under the UK Consumer Contracts Regulations 2013, a consumer has a 14-day right to cancel digital purchases unless they are clearly informed beforehand that this right will be waived — and they must explicitly agree to that. I was shown no such notice, no waiver, and no agreement. Their refusal to refund is a clear breach of UK consumer rights. I have now escalated the matter to Trading Standards, the CMA, and PayPal for further action. Companies operating in the UK cannot opt out of the law simply because it suits them. A legitimate, immediately-reported error should have been resolved instantly. Instead, they chose to keep money for an upgrade I neither needed nor used. Extremely poor practice, and I would strongly advise caution before purchasing anything from them.
Totally mislead by them, paywall, to get access to nothing. Stay away or be happy to kiss your hard earned money goodbye.
Buyers beware. Paddle.com promotes itself as an app or gateway for chatgpt pro access. BUT it's Not. And after paying $59.99 for supposed access, I tried to cancel my subscription and get a refund. Despite half a dozen emails, as well as promises from it to respond, I've heard nothing. Beware.
This company is rubbish. Don’t use. AI bots..nonsense…poor poor support. Charged me and didn’t then pay my subscription then refunded me then charged me….all wrong!!!!
Paddle is a garbage fake e-commerce company that as a 3rd-party seller is useful to scammers who want to sell fake and imitation products and use Paddle to create a wall between them and potential consequences. If we as consumers can make progress against the corporate wanna-be overlords, companies like Paddle.com will fold or lose their profit margins as scams become less profitable
Applicated rejected without a reason! Either they are antisemetic cause the company applying is from Israel, even though they state they support Israeli companies or they have a terrible compliance team. There's absolutely no reason not to accept the company, the product is within their acceptable use.
mon mail était pas bon donc il pouvait pas m'envoyer le contenu commandé donc je leur écris d'annuler la commande vu que je m'étais trompé dans le mail mais je viens d'aller sur mon compte et surprise ils ont tiré la somme de la commande alors que j'ai rien reçue grosse arnaque attention a vous j'ai essayé de les joindre mais évidement on me connais pas
Purchase cancelled because product key wouldn't work with program downloaded. Vendor cancelled sale but Paddle.net deducts money from my account anyway. There is no actual way to contact anyone at Paddle.net to fix anything. BEWARE PADDLE.NET IS A SCAM Google "paddle.net fined" to see how this outfit operates.
I applied to use Paddle for my SaaS application and was declined without any clear explanation. The response I received was a generic message saying my business type could not be accepted, but no specific reason or guidance was provided. As a legitimate company simply trying to use Paddle as a payment processor, I expected a more transparent review process and at least some constructive feedback.
I searched for chatgpt and did not realize the site was a sponsored link on google. It perfectly mimics chatgpt. After purchasing the subscription on October 16th I realized it was not chatgpt so I checked the refund policy. It states to contact them at a provided email address to request a refund within 3 days of purchase and less than 20 messages sent. I messaged them the same day of the purchase to which I didnt hear back. Eventually I tried disputing through paypal but paypal told me to request the refund directly from the seller to which I had already tried. So then I messaged the company they use to complete the transaction paddle.net to which they are refusing to refund the money because I disputed with paypal. After requesting the refund, the company cancelled my access to the subscription altogether on november 6th and are still refusing to refund the money. So now I'm not only out the money but they also took away access from the product as well because I requested the refund.
Last year I ordered a license for Iobit software. The license was for 1 year. 2 weeks ago I received an email from paddle that my subscription was being renewed and for questions and help I should reply to that email. First, I never subscribed to a subscription. Second, I responded to that email with the request to cancel the subscription. Yup, you guessed it right: they didn't cancel and charged my credit card today. Now I have to go through a lot of effort to get my money back. Maffia companies like this should not exist.
dim. 14 sept. 19:36 À finance-portugal Hello, on September 3, I made two payments for the chatbot app and the additional package. I immediately realized that I didn't want the additional package, and that I already had another chat gpt subscription that I pay for monthly with the same email address. I was refunded for the package but not for the chatbot app. Now I don't have access to anything! I am sending you proof in the form of a screenshot. I filed a claim with PayPal ( PP-R-VJY-592260428 dispute file) and you say that I received the product. Except that when I canceled, I no longer had access to the annual subscription... while you kept the money.
Arnaque totale. Je souscris à chatbot.app pro (dont paddle gère les paiements) en en pensant bénéficier de l'accès aux meilleurs IA comme Chat GPT5. Au passage, par dissimulation, ils vous font souscrire en plus à chatbot.app additional packages dont je n'ai pas besoin. 2*51.86€ alors que je n'avais besoin que du premier service. Dès que je me rends compte de la supercherie (2mn après la souscription), je demande une annulation et un remboursement immédiat à Paddle. Le chatbot s'évertue à me rembourser la moitié de la somme mais garde toujours le montant de la souscription chatbot.app pro alors que mon compte n'en bénéficie même plus (annule tout mais rembourse la moitiée). Cette boite est une arnaque en règles avec pour seul réponse un chatbot qui est très très limité. S'ils ne me remboursent pas immédiatement le montant restant (51.86€) je vais en parler sur tous les réseaux sociaux jusqu'à ce qu'ils le fassent.
Paddle is a comprehensive subscription billing software designed specifically for software as a service (SaaS) companies and applications. Operating as a merchant of record, Paddle streamlines payment processing, tax compliance, and subscription management, allowing businesses to focus on growth without the complexities of billing operations. The platform provides essential services such as smart payment routing, localized checkouts, and sales tax compliance, ensuring that companies can scale efficiently in a global market. With over 6,000 customers, Paddle caters to a diverse range of software businesses looking to enhance their billing processes and improve customer retention. Its offerings include tools for revenue reporting through ProfitWell Metrics and automated payment recovery via Retain, which help businesses optimize their financial operations. Paddle's all-in-one infrastructure is tailored to meet the needs of modern SaaS companies, facilitating seamless transactions and compliance management.
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