Name: Rideignite Customer Reviews
Creator: CrowdTrust

CrowdTrust overview117 customer reviews

MojiNegro

1 review

Mar 19, 2023

This company has been a joke to deal with thus far!!

Trying to phone and unhelpful email responses from Maddi [or no responses to questions I ask her] where I am obviously asking the questions I am because I cant find it on the website or simply don’t understand it or need further information and she just points me back to the website – which is extremely annoying and very unhelpful – talk about being on a hamster wheel!! Friday I was on hold to their Melbourne 03 number, I waited a while and was then cut off. I rang back straight away and the message on the answering service said I was cut off due to a lunch break. I waited a little while and called again thinking lunch would be over and I got another message saying… the lines are not manned.. So they had closed. As I have never owned an e-bike before or test ridden one and the bike I was enquiring about [commuter step-thru ebike] is on sale for ~$2k I wanted to ask some questions and knowing the experience I have had to date if something goes wrong under warranty how on earth do I get in contact with real people! Doesn’t appear that Customer service is a thing with Ignite, when I am a potential new customer and you are treated like this… Looks like I need to give up and look elsewhere as this is becoming way too hard and I feel customer service isn’t a priority to this organisation. I am also concerned that there isn’t one review on the product review website for this particular bike, makes me nervous to buy on top of the complete lack of ANY customer service. There is no access to test ride a bike anywhere in Perth on the weekend when us potential purchasers are not working. Maddie tells me…. Unfortunately as it is a warehouse they may not be able to run through how to use it as they do not come assembled unless you request this after you have ordered and they person helping with collection may not know how to use the bike themselves. Why not include the building of the bike as part of the purchasing process, doing this AFTER I have purchased the bike doesn’t leave me with any confidence that this would even happen after the experiences I have had to date with dealing with Maddi. Buyer beware, do your research people!! Buying and giving them your money for the initial purchase should be the easy part, heaven help there is any warranty repairs needed!!

Report

Month	Average	Reviews
Mar 23	4.1	9
Apr 23	5.0	1
May 23	5.0	1
Jun 23	5.0	1
Jul 23	4.8	5
Aug 23	3.8	5
Sep 23	5.0	3
Oct 23	3.8	5
Nov 23	3.2	5
Dec 23	—	0
Jan 24	—	0
Feb 24	5.0	1

Rideignite reviews & trust report

Rideignite has a positive customer experience.

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What people praise & complain about

Top praiseof 96 positive reviews

Top complaintsof 14 negative reviews

Reviews

Customer reviews (117)

Poor communication

Poor customer service and questions on stock availability

Instruction manual was Useless.

The CrowdTrust Experience⭐

They forgot about my order for a whole…

This company has been a joke to deal with thus far!!

Faulty skateboard and no reply…

USELESS Kids electric scooters

Displeased

The eScooter that we received does not…

They don't reply to problems

About Rideignite