Front light was broken when open the…
Front light was broken when open the package

Rideignite is an online review platform that facilitates the collection and management of customer feedback for businesses across various sectors. By providing a space for users to share their experiences, Rideignite aims to enhance transparency and trust between companies and consumers. This platform allows businesses to showcase their services while enabling potential customers to make informed decisions based on real user reviews. Targeting businesses of all sizes, Rideignite caters to organizations seeking to improve their online reputation and customer engagement. The platform is designed to streamline the review process, helping companies leverage customer feedback to drive improvements and foster loyalty. With its user-friendly interface, Rideignite empowers businesses to actively monitor and respond to reviews, ultimately enhancing their overall customer experience.
Consumers generally have a positive experience with Rideignite, praising the quality of the bikes and the efficiency of the service. Many reviewers highlight the prompt delivery and the helpfulness of the support staff, noting that issues are often resolved quickly.
For instance, one customer appreciated the swift resolution of a problem within 24 hours, while another mentioned the simple ordering process and great product quality. However, there are notable complaints regarding customer service, with some people expressing frustration over poor communication and missing parts upon delivery. Additionally, assembly instructions have been criticized for being generic or unclear, leading to confusion for some customers. Overall, while there are areas for improvement, the majority of feedback reflects satisfaction with the products and service provided by Rideignite.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 117 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 23 | 4.1 | 9 |
| Apr 23 | 5.0 | 1 |
| May 23 | 5.0 | 1 |
| Jun 23 | 5.0 | 1 |
| Jul 23 | 4.8 | 5 |
| Aug 23 | 3.8 | 5 |
| Sep 23 | 5.0 | 3 |
| Oct 23 | 3.8 | 5 |
| Nov 23 | 3.2 | 5 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 117 most recent reviews.
“Delivery process was great, ordered it on the weekend, received it on Wednesday”
“So disappointed with the customer service”
117 reviews of Rideignite. Filter by what matters to you.
Front light was broken when open the package
Customer service has been very helpful but it's not enough to overlook the shoddy ebike we purchased from them. Instruction manual was missing from the box and the battery didn't work at all. We were sent a replacement battery which worked. The overall build was very cheap. The handle bar grips were basically foam covered pvc. The battery didn't look like it fit in properly. The mount for the control panel broke on our first ride. Then the second battery started cutting out regularly after the first few rides, to the point that the bike became unrideable (no point riding a heavy, faulty ebike so I've gone back to riding our lighter push bike).
Not informed of delivery until day of, so not coordinating to make sure someone was here
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The shipping is very slow, i have tried calling them so i can arange my own courier to pick it up but it is a automated phone service that hangs up on you.
Rideignite is an online review platform that facilitates the collection and management of customer feedback for businesses across various sectors. By providing a space for users to share their experiences, Rideignite aims to enhance transparency and trust between companies and consumers. This platform allows businesses to showcase their services while enabling potential customers to make informed decisions based on real user reviews. Targeting businesses of all sizes, Rideignite caters to organizations seeking to improve their online reputation and customer engagement. The platform is designed to streamline the review process, helping companies leverage customer feedback to drive improvements and foster loyalty. With its user-friendly interface, Rideignite empowers businesses to actively monitor and respond to reviews, ultimately enhancing their overall customer experience.
This profile hasn't been claimed by the business owner.