RaceBets International Gaming reviews & trust report
RaceBets International Gaming is an online gaming platform that primarily focuses on providing betting services for horse racing enthusiasts. The company offers a user-friendly interface that allows customers to place bets on various international horse races, catering to both novice and experienced bettors. RaceBets aims to deliver a comprehensive gambling experience while adhering to the regulatory frameworks governing online gaming in different jurisdictions.
Due to local gambling laws, access to the RaceBets website may be restricted in certain countries. As a result, customers in these regions are encouraged to reach out to the company's customer support for further information and assistance. With a commitment to responsible gaming, RaceBets International Gaming provides resources and support aimed at promoting safe betting practices among its users.
RaceBets International Gaming has a poor customer experience.
RaceBets International Gaming receives overwhelmingly negative feedback from its users, with a staggering 90% of reviews rating it 1 star. While a few customers appreciate the website's functionality and the betting options available, the majority express serious concerns regarding account management and customer service.
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Many reviewers report issues with account restrictions after winning small amounts, alleging that the company limits their betting options unfairly. Complaints about the verification process being cumbersome and unresponsive customer support are also prevalent, with some users accusing the company of dishonesty and theft regarding their funds. Although a handful of positive experiences exist, they are vastly outnumbered by the negative ones. Overall, consumers strongly advise against using RaceBets due to these persistent issues.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.4
100
100%
—
● Low
1.4 / 5 overall
=
100 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2023.
Last 3 months
1.0
12-month avg
2.0
All-time
1.4
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 22
1.0
2
Dec 22
5.0
1
Jan 23
—
0
Feb 23
—
0
Mar 23
—
0
Apr 23
—
0
May 23
—
0
Jun 23
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
Top praiseof 10 positive reviews
Website & app40%
4 mentions
Customer service30%
3 mentions
Fast & efficient20%
2 mentions
Prices & value20%
2 mentions
“Read a lot of negative reviews about bets being restricted, which hasn't happened for me, but then again I've been wi...”
On “Website & app” · Nov 12, 2019
Top complaintsof 90 negative reviews
Account issues46%
41 mentions
Pricing17%
15 mentions
Customer service17%
15 mentions
Payment issues13%
12 mentions
“So I decided to close my account with a balance of £77”
On “Account issues” · Dec 31, 2021
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Casinos & Gaming.
Overall rating and review count for this company and similar companies
Unless you like being restricted to only SPs then go right ahead...
Within two race bets of mine, winning one and losing the other, I received an email titled 'Account not eligible for fixed odds'. The email goes on further to say even if I place bets with starting price odds the stake amount is also restricted!
JOKE of a company.
Do not use!
Honestly the worst betting site i have ever used
Like the user above i deposited once. I had £50 on a 7/4 winner (25p R4) and was told i could no longer bet on fixed odds. After one bet???
I thought well stuff this i will put everything on the next race and close the account. This wasnt possible as they had placed a stake limit of 19.33 on my account.
So i was forced to withdraw my 26 pounds profit. At this point they decided they needed documents. Strange as every other betting site hasnt needed documents to verify my identity
Honestly the rudest and least helpful staff you could wish to deal with. All in all a horrible site which in my view is falsely advertising winners as how can someone win 14,000 when you cant bet more than 19.33 on a race after being reduced after one bet
Der Wetter scheint hier als zu melkende Kuh angesehen zu werden.
Als langjähriger Wetter auf Pferderennen und racebets-Kunde kann ich nur warnen: sobald man - auch nur kurzfristig und nach großen Verlusten über lange Zeit - erfolgreich ist, werden die Wettmöglichkeiten in absurder Weise eingeschränkt (für Experten: Festkurse u.ä.), so daß man z.B. nur noch Wetten i.H. von maximal 2 € abgeben kann. Heute sind mir dann erfolreiche Wetten (Gewinn etwa 50 €) nach dem Rennen storniert worden.
Reklmationen werden grundsätzlich mit dem Kommentar abgebügelt, das mache ja der Buchmacher, da sei man nicht zuständig. Daß der Kunde den Buchmacher offensichtlich nicht kontaktieren kann, versteht sich da fst von selbst ....
