Das das Unternehmen sofort auf mein…
Das das Unternehmen sofort auf mein Anliegen reagiert hat

Paddle is a comprehensive subscription billing software designed specifically for software as a service (SaaS) companies and applications. Operating as a merchant of record, Paddle streamlines payment processing, tax compliance, and subscription management, allowing businesses to focus on growth without the complexities of billing operations. The platform provides essential services such as smart payment routing, localized checkouts, and sales tax compliance, ensuring that companies can scale efficiently in a global market. With over 6,000 customers, Paddle caters to a diverse range of software businesses looking to enhance their billing processes and improve customer retention. Its offerings include tools for revenue reporting through ProfitWell Metrics and automated payment recovery via Retain, which help businesses optimize their financial operations. Paddle's all-in-one infrastructure is tailored to meet the needs of modern SaaS companies, facilitating seamless transactions and compliance management.
Paddle receives a mixed response from users, with many praising its efficient support and easy refund process. Reviewers frequently highlight the quick response times and effective service when requesting refunds, noting that the process is straightforward and hassle-free.
However, a significant portion of customers express frustration with the subscription cancellation process, describing it as convoluted and difficult to navigate. Complaints about unresponsive customer service and misleading practices also emerge, with some users feeling trapped in subscriptions they cannot easily cancel. Despite these issues, the overall sentiment leans positive, particularly regarding the support staff's attitude and the ease of obtaining refunds. Overall, Paddle's service is appreciated, but the cancellation process needs improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to get a refund”
“I HAVE BEEN MESSAGING FOR 2 WEEKS WITH NO RESPONSE, THEY WILL NOT ALLOW ME TO SPEAK WITH ANYONE TO CANCEL MY SUBSCRIP...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | −67% | 199 |
Bottom line: Paddle is #4 of 5 on overall rating in this group. On quality, Remote Utilities scores higher (4.7 vs 1.8).
60 reviews of Paddle. Filter by what matters to you.
11 months ago
Das das Unternehmen sofort auf mein Anliegen reagiert hat
11 months ago
I HAVE BEEN MESSAGING FOR 2 WEEKS WITH NO RESPONSE, THEY WILL NOT ALLOW ME TO SPEAK WITH ANYONE TO CANCEL MY SUBSCRIPTION. TERRIBLE CUSTOMER SERVICE AND NO WAY TO TALK TO A HUMAN BEING OR GET A RESPON... See more
11 months ago
Svindlerfirma. Trækker penge flere gange, umulige at komme i kontakt med.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 70% of recent reviews are 4–5★ and 30% are 1–2★.
Das das Unternehmen sofort auf mein Anliegen reagiert hat
I HAVE BEEN MESSAGING FOR 2 WEEKS WITH NO RESPONSE, THEY WILL NOT ALLOW ME TO SPEAK WITH ANYONE TO CANCEL MY SUBSCRIPTION. TERRIBLE CUSTOMER SERVICE AND NO WAY TO TALK TO A HUMAN BEING OR GET A RESPONSE. THE BOT JUST KEEPS REPEATING "WOULD YOU LIKE ME TO FORWARD PHOTAPP AND EMAIL? AND THEN ZERO RESPONSE IS EVER GOTTEN.
Very easy to get a refund!
Svindlerfirma. Trækker penge flere gange, umulige at komme i kontakt med.
Asked for a refund for an accidental purchase and received it immediately.
Un service discret mais efficace, j'ai acheté un ebook qui se trouvais pas vraiment utile, et j'ai pu demander le remboursement. Alors que l'auteur n'a meme pas daigner répondre.
The support was fast! and refund worked like a charm!
Very nice stuff and support thanks I'll buy again
The KI seems to work flowlessly, my reqest and all my comments were understood and answered correctly. Also, I'm happy to say that paddle is doing a good job to keep me safe from annoing ads. I was thinking of canceling it, but now I changed my mind. It's well worth the 25 bucks a year.
I own two pieces of software that Paddle is the vendor for, let's call them A and B. I want to cancel A. They send me a link for cancelation, and it's for B, which I do not want to cancel. I let them know, they say that "Software A" does not exist. I send them screenshots of Software A, showing it is indeed handled by them. They cancel Software B again. Rinse and repeat. This cycle continues with their constantly writing to tell me they successfully canceled the one I NEVER asked to be canceled. I am starting to suspect that bad bots are doing this, not actual humans, since any human could read the email messages pretty clearly.
In all interactions I had with them when I had issues they had always been very efficient, quick, friendly and helpful.
Excellent, they helped me quite quickly with my refund.
The response was incredibly quick and effectively resolved the issue.
I made a genuine mistake by clicking their upgrade prompt, thinking it unlocked 4K export. I already had a Business licence, and within minutes of realising the upgrade didn’t do what the wording implied, I contacted them to cancel it. I never used a single feature of the upgrade. Despite notifying them immediately on the same day, they refused a refund and tried to hide behind their internal terms. Under the UK Consumer Contracts Regulations 2013, a consumer has a 14-day right to cancel digital purchases unless they are clearly informed beforehand that this right will be waived — and they must explicitly agree to that. I was shown no such notice, no waiver, and no agreement. Their refusal to refund is a clear breach of UK consumer rights. I have now escalated the matter to Trading Standards, the CMA, and PayPal for further action. Companies operating in the UK cannot opt out of the law simply because it suits them. A legitimate, immediately-reported error should have been resolved instantly. Instead, they chose to keep money for an upgrade I neither needed nor used. Extremely poor practice, and I would strongly advise caution before purchasing anything from them.
I was a day late in canceling a subscription after a trial period and they charged me, but promptly refunded my payment when I requested it.
Totally mislead by them, paywall, to get access to nothing. Stay away or be happy to kiss your hard earned money goodbye.
Buyers beware. Paddle.com promotes itself as an app or gateway for chatgpt pro access. BUT it's Not. And after paying $59.99 for supposed access, I tried to cancel my subscription and get a refund. Despite half a dozen emails, as well as promises from it to respond, I've heard nothing. Beware.
This company is rubbish. Don’t use. AI bots..nonsense…poor poor support. Charged me and didn’t then pay my subscription then refunded me then charged me….all wrong!!!!
Paddle is a garbage fake e-commerce company that as a 3rd-party seller is useful to scammers who want to sell fake and imitation products and use Paddle to create a wall between them and potential consequences. If we as consumers can make progress against the corporate wanna-be overlords, companies like Paddle.com will fold or lose their profit margins as scams become less profitable
Paddle is a comprehensive subscription billing software designed specifically for software as a service (SaaS) companies and applications. Operating as a merchant of record, Paddle streamlines payment processing, tax compliance, and subscription management, allowing businesses to focus on growth without the complexities of billing operations. The platform provides essential services such as smart payment routing, localized checkouts, and sales tax compliance, ensuring that companies can scale efficiently in a global market. With over 6,000 customers, Paddle caters to a diverse range of software businesses looking to enhance their billing processes and improve customer retention. Its offerings include tools for revenue reporting through ProfitWell Metrics and automated payment recovery via Retain, which help businesses optimize their financial operations. Paddle's all-in-one infrastructure is tailored to meet the needs of modern SaaS companies, facilitating seamless transactions and compliance management.
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