Reviewpro is a business services company that specializes in online reputation management and guest feedback solutions for the hospitality industry. The platform typically provides tools for hotels and hospitality businesses to monitor, analyze, and respond to guest reviews across multiple online channels. Their services generally focus on helping businesses improve their online presence and guest satisfaction through data-driven insights and review management capabilities.
Reviewpro receives a generally positive reception from users, with many praising its effectiveness in managing reviews and providing valuable insights. Customers appreciate the platform's ability to streamline review processes, particularly for multi-location businesses, and highlight its accurate review tracking and competitive benchmarking features.
The customer support is frequently noted as a standout aspect, with users reporting responsive and helpful service. However, some reviewers express concerns about the platform being overpriced for the functionality offered, suggesting that while it works well, the cost may not align with expectations. Additionally, there are mentions of an outdated user interface and a desire for more customization in response templates.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | — | 22 |
12 reviews of Reviewpro. Filter by what matters to you.
7 months ago
The core functionality is solid but the user interface feels outdated. Navigation between different sections isn't as smooth as it could be. That said, the review tracking is accurate and the alerts w... See more
7 months ago
Reviewpro has been a game-changer for our hotel chain. The dashboard is intuitive and provides comprehensive insights into guest feedback across all major platforms. The sentiment analysis feature hel... See more
7 months ago
Since implementing Reviewpro six months ago, we've seen a noticeable improvement in our online ratings. The platform helps us respond professionally and consistently to all feedback. The competitor an... See more
7 months ago
The functionality is there and it works as advertised, but for what you get, the monthly cost seems high compared to other options in the market. The review sentiment tracking is accurate though.
Quick answers to the questions people ask most.
Reviewpro provides reputation management and guest intelligence solutions for hospitality businesses. Our services include review monitoring, sentiment analysis, competitive benchmarking, and guest feedback management across multiple online platforms.
Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM EST. For urgent technical issues, we offer 24/7 support through our online portal and emergency contact line.
You can reach our support team by phone at 1-800-REVIEWPRO, email at support@reviewpro.com, or through the live chat feature in your dashboard. We also have a comprehensive help center with tutorials and guides.
We monitor over 200 review sites including TripAdvisor, Google Reviews, Booking.com, Expedia, Yelp, and Facebook. Our platform aggregates reviews from all major OTAs and social media channels relevant to your business.
Our pricing is based on the number of properties and review volume you need to monitor. We offer flexible monthly and annual subscription plans with custom packages available for enterprise clients.
Yes, we provide a 14-day free trial that includes access to our full platform features. No credit card is required to start your trial, and our team will provide onboarding support.
New reviews are typically detected and added to your dashboard within 15-30 minutes of being posted online. You can set up real-time alerts to be notified immediately when new reviews are published.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The core functionality is solid but the user interface feels outdated. Navigation between different sections isn't as smooth as it could be. That said, the review tracking is accurate and the alerts work reliably.
Reviewpro has been a game-changer for our hotel chain. The dashboard is intuitive and provides comprehensive insights into guest feedback across all major platforms. The sentiment analysis feature helps us quickly identify areas needing attention. Only wish the mobile app had more functionality.
Since implementing Reviewpro six months ago, we've seen a noticeable improvement in our online ratings. The platform helps us respond professionally and consistently to all feedback. The competitor analysis feature revealed opportunities we hadn't considered before.
The functionality is there and it works as advertised, but for what you get, the monthly cost seems high compared to other options in the market. The review sentiment tracking is accurate though.
Works well for basic review management needs. The dashboard layout is logical and the search functionality is helpful. Would like to see more integration options with other business tools we use.
This platform has helped us understand our customers better through detailed review analysis. The competitive benchmarking feature is particularly useful for seeing how we stack up against similar businesses in our area. The monthly reports are comprehensive and well-formatted.
Before Reviewpro, managing reviews was a nightmare across different platforms. Now everything is centralized and we can respond quickly to customer feedback. The notification system ensures we never miss important reviews. Some features take time to learn but worth the investment.
The review monitoring works fine, but I've had issues with the automated response suggestions - they often feel too generic. The analytics are helpful though, and the interface is clean. Customer support took a while to get back to me when I had setup questions.
Managing reviews for our 12 locations used to be chaos. Reviewpro makes it manageable with location-specific dashboards and consolidated reporting. The trend analysis helps us spot issues before they become bigger problems.
Simple setup and reliable performance. Helps us stay on top of reviews without having to check each platform individually.
The platform itself is good, but what really stands out is their customer service team. They're responsive and actually help solve problems rather than just passing you around. The reporting features give us the data we need for management presentations.
Been using this for about 8 months now. The review aggregation works well and saves us time monitoring multiple sites. However, the response templates could be more customizable and the pricing feels a bit steep for smaller businesses.
Yes, our platform includes response management tools and AI-powered response suggestions. We also offer professional review response services where our team can craft and post responses on your behalf.
We offer comprehensive reports including sentiment trends, competitor analysis, review volume metrics, and guest satisfaction scores. Reports can be customized and scheduled for automatic delivery to your team.
We offer both month-to-month and annual contract options. Annual subscriptions receive discounted pricing, but we also provide flexible monthly plans for businesses that prefer shorter commitments.
Reviewpro is a business services company that specializes in online reputation management and guest feedback solutions for the hospitality industry. The platform typically provides tools for hotels and hospitality businesses to monitor, analyze, and respond to guest reviews across multiple online channels. Their services generally focus on helping businesses improve their online presence and guest satisfaction through data-driven insights and review management capabilities.
