Rex: Regional Express Airlines is an Australian airline that provides regional air travel services across various destinations in Australia. The company specializes in connecting smaller communities with major cities, catering primarily to business travelers, tourists, and residents in regional areas. Rex offers a range of flight options and additional services, including special assistance for passengers with disabilities and the carriage of live animals. Customers can access practical information on the airline's website, including booking options, baggage allowances, and travel requirements. Rex aims to meet the diverse needs of its passengers through services such as priority baggage handling and special provisions for unaccompanied minors and travelers with medical conditions. With a focus on regional connectivity, Rex plays a vital role in facilitating travel for those in less accessible areas.
Rex Airlines receives a mixed reception from customers, with many expressing dissatisfaction regarding flight reliability and customer service. While some reviewers highlight the helpful and friendly staff, describing their experience as "amazing" and praising the efficiency of service, a significant number of complaints focus on flight cancellations and delays, particularly from Sydney.
Customers report issues with booking processes, including sudden price changes and poor communication about flight status. Additionally, several reviews mention inadequate support from staff when problems arise, leading to frustration among travelers. Despite a few positive experiences, the overall sentiment leans negative due to the prevalence of critical feedback regarding flight operations and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 24 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“It is sad, to see that John, (the head of Rex and former PM), (with whom we have spoken, on the occasion) had no opti...”
“Rex truly are the worst airline I have ever travelled with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.3 out of 5 (fair) | 2.1 out of 5 (poor) | 1.7 out of 5 (poor) | — | 24 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Rex: Regional Express Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.7).
24 reviews of Rex: Regional Express Airlines. Filter by what matters to you.
This, our first experience of Rex Airlines could not have gone better. From the moment of checking into arrival at Sydney, the staff and customer care was both welcoming and friendly. Thank you, and looking forward already to our next trip to Australia, and of course seeking out another internal flight with REX!
Great flight from Brisbane to Sydney with REX. Both flight attendants we saw during the flight were really friendly and attentive towards us. Given such a short flight, they served us very efficiently and we had a great experience!
Both my wife and I have nothing but praise for the the way Rex staff carried out there duties right from the get go our journey was made to seem so seamless and smooth. Our flight was Monday the19/12./2022 departing Mel 3.05 arrving in bne at 5.25 we could not have had a better trip Thank you and we have no hesitation in recommending your service to any who asks Kind Regards JohnandMaryC
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 63% are 1–2★.
Just tried to book 4 tickets for jan Sydney to Melbourne went through the process put passengers details and at the end of the process got message we were unable to create your booking,sorry for the inconvenience try again. What an appalling customer experience
Rex: Regional Express Airlines is an Australian airline that provides regional air travel services across various destinations in Australia. The company specializes in connecting smaller communities with major cities, catering primarily to business travelers, tourists, and residents in regional areas. Rex offers a range of flight options and additional services, including special assistance for passengers with disabilities and the carriage of live animals. Customers can access practical information on the airline's website, including booking options, baggage allowances, and travel requirements. Rex aims to meet the diverse needs of its passengers through services such as priority baggage handling and special provisions for unaccompanied minors and travelers with medical conditions. With a focus on regional connectivity, Rex plays a vital role in facilitating travel for those in less accessible areas.
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