What types of betting options are available on RaceBets?
RaceBets primarily offers horse racing betting options. For more detailed information about available sports and betting types, please visit racebets.com.
How do I withdraw my winnings from RaceBets?
Withdrawing your winnings can typically be done through your account settings. Please check racebets.com for specific withdrawal methods and processing times.
What should I do if I encounter issues with my account?
If you experience any problems, such as account restrictions or difficulties with withdrawals, it's best to contact RaceBets customer service directly for assistance.
Are there any promotions or bonuses available for new customers?
RaceBets may offer promotions or bonuses for new customers, but the details can vary. For the latest offers, please check their website at racebets.com.
All 5 questions →Show fewer questions
What is the customer service availability for RaceBets?
Customer service hours can vary, so it's advisable to check the website for their current support hours or contact them directly for more information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Took my money then immediately banned me from using fixed-odds bets. As I'd won my free bet on Racebets, all of my money went onto there and I couldn't withdraw it until I wagered it 5x. Now I have to place SP bets without knowing the odds (it says wagers won't be put towards withdrawals unless above 1.5) and I don't even know what the odds are.
Crap company f*k off.
Do not go anywhere near this company! I've had an account with them for a couple of years (with very minimal usage) and a couple of weeks ago deposited some money with them to make a US horse racing bet. The odds changed and I subsequently decided not to place the bet, but on trying to withdraw my money, they told me they needed to see a copy of my driving licence and a utility bill to verify my identity. They also locked my account at this point. After some futile protests on my account, I sent them both, but apparently in the wrong format, so my account remains locked and they still have my money. This has taken nearly a week so far and I'm now trying to go down the formal complaint route, which they seem reluctant to do! I have accounts with all the major bookies and Racebets are by far the worst.
I signed up after seeing an offer of a 1st deposit match up to £50, before I had a chance to deposit I received two emails from them, the first to say my account had been excluded from any bonuses, including the welcome bonus, the second asking me to verify my account. I decided just to ignore both and forget about the account, what a waste of time this company are!
Six one pound bets, different horses and different meetings and they all lost. Result SP only and limited stakes. That's the truth and this company is legal robbery. Stay away!!!!!
Verlieren ist ok und wenn man mal gewinnt, dann wird man limitiert auf 1-2 Euro. Mit Bonus wird geworben und auch von diesem wird man ausgeschlossen. Als Antwort wird einem immer gesagt, das haben die Buchmacher so entschieden. Das heißt, ich wette über die Racebets-Plattform, spiele aber bei irgendwelchen unbekannten Buchmachern. Diese arbeiten wohl auf Umsatzbasis und elimnieren jeden der mal gewinnt. Auf die Idee zu kommen, ich habe ein Pferd falsch eingeschätzt und einen zu hohen Festkurs gegeben. Weit gefehlt. Der Kunde ist der Böse, denn er hat ja das Pferd gespielt. Unseriöser geht es nicht. Wenn man bei der Telefonhotline nachfragt warum, dann wird einem nur gesagt, sie wüssten schon warum und ist halt so. Ich gebe meine Wetten Stundenlang vorher ab. Soviel nur mal dazu. Von Demokratie keine Spur. Man muss alles akzeptieren und wenn man nachfragt wird einem gesagt, sie sind kein optimaler Kunde.
RaceBets International Gaming is an online gaming platform that primarily focuses on providing betting services for horse racing enthusiasts. The company offers a user-friendly interface that allows customers to place bets on various international horse races, catering to both novice and experienced bettors. RaceBets aims to deliver a comprehensive gambling experience while adhering to the regulatory frameworks governing online gaming in different jurisdictions.
Due to local gambling laws, access to the RaceBets website may be restricted in certain countries. As a result, customers in these regions are encouraged to reach out to the company's customer support for further information and assistance. With a commitment to responsible gaming, RaceBets International Gaming provides resources and support aimed at promoting safe betting practices among its users.