Qantas is Australia's flag carrier airline and one of the oldest continuously operating airlines in the world, providing domestic and international passenger and freight services. The company operates flights to destinations across Australia, Asia, Europe, North America, and other regions, offering various service classes and frequent flyer programs. Qantas also provides related aviation services including aircraft maintenance, catering, and ground handling operations.
Reviewers generally appreciate Qantas for its excellent flight experiences and professional crew. Many highlight the smoothness of flights and the high safety standards, noting clear communication from pilots and attentive cabin staff.
The lounge facilities receive praise for their comfort and quality food. However, some customers express dissatisfaction with customer service, particularly in situations involving flight cancellations, where they found assistance lacking and response times slow. Additionally, while the in-flight entertainment is often commended, some passengers mention cramped seating and high baggage fees as drawbacks. Overall, Qantas is seen as a reliable airline with a strong reputation, despite some areas needing improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
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Quick answers to the questions people ask most.
You can book flights through the Qantas website, mobile app, by calling their reservations center, or through a travel agent. The website and app offer the most convenient booking experience with real-time availability and pricing.
Baggage allowances vary by ticket type and destination. Economy passengers typically receive 23kg checked baggage for international flights and 7kg carry-on. Premium and business class passengers have higher allowances.
Online check-in opens 24 hours before domestic flights and 24-48 hours before international flights. You can check in via the Qantas website, mobile app, or at the airport kiosks and counters.
The Qantas Frequent Flyer program allows you to earn points on flights and partner purchases, which can be redeemed for flights, upgrades, and rewards. Membership is free and includes four status tiers with increasing benefits.
Change and cancellation policies depend on your ticket type. Flexible fares allow free changes, while sale fares may incur fees. Jetstar (Qantas subsidiary) has different policies from mainline Qantas services.
You can contact Qantas through their website's live chat, by phone (varies by country), or via social media. Premium customers and frequent flyers have access to dedicated service lines with shorter wait times.
Yes, Qantas provides special assistance services including wheelchair assistance, priority boarding, and support for passengers with visual or hearing impairments. You should request assistance at least 48 hours before travel.
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Qantas operates domestic flights within Australia and international routes to Asia, Europe, North America, and the Pacific. They serve over 85 destinations worldwide through their own network and partner airlines.
Qantas follows current health authority guidelines which may include mask requirements, enhanced cleaning protocols, and health declarations. Requirements vary by destination and are subject to change based on current regulations.
Qantas is Australia's flag carrier airline and one of the oldest continuously operating airlines in the world, providing domestic and international passenger and freight services. The company operates flights to destinations across Australia, Asia, Europe, North America, and other regions, offering various service classes and frequent flyer programs. Qantas also provides related aviation services including aircraft maintenance, catering, and ground handling operations.
