Qantas reviews & trust report

The lounge facilities receive praise for their comfort and quality food. However, some customers express dissatisfaction with customer service, particularly in situations involving flight cancellations, where they found assistance lacking and response times slow. Additionally, while the in-flight entertainment is often commended, some passengers mention cramped seating and high baggage fees as drawbacks. Overall, Qantas is seen as a reliable airline with a strong reputation, despite some areas needing improvement.